Suburban Chevrolet

The Dealer Jack helped me no matter what The 1st thing is I had put some info on a cars site. It had a Chevy car that I like that all dealerships are having 2017's going on clearance (which n The 1st thing is I had put some info on a cars site. It had a Chevy car that I like that all dealerships are having 2017's going on clearance (which not true & went to dealerships that I wanted a new 2018 one). Well it went out to a few dealerships, one in which Jack works at. He was the only dealer from all the others that text, emailed, and called me. I was so grateful because I saw the text right away I didn't even know yet that he emailed or called. Right away I started my texting with him. After the first contact I realized his dealership is quite far away compared to many others. I then told him I could no longer work with him because it's way too much travel without a car. I am using someone else's one when I'm going to look at one. He then said he'd look for exactly what I wanted and if he did that and found it, come just to go get it. I said okay and I will sit it out. He came back just later that day & told me what he had and it wasn't what I wanted. He couldn't help that's just what they had at the dealership. Amazing that he still tried knowing that I probably wouldn't come. If I could easily get there, I so would or definitely knew someone lived closer & needed a car, I would tell them how kind Jack is. More

oil change & tire rotation Everything was great except the wait time. I had an appointment and it took a little over 1 hour for an oil change and tire rotation. Everything was great except the wait time. I had an appointment and it took a little over 1 hour for an oil change and tire rotation. More

repair appointment The service personnel were great. I do have an issue with the parts department. I ordered a part, the parts representative told me he would contact me The service personnel were great. I do have an issue with the parts department. I ordered a part, the parts representative told me he would contact me when the part would be in. I never received a call. I had to call and found out my part had been in for three days, at which point I arranged for service to install said part. More

Great customer service Great service experience with service consultant Tim Chvala from beginning to end. They provided service status updates and promptly called when vehi Great service experience with service consultant Tim Chvala from beginning to end. They provided service status updates and promptly called when vehicle service was complete. More

New car purchase from gene Gene is all about taking care of the advocate, he is a great person to deal with. He is the best salesman I’ve ever Gene is all about taking care of the advocate, he is a great person to deal with. He is the best salesman I’ve ever More

Oil change Have always brought my truck to Suburban. They are always friendly and get everything done in a timely matter. I had a couple of concerns with my truc Have always brought my truck to Suburban. They are always friendly and get everything done in a timely matter. I had a couple of concerns with my truck which they checked and were thourogh in explaining what they found. More

Great!! Bought a used 2011 Chevrolet Silverado and drove it for a couple months just before the first oil change the engine light came on, of course I didn’t Bought a used 2011 Chevrolet Silverado and drove it for a couple months just before the first oil change the engine light came on, of course I didn’t buy the extra warranty that the dealer offered. I brought it back to the dealer and was kinda upset and frustrated at the fact the truck had an issues. Right away the service advisor put me at ease and said that they will look to see what the issue is and since I only put a few hundred miles on it since I bought it they said they will take care of the issue Thanks so much! Made my week! More

Harley is the Man! Best Service! Harley Baumann and Mark Thompson continue to take care of my family’s personal and business vehicles, what an asset to have people of such high moral Harley Baumann and Mark Thompson continue to take care of my family’s personal and business vehicles, what an asset to have people of such high moral character like Harley and Mark to work with! More

"Outstanding Customer Experience" My experience was perfect from the first call to picking my car up at the dealership for repair. In fact, I will buy another vehicle from Suburban Ch My experience was perfect from the first call to picking my car up at the dealership for repair. In fact, I will buy another vehicle from Suburban Chevy because of their professional, friendly and timely work. Mr. Chvala was the most professional service manager I have worked with in the auto industry, which as some bad folks. This guy is a keeper! More

Good experience. Jack was professional and courteous and very straight forward. Traits that I appreciate. Jack took care of my concerns quickly and was fair on the p Jack was professional and courteous and very straight forward. Traits that I appreciate. Jack took care of my concerns quickly and was fair on the price. Thanks More