Suburban Chevrolet Cadillac of Ann Arbor

great customer service! John ( finance) and Mike (sales) treated me with honesty, care, and respect. I was treated exactly the way I want to be treated when purchasing a new John ( finance) and Mike (sales) treated me with honesty, care, and respect. I was treated exactly the way I want to be treated when purchasing a new vehicle. I wasn't just a dollar figure to them. I was treated as a customer and a person. Thanks to them both for putting in a new 2015 Malibu! Trina More

Very professional and helpful sales associate! Mark helped us find exactly the vehicle we wanted. He was great to work with and very professional. We would definitly recommend him and this dealer Mark helped us find exactly the vehicle we wanted. He was great to work with and very professional. We would definitly recommend him and this dealership. More

Second purchase; twice satisfied Three years ago my daughter and I bought a new Malibu from this dealership and just recently I purchased a used car from them. I was once again impre Three years ago my daughter and I bought a new Malibu from this dealership and just recently I purchased a used car from them. I was once again impressed by their friendly staff and the overall value they place on making each customer a happy one. More

Above and beyond Working with Dawn Sloat to obtain the exact vehice I wanted proved to work out very well for me. Dawn was very knowledgeable about my car of choice a Working with Dawn Sloat to obtain the exact vehice I wanted proved to work out very well for me. Dawn was very knowledgeable about my car of choice and went to great measures to ensure I got nothing less than what I had in mind. I had aready pictured myself in this vehicle before I came to see Dawn. The car I had my heart set on was not available there, but that did not detour her in the least. Dawn found my ideal choice and made it happen, fast! Purchasing a vehicle can be very trying at times, or so it was until I worked with Dawn. She took away all of the concerns I anticipated on the vehicle end of this decision, which helped make this decision that much easier for me Dawn Sloat is professional, personable, sharp, understanding, efficient, and readily accessible. Dawn comes highly recommended by me. More

Fantastic!!! Very courteous staff. The moment you walk in the door, they welcome you like family. I would recommend this dealership to anyone who is in the market Very courteous staff. The moment you walk in the door, they welcome you like family. I would recommend this dealership to anyone who is in the market for a new or used vehicle. More

Total Deception We stopped at an offsite event held at the Saline Fair grounds the the signs described as a PRE-AUCTION sale. The sales people and the flyers present We stopped at an offsite event held at the Saline Fair grounds the the signs described as a PRE-AUCTION sale. The sales people and the flyers present this as a chance to get DEALER prices. There are no prices on the vehicles you are instructed to make an offer. They talk about the vague concept that a bank owns the cars and it has a loan balance that they need to pay but that they might be willing to lose money on the car to get rid of it. Now keep in mind all the cars have Suburban floor matt covers and the sales people all have Suburban business cards. We made an offer and they required us to get credit approved before they would consider the offer. My first mistake. I offer $18,000 for the vehicle. They told me we were approved and everything would be fine. They even let me take the car to pick up my son at school. Upon returning to do the paperwork everything changed. I asked to sign a binding agreement with a price of $31,000 on it. I refused until they changed it to $18,000. The "bank rep" then took over and told me the "bank" that owned the car would not even consider my offer and I needed to try again at a price closer to $27,000. I asked him if the car would go back to the Suburban dealership after the sale if it wasn't sold and he said probably! He forgot it was a pre auction sale I guess. Then they tried to switch me to a cheaper model. Just one lie after another. The car was worth about $21,000 if they would have worked with me honestly we probably could have made a deal. Stay away from these guys. More

Very Smooth Process! Thank you so much Anne Martin for making my car buying experience so wonderful! I never thought buying a vehicle would be so easy! We love our Tahoe Thank you so much Anne Martin for making my car buying experience so wonderful! I never thought buying a vehicle would be so easy! We love our Tahoe and Silverado! You’re the best! More