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Suburban Chevrolet Cadillac of Ann Arbor
Ann Arbor, MI
898 Reviews
WHY SUBURBAN CHEVROLET OF ANN ARBOR
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chevrolet of Ann Arbor
Chevrolet certified pre-owned vehicles - General Motors has trained Suburban Chevrolet of Ann Arbor technicians to inspect and repair our pre-owned Chevrolet vehicles to bring them up to the stringent standards required to be classified as Chevrolet certified pre-owned vehicle.
Professional, certified sales staff - Chevrolet has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chevrolet dealer in the area - Suburban Chevrolet of Ann Arbor is the Chevrolet sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Our facility is easy to find, located at 3515 Jackson Road. Reaching our location from M-14 or I-94 makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our Ann Arbor dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
4.8 out of 5 star rating on DealerRater* - We're particularly proud of our 4.8 rating at DealerRater - the premier automotive dealer rating service. Over 100 customers* have spoke up on our behalf. DealerRater has over 700,000 reviews, and gets over 850 new reviews every day!
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Suburban warranty on used cars - We offer our own warranty on many of the used cars we sell.
Internet sales team - We have an Internet sales staff to assist customers that prefer to do business over the Internet, or just can't drive to the dealership to get questions answered.
Ann Arbor's newest dealership - Suburban Chevrolet of Ann Arbor has the most up-to-date facility in the area. Having been remodeled recently, the showroom, technicians bays, tools, and customer waiting area all have the latest amenities and are designed with the industry's best practices in mind.
CarFax reports - We offer our used car customers access to CarFax to help them become more comfortable knowing more about the used car they are interested in.
TradePending reports - Trade Pending is a premier provider of used car valuations that our customers love because they can easily and quickly can find out what their trade-in vehicle is worth.
A+ rating at the Better Business Bureau* - We have the highest rating possible at the BBB and are a "member in good standing". We are also an accredited BBB business.
Visit us at: 3515 Jackson Rd Ann Arbor, MI 48103
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 2:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 898 reviews
June 09, 2015
Jason Came in looking for a new car and had lots of questions. Jason was very helpful and answered everything we needed to know. We are not ready to buy jus Came in looking for a new car and had lots of questions. Jason was very helpful and answered everything we needed to know. We are not ready to buy just yet but will definitely be back soon to deal with Jason. More
by JimmyJohn
Employees Worked With
Jason Louden
June 09, 2015
First Time Buyer This was the second dealership I visited in my search for a new truck. I decided to check out this dealership since it was closer to work and I'm glad This was the second dealership I visited in my search for a new truck. I decided to check out this dealership since it was closer to work and I'm glad I did! Shawn met me at the front door and he listened to me and was very polite the whole time. He never once judged me on how young I am or my lack of knowledge about the process of buying a new car. The test drive was very relaxed and fun. We took the scenic route and Shawn didn't make it seem like we had a time limit, he let me take my time getting used to the truck. Once back at the dealership he answered all of my questions and explained things throughout the paperwork process. Shawn was patient & worked around my busy schedule to help me buy this car but not once did I feel pressured to buy. I felt like a real person and a friend not just a sale. I will (and have) definitely recommended him to everyone who has commented on my new truck. "I know a guy if you wanna buy one now too!" More
by tabithamarie2893
Employees Worked With
Shawn Hensley
June 09, 2015
Love my new car. I love my new car from Suburban. I had a great experience at this dealership. I will definitely be returning to see Jason when it's time to lease anot I love my new car from Suburban. I had a great experience at this dealership. I will definitely be returning to see Jason when it's time to lease another car. Will definitely tell my friends to go there too. More
by Pere's new car
Employees Worked With
Jason Louden
June 08, 2015
Much Appreciate I am much appreciate car buying experience. Mike was great. He help with everything, made buying easy. He know everything. I trust him to help us. I am much appreciate car buying experience. Mike was great. He help with everything, made buying easy. He know everything. I trust him to help us. More
by MissHappy
Employees Worked With
Mike Burns
June 08, 2015
Dalton was ready to serve. Great service! Mike in finance did a super job in getting me the lowest rate possible. Keep up the good work fellas. See you soon! Thanks, Ken Johnson Mike in finance did a super job in getting me the lowest rate possible. Keep up the good work fellas. See you soon! Thanks, Ken Johnson More
by kjmedia60
Employees Worked With
Dalton Shoner
June 05, 2015
Very satisfied. Andrew Laczynski was very helpful. Did not waste our time. Was very generous with his own time to show us the best ways to enjoy and maximize our n Andrew Laczynski was very helpful. Did not waste our time. Was very generous with his own time to show us the best ways to enjoy and maximize our new car. More
by Vince
Employees Worked With
Andrew Laczynski
June 05, 2015
Best auto purchasing experience ever!!!!!! We were in the market for a new work pick up immediately. I called on ad not realizing that the dealership was over 50 miles away. Not only did they We were in the market for a new work pick up immediately. I called on ad not realizing that the dealership was over 50 miles away. Not only did they beat the price of the dealership that was 1 mile away they delivered the truck directly to our shop. Offered us top dollar for the used truck and made it all happened within 2 days. Shawn our salesman made the whole transition effortless. No pressure and nothing but professionalism. I could not believe the customer service we received. Would definitely recommend this dealership!!!! More
by Christian Brothers Plumbing
Employees Worked With
Shawn Hensley
June 04, 2015
Shawn Hensley Great guy! Knew a lot about all of the cars and was able to develop great rapport. Was flexible and catered to my every need. Would definitely come Great guy! Knew a lot about all of the cars and was able to develop great rapport. Was flexible and catered to my every need. Would definitely come to him again and the same dealership! More
by ehsan
Employees Worked With
Shawn Hensley
June 04, 2015
Outstanding Service!! Anne Martin and Katie Kunz were both a pleasure to work with and covered all my needs! Extremely informative and both were super friendly. I will c Anne Martin and Katie Kunz were both a pleasure to work with and covered all my needs! Extremely informative and both were super friendly. I will continue to do business with both of them and at this dealership for a long time. Thanks for everything Annie M and Katie K!!! More
by rlb/satisfied
Employees Worked With
Anne Martin, Katie Kunz
June 03, 2015
Good customer service & quality work The dealership has friendly informative personnel. My only concern is the service backlog. Sometimes it's hard to schedule maintenance when you need i The dealership has friendly informative personnel. My only concern is the service backlog. Sometimes it's hard to schedule maintenance when you need it most, but the work quality very good. They have always helped me when I had an issue. More
by Arb1
Employees Worked With
Anne Martin
