Suburban Chevrolet Cadillac of Ann Arbor

When I stopped by, I saw Larry O'Sullivan. He took the time to answer all of my questions and helped me find what I needed. I recommend you ask for him if you're in the market for a new set of wheels! the time to answer all of my questions and helped me find what I needed. I recommend you ask for him if you're in the market for a new set of wheels! More

Larry is a real professional. He process my service requirements efficiently and friendly and at the end of a long day he answer all my questions rendering confidence in the dealership very capable ser requirements efficiently and friendly and at the end of a long day he answer all my questions rendering confidence in the dealership very capable service department. More

i hate dealerships in general, not comfortable when approached by sales people. Lindsey is very warm and welcoming. she has very good phone presence and makes you feel like she just enjoys helping peo approached by sales people. Lindsey is very warm and welcoming. she has very good phone presence and makes you feel like she just enjoys helping people find what it is they are looking for. No pressure needed when someone treats you like your important, not the sale! More

Lindsey and Mark were very helpful, friendly, and attentive. They eased my fears about buying a new vehicle and helped me make a decision that I ended up being very happy with. I would recommend my f attentive. They eased my fears about buying a new vehicle and helped me make a decision that I ended up being very happy with. I would recommend my friends and family to work with both of them. More

Go see Larry Gocha... he will take care of you! Larry took care of all of my services issues in a very timely manner. I walked in with no appointment and it was of no issue to him. Thanks Larry! took care of all of my services issues in a very timely manner. I walked in with no appointment and it was of no issue to him. Thanks Larry! More

Katie was awesome! Highly recommend going to see her. She made everything very easy and I drove away with a great car a couple hours after I first walked in the door. made everything very easy and I drove away with a great car a couple hours after I first walked in the door. More

The service department did great work fixing my vechicle. With no hesitation, Larry Gocha resubmitted the service write-up to apply a 15% discount coupon I had saving me money. In addition, I asked for a re With no hesitation, Larry Gocha resubmitted the service write-up to apply a 15% discount coupon I had saving me money. In addition, I asked for a refill bottle of paint protection solution from a car care kit that I previously received when I bought a new car at Suburban. Larry gave me a complete car care kit. Finally, my vechicle was dirty from the winter weather and it was washed after service was completed. More

While travelling home to Kalamazoo from Detroit, my 2008 Buick LaCrosse broke down on I94 at dusk. AAA plucked me off of 94 and towed to Belle Tire as I thought the serpentine belt had failed. It was more Buick LaCrosse broke down on I94 at dusk. AAA plucked me off of 94 and towed to Belle Tire as I thought the serpentine belt had failed. It was more than just the belt so I ended up spending the night at a local hotel and Belle Tire contacted Dave at Suburban the next morning. Dave arranged for my car to be towed to Suburban the next morning as this was covered on my Extended Warranty....AAA will not tow a vehicle unless the owner is with it....new rule.....and fit my repair into an already busy schedule and I was able to get home that afternoon. The Technician also discovered a problem with the battery cable on the positive side of the battery requiring a new cable. Not having one in stock, he did a temporary fix, Dave documented the needed repair on the Warranty paperwork stating that owner would complete the repair at a dealer close to home, saving me paying another $100 deductable. All in all, Suburban exceeded my expectations on all counts and I recommended the Service Department to anyone. I must presume that if the Service Dept is that strong, that the Sales side of the Dealer is excellent as well. Thank you for helping out this Road Warrior. More

Brent is a new employee and a pleasure to work with he will be an asset to your Dealership. Received above average customer service and in a friendly timely manner that was late in the day, at no out will be an asset to your Dealership. Received above average customer service and in a friendly timely manner that was late in the day, at no out of pocket cost to me. Was notified of vehicle updates and scheduled in to performed the service at a later date. I will be provided will a new car to use and they will wash my car and fill my gas tank, for my trouble and inconvenience . Still at no cost to me. How great is that! Donald C, King More

Curtis Berjesky is the man!! He got me a great car at a great price! He and the rest of the sales team were absolutely the best!! great price! He and the rest of the sales team were absolutely the best!! More