Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Chevrolet Cadillac of Ann Arbor
Ann Arbor, MI
915 Reviews
WHY SUBURBAN CHEVROLET OF ANN ARBOR
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chevrolet of Ann Arbor
Chevrolet certified pre-owned vehicles - General Motors has trained Suburban Chevrolet of Ann Arbor technicians to inspect and repair our pre-owned Chevrolet vehicles to bring them up to the stringent standards required to be classified as Chevrolet certified pre-owned vehicle.
Professional, certified sales staff - Chevrolet has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chevrolet dealer in the area - Suburban Chevrolet of Ann Arbor is the Chevrolet sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Our facility is easy to find, located at 3515 Jackson Road. Reaching our location from M-14 or I-94 makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our Ann Arbor dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
4.8 out of 5 star rating on DealerRater* - We're particularly proud of our 4.8 rating at DealerRater - the premier automotive dealer rating service. Over 100 customers* have spoke up on our behalf. DealerRater has over 700,000 reviews, and gets over 850 new reviews every day!
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Suburban warranty on used cars - We offer our own warranty on many of the used cars we sell.
Internet sales team - We have an Internet sales staff to assist customers that prefer to do business over the Internet, or just can't drive to the dealership to get questions answered.
Ann Arbor's newest dealership - Suburban Chevrolet of Ann Arbor has the most up-to-date facility in the area. Having been remodeled recently, the showroom, technicians bays, tools, and customer waiting area all have the latest amenities and are designed with the industry's best practices in mind.
CarFax reports - We offer our used car customers access to CarFax to help them become more comfortable knowing more about the used car they are interested in.
TradePending reports - Trade Pending is a premier provider of used car valuations that our customers love because they can easily and quickly can find out what their trade-in vehicle is worth.
A+ rating at the Better Business Bureau* - We have the highest rating possible at the BBB and are a "member in good standing". We are also an accredited BBB business.
Visit us at: 3515 Jackson Rd Ann Arbor, MI 48103
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 2:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 915 reviews
June 17, 2015
Amazing Service I have been working with Suburban Chevrolet for the past 4 years. I have nothing but positive reviews on this place. I always recommend other people t I have been working with Suburban Chevrolet for the past 4 years. I have nothing but positive reviews on this place. I always recommend other people to try out suburban especially my sales guy Mike Burns. Mike has been very helpful everytime I purchase a car. I moved across state and still drive out to Suburban and purchase my cars through Mike. I wont go to any other dealer! Thanks guys! More
by AmyElaine742
Employees Worked With
Mike Burns
June 16, 2015
Katie is Amazing I am a repeat customer with Suburban. The last three cars were leased through a salesperson that no longer works at Suburban. Katie was a new experi I am a repeat customer with Suburban. The last three cars were leased through a salesperson that no longer works at Suburban. Katie was a new experience. I found her to be friendly, knowledgeable, and interested in my needs. She listened and worked with me. She was not at all high pressure, which I appreciated. I enjoyed my inneraction with her so much that I suggested my friend contact her. He did, and also leased a car from her. Katie is an asset to Suburban, you need to keep her!!! More
by Bonnie
Employees Worked With
Katie Kunz
June 12, 2015
Awesome Job!! Extremely happy I leased another vehicle through Suburban. I returned because of the quality of service received while leasing my first vehicle. This Extremely happy I leased another vehicle through Suburban. I returned because of the quality of service received while leasing my first vehicle. This time I worked with Drew and he was great! I felt that he explained and walked me through everything very thoroughly. I felt that he was on my side and "went to bat" for me to get me the best deal possible! He was very personable, knowledgeable and friendly. I would highly recommend Drew! Thanks man More
by Miles.C.Evan
Employees Worked With
Andrew Laczynski
June 11, 2015
Excellent salesperson Drew Laczynski is knowledgable, personable and hard-working. He ran his legs off the day we were there. We were impressed and would recommend him to Drew Laczynski is knowledgable, personable and hard-working. He ran his legs off the day we were there. We were impressed and would recommend him to our friends. More
by Customer
Employees Worked With
Andrew Laczynski
June 10, 2015
Great Job! Just returned from the dealers in our brand new car! Shawn did an outstanding job. He was very thorough in researching the incentives that applied Just returned from the dealers in our brand new car! Shawn did an outstanding job. He was very thorough in researching the incentives that applied to our deal. His honesty and patience were very much appreciated. When buying a second car, we will definitely go back to Shawn and recommend him to friends and family. More
by newbuyer
Employees Worked With
Shawn Hensley
June 10, 2015
Awesome service! Curtis was very helpful in buying my new car. He responded quickly to phone calls and even stayed later to assist me with my purchase. He had a great Curtis was very helpful in buying my new car. He responded quickly to phone calls and even stayed later to assist me with my purchase. He had a great sense of humor and was a joy to be around More
by Keisha09
Employees Worked With
Curt Berjeski, Jennifer Simons
June 09, 2015
Jason's the best!! Great dealership to deal with and love my new car. Will buy all my cars from Jason from now on. This was the best car buying experience I have ever ha Great dealership to deal with and love my new car. Will buy all my cars from Jason from now on. This was the best car buying experience I have ever had. More
by Taugustine12
Employees Worked With
Jason Louden
June 09, 2015
Jason Came in looking for a new car and had lots of questions. Jason was very helpful and answered everything we needed to know. We are not ready to buy jus Came in looking for a new car and had lots of questions. Jason was very helpful and answered everything we needed to know. We are not ready to buy just yet but will definitely be back soon to deal with Jason. More
by JimmyJohn
Employees Worked With
Jason Louden
June 09, 2015
First Time Buyer This was the second dealership I visited in my search for a new truck. I decided to check out this dealership since it was closer to work and I'm glad This was the second dealership I visited in my search for a new truck. I decided to check out this dealership since it was closer to work and I'm glad I did! Shawn met me at the front door and he listened to me and was very polite the whole time. He never once judged me on how young I am or my lack of knowledge about the process of buying a new car. The test drive was very relaxed and fun. We took the scenic route and Shawn didn't make it seem like we had a time limit, he let me take my time getting used to the truck. Once back at the dealership he answered all of my questions and explained things throughout the paperwork process. Shawn was patient & worked around my busy schedule to help me buy this car but not once did I feel pressured to buy. I felt like a real person and a friend not just a sale. I will (and have) definitely recommended him to everyone who has commented on my new truck. "I know a guy if you wanna buy one now too!" More
by tabithamarie2893
Employees Worked With
Shawn Hensley
June 09, 2015
Love my new car. I love my new car from Suburban. I had a great experience at this dealership. I will definitely be returning to see Jason when it's time to lease anot I love my new car from Suburban. I had a great experience at this dealership. I will definitely be returning to see Jason when it's time to lease another car. Will definitely tell my friends to go there too. More
by Pere's new car
Employees Worked With
Jason Louden
