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Suburban Chevrolet Cadillac of Ann Arbor
Ann Arbor, MI
898 Reviews
WHY SUBURBAN CHEVROLET OF ANN ARBOR
We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer.
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chevrolet of Ann Arbor
Chevrolet certified pre-owned vehicles - General Motors has trained Suburban Chevrolet of Ann Arbor technicians to inspect and repair our pre-owned Chevrolet vehicles to bring them up to the stringent standards required to be classified as Chevrolet certified pre-owned vehicle.
Professional, certified sales staff - Chevrolet has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chevrolet dealer in the area - Suburban Chevrolet of Ann Arbor is the Chevrolet sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Our facility is easy to find, located at 3515 Jackson Road. Reaching our location from M-14 or I-94 makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our Ann Arbor dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area.
4.8 out of 5 star rating on DealerRater* - We're particularly proud of our 4.8 rating at DealerRater - the premier automotive dealer rating service. Over 100 customers* have spoke up on our behalf. DealerRater has over 700,000 reviews, and gets over 850 new reviews every day!
Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice.
Suburban warranty on used cars - We offer our own warranty on many of the used cars we sell.
Internet sales team - We have an Internet sales staff to assist customers that prefer to do business over the Internet, or just can't drive to the dealership to get questions answered.
Ann Arbor's newest dealership - Suburban Chevrolet of Ann Arbor has the most up-to-date facility in the area. Having been remodeled recently, the showroom, technicians bays, tools, and customer waiting area all have the latest amenities and are designed with the industry's best practices in mind.
CarFax reports - We offer our used car customers access to CarFax to help them become more comfortable knowing more about the used car they are interested in.
TradePending reports - Trade Pending is a premier provider of used car valuations that our customers love because they can easily and quickly can find out what their trade-in vehicle is worth.
A+ rating at the Better Business Bureau* - We have the highest rating possible at the BBB and are a "member in good standing". We are also an accredited BBB business.
Visit us at: 3515 Jackson Rd Ann Arbor, MI 48103
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 2:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 898 reviews
February 11, 2015
Great customer service ! Mark brown & Lindsey where very helpful in the car buying process. I would highly recommend both of them to friends and family. Thanks for all your ! Mark brown & Lindsey where very helpful in the car buying process. I would highly recommend both of them to friends and family. Thanks for all your hard work. More
by Suckitup
Employees Worked With
Lindsey Unrath, Mark Brown
January 22, 2015
Awesome! I bought my first jeep from this dealership recently. Eric Fowler was amazing and very attentive and flexible to work with. Everyone at the dealer mad I bought my first jeep from this dealership recently. Eric Fowler was amazing and very attentive and flexible to work with. Everyone at the dealer made sure that my family and I were comfortable and received everything we needed. Thank you Suburban! I will definitely be back! More
by Nsciatto
Employees Worked With
John Blattner, Eric Fowler
January 18, 2015
We will be back!! My husband and I purchased a new Silverado in August 2014 and our sales associate Terry Olson was exceptional. He worked very hard with my husband an My husband and I purchased a new Silverado in August 2014 and our sales associate Terry Olson was exceptional. He worked very hard with my husband and myself to secure a new truck that we just LOVE. We will go back to this dealership and seek out Terry for all of our future automobile purchases. More
by Susan S.
Employees Worked With
Terry Olson
December 12, 2014
Amazing customer service!! After having an awful car we can to lease a new one and ended up buying!! Amazing customer service Curtis really worked with us on what we needed. He After having an awful car we can to lease a new one and ended up buying!! Amazing customer service Curtis really worked with us on what we needed. He also has a salon quality hair style. Would recommend! More
by Danielle Harrison
Employees Worked With
Curt Berjeski
December 04, 2014
Great service! I brought my Ford truck in for body work. Dominic and his guys took great care of me from the moment I first requested an estimate, every step was pai I brought my Ford truck in for body work. Dominic and his guys took great care of me from the moment I first requested an estimate, every step was painless. Dominic kept me updated on the status of the repairs and got the body work done quickly. The paint job looks amazing, and the body work looks like I just pulled the truck off the lot. Hopefully I wont need body work done again but if I do it will certainly be done here! More
by josh.hawley.773
Employees Worked With
Dominic Magliocco
November 22, 2014
Purchase of Silverado 2500 This dealership was very helpful in my recent effort to secure a new tow vehicle for my 5th wheel trailer. I had several specifications that were imp This dealership was very helpful in my recent effort to secure a new tow vehicle for my 5th wheel trailer. I had several specifications that were important to my decision and Drew Laczynski helped me work through the options so I could make an informed decision. On making my choice of the three major truck brands available, Drew helped me get the aftermarket items that I needed both finding the correct materials and getting them installed. Steve Hutchinson in finance was also very helpful in selecting the proper protections for my vehicle and provided a wide range of finance options that I could select from. This was a very good experience and I can recommend this dealership's sales department. More
by Plandrum
Employees Worked With
Andrew Laczynski
November 21, 2014
Bad day turned great Eric Fowler was recommended to me as I had just sent my Saturn to the trash heap. I was having a very stressful day and Eric made my car shopping ex Eric Fowler was recommended to me as I had just sent my Saturn to the trash heap. I was having a very stressful day and Eric made my car shopping experience an extremely easy and pleasurable experience. He hand picked the perfect car for me. He was honest, friendly, and very experienced. I will recommend him to anyone and have done so all day today. Thanks again Eric for turning my bad day into a great one. More
by celestem
Employees Worked With
Eric Fowler
November 15, 2014
You've got to be kidding! This ranks up there with one of the worst car buying experiences I've ever had. The car is a stripped down model with the worst radio available. I fee This ranks up there with one of the worst car buying experiences I've ever had. The car is a stripped down model with the worst radio available. I feel like I've been taken every time I get in the car to drive. I am going to tell everybody I can about what I've been through. I called the Cadillac complaint line and was supposed to hear from someone on Monday 11/6/14 and still haven't heard from anyone. Mark Young never told me I would be getting a base model ATS as opposed to a mid level model. He even lied to me when I asked him where the CD player was located. He told me the ATS 's didn't come with CD players. What was done to me was not only deceitful, but what I consider fraudulent. The letter I have sent to the Cadillac complaint department details the terrible experience I have had with Suburban Cadillac. When I was looking at Cadillac's two years ago I remember the sales staff as being very helpful and knowledgeable. This hasn't been the case this time around. More
by lam859
Employees Worked With
Mark Young, Mina Boles, Aaron Davidson
November 13, 2014
excellent Really thankful for your help. I would recommend the this dealership too fellow coworkers and friends. Any future sales will be handled thru your deal Really thankful for your help. I would recommend the this dealership too fellow coworkers and friends. Any future sales will be handled thru your dealership:-) More
by yulunda
Employees Worked With
John Blattner, Matt Murphy
November 13, 2014
"Excellence Experience" Matt was very friendly and helpful from the moment we arrived. He have good knowledge of the inventory of the type of vehicle we were looking f Matt was very friendly and helpful from the moment we arrived. He have good knowledge of the inventory of the type of vehicle we were looking for and showed them all to us. He provided us the info. on them and called us for a follow up. He even came in on his day off to close the deal and deliver the SRX. Thank You. More
by robertvilma
Employees Worked With
Matt Murphy
