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Suburban Chevrolet Cadillac of Ann Arbor
Ann Arbor, MI
898 Reviews
WHY SUBURBAN CHEVROLET OF ANN ARBOR
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chevrolet of Ann Arbor
Chevrolet certified pre-owned vehicles - General Motors has trained Suburban Chevrolet of Ann Arbor technicians to inspect and repair our pre-owned Chevrolet vehicles to bring them up to the stringent standards required to be classified as Chevrolet certified pre-owned vehicle.
Professional, certified sales staff - Chevrolet has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chevrolet dealer in the area - Suburban Chevrolet of Ann Arbor is the Chevrolet sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Our facility is easy to find, located at 3515 Jackson Road. Reaching our location from M-14 or I-94 makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our Ann Arbor dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
4.8 out of 5 star rating on DealerRater* - We're particularly proud of our 4.8 rating at DealerRater - the premier automotive dealer rating service. Over 100 customers* have spoke up on our behalf. DealerRater has over 700,000 reviews, and gets over 850 new reviews every day!
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Suburban warranty on used cars - We offer our own warranty on many of the used cars we sell.
Internet sales team - We have an Internet sales staff to assist customers that prefer to do business over the Internet, or just can't drive to the dealership to get questions answered.
Ann Arbor's newest dealership - Suburban Chevrolet of Ann Arbor has the most up-to-date facility in the area. Having been remodeled recently, the showroom, technicians bays, tools, and customer waiting area all have the latest amenities and are designed with the industry's best practices in mind.
CarFax reports - We offer our used car customers access to CarFax to help them become more comfortable knowing more about the used car they are interested in.
TradePending reports - Trade Pending is a premier provider of used car valuations that our customers love because they can easily and quickly can find out what their trade-in vehicle is worth.
A+ rating at the Better Business Bureau* - We have the highest rating possible at the BBB and are a "member in good standing". We are also an accredited BBB business.
Visit us at: 3515 Jackson Rd Ann Arbor, MI 48103
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 2:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 898 reviews
May 30, 2015
Great Service I'd recommend this dealership to anyone who is looking for excellent service. Elissa is awesome and will help you out with any questions or concerns y I'd recommend this dealership to anyone who is looking for excellent service. Elissa is awesome and will help you out with any questions or concerns you have. More
by julesatkinson4
Employees Worked With
Elissa Spangler
May 30, 2015
great service and very helpful and knowledgeable Elissa was very knowledgeable and helpful. Would highly recommend going to her for your next car purchase. I will be going back to test drive a new Elissa was very knowledgeable and helpful. Would highly recommend going to her for your next car purchase. I will be going back to test drive a new truck soon! More
by joebken
Employees Worked With
Elissa Spangler
May 30, 2015
Simply the BEST! If you want to have a good (or even great) car buying experience you can go to lots of dealerships. If you want to have a PERFECT car buying experienc If you want to have a good (or even great) car buying experience you can go to lots of dealerships. If you want to have a PERFECT car buying experience go see Katie Kunz at this dealership. Katie is a top notch professional who probably knows more about the cars she is selling than the people who designed them. Katie cuts through all of the "uncomfortable" aspects of buying a car and she even negotiates fairly. Katie has a customer first approach to the way she handled every aspect of the transaction and I would recommend her with more than 5 stars if I could do so. A bonus "Thank You" to John in finance who made the paperwork process easier than any car deal I've done in 30 years. More
by tfrank331
Employees Worked With
Katie Kunz, John Blattner
May 29, 2015
Service Anne has always taken care of my every need with every vehicle I have purchased from her. She always has time to help me not only with a major concern Anne has always taken care of my every need with every vehicle I have purchased from her. She always has time to help me not only with a major concern, but also with the minor ones that I almost feel embarrassed to ask her about and she has always made me feel that my problem is important to her. More
by johnstuth
Employees Worked With
Anne Martin
May 29, 2015
Jason Louden Jason is a very effective salesman, my husband went to Suburban for an oil change and bought a new Equinox. Now how GREAT is that! Jason is personab Jason is a very effective salesman, my husband went to Suburban for an oil change and bought a new Equinox. Now how GREAT is that! Jason is personable, kind and an overall gentleman. He has called to make sure we understood all the gadgets. I called to see when we needed to have the first oil change, he checked and called back. Jason is a cool dude. More
by MrsDBriggs
Employees Worked With
Jason Louden
May 28, 2015
Best customer service I've ever had I am blown away by the customer service at this location. They really set a high standard. Anne Martin went above and beyond for me and really made I am blown away by the customer service at this location. They really set a high standard. Anne Martin went above and beyond for me and really made me feel like 1)She wanted my business but 2)She valued my business. If you need a new (or used) car this is the place to go.. And, make sure you ask for Anne... she is the best in her field and really helps you to understand and fall in love with your new car. More
by shopper123
Employees Worked With
Anne Martin
May 28, 2015
Amazingly Awesome Anne! Our Surburban experiences are always over the top due to Anne Martin She has gone out of her way to make sure that every vehicle that we have taken d Our Surburban experiences are always over the top due to Anne Martin She has gone out of her way to make sure that every vehicle that we have taken delivery on is a first class event!! Her knowledge and genuine professionalism are diffenitly attributes as to why we are returning customers. Suburban's success is highly valued and remarkably impeccable due to Anne's dynamic dedication. Our overall rating of this dealership from customer service, to quality of work, the friendliness, atmosphere, and price, are all five stars! More
by Rock
Employees Worked With
Anne Martin
May 28, 2015
Lovely experience ! I came in to lease a car- not knowingness which kind I wanted. Anne Martin spent the time it took for me to decide with me and was really knowledgeabl I came in to lease a car- not knowingness which kind I wanted. Anne Martin spent the time it took for me to decide with me and was really knowledgeable about the differences between the models. I definitely recommend seeking her out if you can! More
by Theplim
Employees Worked With
Anne Martin
May 28, 2015
Anne goes above & beyond to assist We came in to test drive a 2011 Traverse and fell in love not only with the vehicle but with the far superior, friendly, thorough service Anne Martin We came in to test drive a 2011 Traverse and fell in love not only with the vehicle but with the far superior, friendly, thorough service Anne Martin provided. We highly recommend her to any friends looking to buy or lease a car. Exemplary experience! More
by AFraleigh
Employees Worked With
Anne Martin
May 27, 2015
Repeat Customer I have purchased at least 7 vehicles in recent history, all of them through Anne Martin. She is a wonderful person and excellent to work with. Anne I have purchased at least 7 vehicles in recent history, all of them through Anne Martin. She is a wonderful person and excellent to work with. Anne is friendly, caring and always willing to go the extra mile to help out a customer. I have recommended Anne Martin to my family and friends. We have purchsed Cadillac, Saab, Chevy, Buick and GMC vehicles. More
by Coopdvle57
Employees Worked With
Anne Martin
