Suburban Chevrolet Cadillac of Ann Arbor

Drew Laczynski - Salesman Drew was extremely professional, helpful and friendly from the moment he opened the door to Suburban. Very personable and a great salesman for Chevro Drew was extremely professional, helpful and friendly from the moment he opened the door to Suburban. Very personable and a great salesman for Chevrolet. Being a woman and a widow I was not familiar with the whole process, or cars for that matter. Drew answered all of my questions and went beyond what I would expect from a salesman. He patiently showed me all of the features of my new 2014 Chevrolet Equinox (which I love), whether it was during a test drive or just sitting in the lot and I was very comfortable working with him. I would definitely buy my next car from him! More

Had a breakdown just outside AA. Dave was able to recommend a tow truck, get me in and diagnosed and ordered extra parts in to be sure I could leave soon. Arrived about 5:30 on Thursday, was driving recommend a tow truck, get me in and diagnosed and ordered extra parts in to be sure I could leave soon. Arrived about 5:30 on Thursday, was driving back to Chicago Friday by 3 ! Above an beyond service and concern, calling each step , and assisting on the rental car. Larry was able to help me get a hotel and a rental car. One of my most positive experiences ever. More

To sum it up in one word...fantastic. I had gotten myself into a lease that I could not get out of (without paying a ridiculous amount of money) and I needed to find some way to get into something more pract into a lease that I could not get out of (without paying a ridiculous amount of money) and I needed to find some way to get into something more practical and affordable. My parents had previously leased a Cadillac through Katie Kunz, their saleswoman, and had nothing but excellent things to say about her. my parents suggested i go and see her. The same day I saw her, I was out of my lease, in a new car, and now have more money in my pocket. Katie Kunz and the rest of the staff were very professional, knowledgeable, and there was an overall sense of higher "class". Aside from the car buying business, I had salesmen come up to me, not to bother me, but to ask me if i would like a cup of coffee or water. The last dealership that i was in (Dick Scott Nissan, Canton, MI) i had the general manager smoking cigarettes right next to me, my wife, and 16 month old daughter, and the words that came out of their mouths right in front of customers was baffling! I served 4 years in the United States Marine Corps, Ive been around many "bad mouths" but i was shocked. I would never recommend them to my worst enemy. Ann Arbor Suburban, on the other hand, I WILL refer to anyone I can, they gave me what i wanted, when i wanted it, and for the price i wanted, and my sales rep Katie Kunz made it happen! I will be back to buy my Corvette Stingray : ) More

I had a great experience Paul took care of everything over the phone so by the time i showed up it was all ready just had to sign and drive away. I was out of there within a half hour witch is always nic over the phone so by the time i showed up it was all ready just had to sign and drive away. I was out of there within a half hour witch is always nice. More

Mark Young was referred to me by my parents. They spoke Mark Young was referred to me by my parents. They spoke very highly of him and after only speaking with him, I knew why! He is VERY KNOWLEDGEABLE, ho Mark Young was referred to me by my parents. They spoke very highly of him and after only speaking with him, I knew why! He is VERY KNOWLEDGEABLE, honest, friendly and extremely patient. I spoke with him, drove over an hour to the dealership and went home with my choice car all within a few days. Very impressive! I highly recommend Mark and will always send business his way! More

Eric is awesome. He has a cthulhulian sensibility that is difficult to even conceptualize, let alone describe. I would buy anything from this man. Golo. difficult to even conceptualize, let alone describe. I would buy anything from this man. Golo. More

We went to Suburban this AM for service on our vehicle and had to bring our two young children. Brent went way above and beyond to expedite our service and was provided excellent customer service. In ad and had to bring our two young children. Brent went way above and beyond to expedite our service and was provided excellent customer service. In addition to being professional and courteous, he made sure we were comfortable and knew what was happening every step of the way. People like Brent are the reason we continue to return to Suburban to buy our cars and get them serviced. Excellent job, Brent! More

Had tire pressure issue; Suburban service checked the tire, soaking it to determine no leak, finally decided it was valve problem, fixed at no charge...and washed my Equinox to boot! tire, soaking it to determine no leak, finally decided it was valve problem, fixed at no charge...and washed my Equinox to boot! More

Having dealt with a number of area Cadillac dealers, I have found Suburban unique in its respect for and capabilities in supporting me as an owner of a 1993 Cadillac Allanté. Their service writers took ca have found Suburban unique in its respect for and capabilities in supporting me as an owner of a 1993 Cadillac Allanté. Their service writers took care to put technicians on my car who had actually worked on this model when new. They were measured in their recommendations for issues to be addressed, neither trying to "sell" me something nor dodge anything on account of vehicle age. I have dealt with Suburban since first buying a Chevy from them in the 1980s. My primary driver, an Avalanche, came through Suburban, as did my wife's 2013 SUV. So, although this was the first time in for my Cadillac Allanté, the experience I've described here was no surprise. More