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Suburban Chevrolet
Eden Prairie, MN
2,541 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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August 06, 2018
Oil change I came in for a scheduled oil change On my 2016 Chevrolet sonic and everything went well I was satisfied with the service. I also had them take a look I came in for a scheduled oil change On my 2016 Chevrolet sonic and everything went well I was satisfied with the service. I also had them take a look at the plastic strip on the roof and it was repaired to my satisfaction. I will now add several more words to reach the 25 word minimum. More
by DAVESMITHRN
Verified CustomerEmployees Worked With
I don’t remember
Helpful August 06, 2018
New car sale Dakota was very helpful, listened to what I asked for, got me in the right vehicle, didn't try to upsale anything. Ver enjoyable experience. Dakota was very helpful, listened to what I asked for, got me in the right vehicle, didn't try to upsale anything. Ver enjoyable experience. More
by Terry m
Employees Worked With
Kirk Fox, Dakota Otto
August 05, 2018
Sales team lacks honesty and integrity My wife and I are enjoying the car we purchased from Suburban Chev...However, our experience working with Dakota was extremely dissapointing. Befor My wife and I are enjoying the car we purchased from Suburban Chev...However, our experience working with Dakota was extremely dissapointing. Before agreeing to purchase our vehicle we asked that we review all maintanence records and ensure all services up to 60k had been performed. He looked up the service record and claimed that dealer cost to perform the needed services would be $1,300, but he would offer us a "deal" ...we tcould increase the purchase price of the car by $500 and this service would be included in the sale. We agreed and purchased the car for an extra $500. When I brought the car back the following week to have this service performed I was charged $450 retail (nowhere near the $1,300 "dealer cost" we were quoted) This means that either the $1,300 worth of service (at cost) that Dakota claimed was included in the purchase was either inflated or wasn't performed. Based on our experience working with Dakota, we will never buy another car from Suburban Chevrolet and would not recommend this dealership to friends or family. More
by Adrien
Employees Worked With
Dakota Otto
August 03, 2018
Great and thorough! Great service people are friendly. Services seems a little expensive. But, the service guy, Sam found a coupon and applied that for me which was great Great service people are friendly. Services seems a little expensive. But, the service guy, Sam found a coupon and applied that for me which was great! More
by kaitlin.daeges
Employees Worked With
Sam? I think that was his name?
August 03, 2018
Sorry service Had my truck in for an oil change and rotation plus other concerns. Picked it up with a dent in the back bumper. Whoever backed into something should Had my truck in for an oil change and rotation plus other concerns. Picked it up with a dent in the back bumper. Whoever backed into something should have told me. I would have understood. Trying to hide that is a huge mistake. More
by clkcorp
Employees Worked With
Reid Willemsen
August 02, 2018
Meh.... But can be addressed. I tried to think of several ways to title this review but it's hard to convey a job not well done, not even a job done. Maybe a job.... done-ish. I tried to think of several ways to title this review but it's hard to convey a job not well done, not even a job done. Maybe a job.... done-ish. I set up my appointment online for a regular service maintenance a week ahead of time and also left in the notes that the rear windshield washer reservoir was leaking intermittently. The staff were in no way rude or negative but definitely didn't seem to have the energy to give more than the minimum effort. The entire experience feel as if there was less concern with my car and more about getting the appointments out the door. Which is a generous statement given how long it took to get checked in. There was a long line and nobody greeting or directing customers where to go. When I did get checked in and my appointment was looked up, nothing was mentioned about the leak, so I had to remind the staff. I was then quoted 1.5-2 hours (yikes). Good news, it only took an hour. Bad news, they just directed my towards the payment desk, not mentioning anything about my vehicle, not even the leak. Per the direction of the cashier, I went back into the service department to see if they could debrief me on my service. Long story short, I was told I would need to set up another appointment to have this checked out. Wait, that's what this appointment was about. I won't even talk about the car wash. But hey, it was included so I'll give some grace here. I'm not mad or anything. As I mentioned, nobody was rude or anything to that nature. Just was a very sub par experience. They did the maintenance (I hope they did.... And I hope with more care than the rest of my experience). It's just disheartening to give this review because the potential for a better review is easily there. Just some good ol refresher on customer service would be enough for me to recommend this location to someone. Until then, I just can't comfortably do so because the service was just ...... Meh. More
by SCOTT
Employees Worked With
Service department
August 02, 2018
Purchasing a vehicle Excellent service and honest service ....... The follow-through was fantastic and I left with confidence . The representative went overboard to acco Excellent service and honest service ....... The follow-through was fantastic and I left with confidence . The representative went overboard to accommodate me and my requests . More
by Jeff1234
Employees Worked With
Ben Cutts
August 02, 2018
My Chevy Staff is knowledgeable & friendly. Ordering parts is easy. Very satisfied with work performed. I’ll come back again for more things. I’m completely ha Staff is knowledgeable & friendly. Ordering parts is easy. Very satisfied with work performed. I’ll come back again for more things. I’m completely happy More
by ERNIECOOK
Employees Worked With
Sean
August 01, 2018
Huge improvements to service! I have not had great experiences in service here in the past. They’ve made some changes & I was really pleased. Reed & Christine were knowledgeable, p I have not had great experiences in service here in the past. They’ve made some changes & I was really pleased. Reed & Christine were knowledgeable, personable & made sure everything was right. Both clearly have a strong ethic in what they do. They were great to work with. More
by KellyS
Employees Worked With
Reid Willemsen
July 31, 2018
Quick Oil Change & Tire Rotation Job was completed in exactly the time predicted and the waiting room was stocked with good current magazines, plus having a TV to pass the time. Job was completed in exactly the time predicted and the waiting room was stocked with good current magazines, plus having a TV to pass the time. More
by ARDELLA70
Employees Worked With
Sean Zane Davidson, Cody Morris, Tim Chvala
