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Suburban Chevrolet Cadillac of Ann Arbor

Ann Arbor, MI

3.7
898 Reviews
WHY SUBURBAN CHEVROLET OF ANN ARBOR We understand that there are a lot of choices when buying your next new or used vehicle, financing your purchase, getting service performed, or buying parts for your vehicle. It's a tough decision unless you've already had a history of great service from an automotive retailer. If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chevrolet of Ann Arbor Chevrolet certified pre-owned vehicles - General Motors has trained Suburban Chevrolet of Ann Arbor technicians to inspect and repair our pre-owned Chevrolet vehicles to bring them up to the stringent standards required to be classified as Chevrolet certified pre-owned vehicle. Professional, certified sales staff - Chevrolet has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers. Largest Chevrolet dealer in the area - Suburban Chevrolet of Ann Arbor is the Chevrolet sales volume leader in the area and we think our focus on customer satisfaction is the primary reason. Easily accessed location - Our facility is easy to find, located at 3515 Jackson Road. Reaching our location from M-14 or I-94 makes for an easy commute to our dealership. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. 1,700+ used cars in stock* - Being part of the Suburban Collection of dealers, our Ann Arbor dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. 4.8 out of 5 star rating on DealerRater* - We're particularly proud of our 4.8 rating at DealerRater - the premier automotive dealer rating service. Over 100 customers* have spoke up on our behalf. DealerRater has over 700,000 reviews, and gets over 850 new reviews every day! Delivery to your location - Our staff is happy to deliver your new or used vehicle, free of charge to your work, home or location of your choice. Suburban warranty on used cars - We offer our own warranty on many of the used cars we sell. Internet sales team - We have an Internet sales staff to assist customers that prefer to do business over the Internet, or just can't drive to the dealership to get questions answered. Ann Arbor's newest dealership - Suburban Chevrolet of Ann Arbor has the most up-to-date facility in the area. Having been remodeled recently, the showroom, technicians bays, tools, and customer waiting area all have the latest amenities and are designed with the industry's best practices in mind. CarFax reports - We offer our used car customers access to CarFax to help them become more comfortable knowing more about the used car they are interested in. TradePending reports - Trade Pending is a premier provider of used car valuations that our customers love because they can easily and quickly can find out what their trade-in vehicle is worth. A+ rating at the Better Business Bureau* - We have the highest rating possible at the BBB and are a "member in good standing". We are also an accredited BBB business. Visit us at: 3515 Jackson Rd Ann Arbor, MI 48103
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3515 Jackson Rd

Ann Arbor, MI

48103

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Showing 898 reviews

September 17, 2014

"A real people person" Dawn provided my wife and I with service that customers hope for when making a big purchase. She's patient, polite and always willing to go the extra More

by crslsmith
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
September 16, 2014

service A main reason for us buying a second car was because of the service from Brent. We are loyal customers. He is absolutely fantastic. The best. More

by dhughes
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Steenbergh
September 15, 2014

BRENT in service...the best!! Brent in service is what brought me back to this dealership. His professionalism and can do attitude is what i look for in a service. In this day wh More

by cadillac10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brent Steenbergh
September 12, 2014

Thanks Pat Pat is the pinnacle of what a service writer should be. He took the time to meet with me to make sure that all of my warranty issues were corrected. More

by ErichWoldt
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pat Murray
September 11, 2014

Thanks Mike Mike Burns located the vehicle I was looking for. He worked with me by phone and email to gather my requirements. He provided me with details for s More

by glfisher48049
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Burns
September 11, 2014

Best Salesman to work with! Great service, friendly, and very prompt. I had a car only days after initially contacting Mike. Not only did I enjoy the service provided, but I reco More

by AmyElaine742
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Burns
September 09, 2014

spalazzolo Mike was very easy to work with. He found a vehicle for me based on what I had told him. I am very happy with the vehicle I purchased. ...and I got a More

by spalazzolo
Customer Service
Quality Of Work
Friendliness
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Recommend Dealer
Yes
Employees Worked With
Mike Burns
August 05, 2014

Military Veteran These two salesman ripped me off. Watch your paperwork because they may not pay off your entire trade in loan. They will tell you its paid off but whe More

by badsales911
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Mark Brown, Scott Greene, Mark Brown
Aug 08, 2014 -

badsales911 responded

Mike Mosser cut is a check for the difference and made the situation right. I am glad to see the upper management at this company does in fact care about the customer. He reviewed the situation and corrected Mark Brown's mistake. I would use this dealership again but I would still avoid Mark Brown and Scott Green at all costs.

Aug 20, 2014 -

Suburban Chevrolet Cadillac of Ann Arbor responded

We sincerely apologize for the misunderstanding concerning your payoff, and appreciate you bringing this issue to our attention so that we could address it. Thank you for your patience and cooperation.

July 08, 2014

Service/Collision Center - Dominic I cannot say enough good things about Dominic. fixed a scratch within a day and returned the rental car himself without me asking. just incredible. More

by ambraun33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dominic Magliocco
May 06, 2014

Camaro buyer I love the Camaro so I called and talked with Charles about a SS Camaro. Charles had a few on the lot and he helped me find the Camaro I was looking f More

by jameel17
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Charles Parker
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