Suburban Chevrolet Cadillac of Ann Arbor

While travelling home to Kalamazoo from Detroit, my 2008 Buick LaCrosse broke down on I94 at dusk. AAA plucked me off of 94 and towed to Belle Tire as I thought the serpentine belt had failed. It was more Buick LaCrosse broke down on I94 at dusk. AAA plucked me off of 94 and towed to Belle Tire as I thought the serpentine belt had failed. It was more than just the belt so I ended up spending the night at a local hotel and Belle Tire contacted Dave at Suburban the next morning. Dave arranged for my car to be towed to Suburban the next morning as this was covered on my Extended Warranty....AAA will not tow a vehicle unless the owner is with it....new rule.....and fit my repair into an already busy schedule and I was able to get home that afternoon. The Technician also discovered a problem with the battery cable on the positive side of the battery requiring a new cable. Not having one in stock, he did a temporary fix, Dave documented the needed repair on the Warranty paperwork stating that owner would complete the repair at a dealer close to home, saving me paying another $100 deductable. All in all, Suburban exceeded my expectations on all counts and I recommended the Service Department to anyone. I must presume that if the Service Dept is that strong, that the Sales side of the Dealer is excellent as well. Thank you for helping out this Road Warrior. More

Brent is a new employee and a pleasure to work with he will be an asset to your Dealership. Received above average customer service and in a friendly timely manner that was late in the day, at no out will be an asset to your Dealership. Received above average customer service and in a friendly timely manner that was late in the day, at no out of pocket cost to me. Was notified of vehicle updates and scheduled in to performed the service at a later date. I will be provided will a new car to use and they will wash my car and fill my gas tank, for my trouble and inconvenience . Still at no cost to me. How great is that! Donald C, King More

Curtis Berjesky is the man!! He got me a great car at a great price! He and the rest of the sales team were absolutely the best!! great price! He and the rest of the sales team were absolutely the best!! More

Mark B and Lindsey were awesome! They got me exactly the payments I wanted and got  me in it out. Very happy! Thanks! ~Mindy S payments I wanted and got  me in it out. Very happy! Thanks! ~Mindy S More

I took my car in for a oil change with my childern this week. As soon I got out Larry was great with his customer service skills. He mad me feel as I was at home. He was warm towords my childern and was gr week. As soon I got out Larry was great with his customer service skills. He mad me feel as I was at home. He was warm towords my childern and was great to give me advice were I can take them while we wait for the car. I love the shuttle that took us to were we needed to go. I was surprise how fast it was to service my truck and they even wash it! I wanted to buy a car right then . I can not wait to get my truck service again. More

Went in to lease a car. My credit was shaky, but they worked extremely hard to get me approved. A few days later, I get a call, and they actually found a way to reduce my payment. They even sent me a box worked extremely hard to get me approved. A few days later, I get a call, and they actually found a way to reduce my payment. They even sent me a box of delicious cookies and a coupon for a free oil change. More

Quick response to my initial inquiry, strong product knowledge, no-haggle negotations, entire sales process took 2 phone calls. Both the sales and finance staff made the purchase process simple and fri knowledge, no-haggle negotations, entire sales process took 2 phone calls. Both the sales and finance staff made the purchase process simple and friendly. More

I have been in the market for a used Yukon for about four months now. I have visited many dealerships and as a result met with many salespeople. I was pleasantly surprised the other day when I met with Mar months now. I have visited many dealerships and as a result met with many salespeople. I was pleasantly surprised the other day when I met with Mark at Suburban Chevrolet. Mark was honest and direct. He was more interested in seeing me get what I wanted than he was about putting me in a car that day, kind of an enigma from my experience. I didn't buy my truck that day, but I will be returning to see him when I am ready. I have been in the customer service industry for quite some time and was really appreciative to be treated like a customer and not a sale! Thank You Mark, see you soon. More

I request Bob Allen when ever I need or have any service issue and he always takes great care of me and goes the extra mile to make sure all my concerns are addressed. I have worked with some others but the issue and he always takes great care of me and goes the extra mile to make sure all my concerns are addressed. I have worked with some others but they are just not as attentive or efficient. He is always friendly and makes the extra effort to make you feel as if you are a special customer. I would recommend you request Bob if you have any service needs. More

I have purchased 5 cars in the last 12 years, Anne has sold 3 of those 5 cars to me. The first one was before I knew her and the other car I purchased when Anne was in another sales industry. I highly r sold 3 of those 5 cars to me. The first one was before I knew her and the other car I purchased when Anne was in another sales industry. I highly recommend Anne Martin. She really does go above and beyond. We had been looking for a used AWD luxury wagon. Anne was diligent and tenacious and found the perfect car for us. We were able to take deliver within 48 hours and we couldn't be happier with our new (to us) car. I have recommended Anne to others and everyone always thanks me. More