Suburban Chevrolet

Not A Positive Experience I recently tried to schedule service for my 2011 Tahoe. It was in need of the 60K maintenance plus some other items that were recommended at my last I recently tried to schedule service for my 2011 Tahoe. It was in need of the 60K maintenance plus some other items that were recommended at my last oil change (transmission flush, transfer case flush, differential service). I went to the website and the online scheduling option popped up so I did the chat with the rep. On Oct. 24 I requested an appointment on Oct. 26 or 27 and was told someone would contact me within 24 hours. That time passed so I went online again and inquired and was told someone would contact me to confirm my appointment. By the time Thursday afternoon rolled around, I went online again and asked and was told to just call about an appointment. So I called and was told that they could get me in on Friday, so I basically wasted two days of trying to schedule via the online chat which was frustrating. When I brought that up I was told that it's an outside company and that they must not have communicated it to the service department. So I finally had the service done ($1,200 worth) which was maintenance that knew I needed. The service rep Jeremy was up front about the price which I appreciated because it was such a large amount. I got the vehicle back and over the weekend noticed a leak coming from under the car and that it didn't appear that the oil had been changed which was part of the service. So on Monday I had to call and go in again to see what the leak was and if the oil had actually been changed. After an hour or so they explained that they did a messy job with one of the fluid flushes and that caused the leak. They also verified that the oil had been changed but not reset in my vehicle and no sticker put in my window. Tim, the service rep did offer up a free oil change the next time I come in. Needless to say this ended up being much harder than it should have been, especially when I was so willing to come in an pay a large amount of money for service. More

Good Experience Service Adviser shared all the pertinent information related to my repairs and answered my questions to my satisfaction. Repairs were done in a tim Service Adviser shared all the pertinent information related to my repairs and answered my questions to my satisfaction. Repairs were done in a timely manner. More

Oil change and warranty work on lane assist Shuttle service was convenient and timely. The lane assist is now working as designed. All was covered under warranty so I had no out of pocket cost Shuttle service was convenient and timely. The lane assist is now working as designed. All was covered under warranty so I had no out of pocket costs. More

Oil change Service was fine, first they had trouble locating my appt in the computer system? A note should pop up that we purchased our tires from you so the rot Service was fine, first they had trouble locating my appt in the computer system? A note should pop up that we purchased our tires from you so the rotation is free. Said I had a 10%off coupon for Village Chev, but would he give me the 10% off & he said no. I guess that's where we will get the service you recommended and the other service due. More

Purchasing company trucks I've dealt with Dean at Suburban Chevrolet to purchase two company work vehicles. He was great. He did what ever was needed to make the transaction I've dealt with Dean at Suburban Chevrolet to purchase two company work vehicles. He was great. He did what ever was needed to make the transaction go smooth. More

FUN with Jason Jason is awesome!!! Came through for me like no other. Would highly recommend! Great experience will definitely return next time I need to purchase a Jason is awesome!!! Came through for me like no other. Would highly recommend! Great experience will definitely return next time I need to purchase a vehicle More

Amazing service No pressure, informative, EASY!! From the moment I made my choice to walking out the door was about an hour! Very happy customer with no regrets No pressure, informative, EASY!! From the moment I made my choice to walking out the door was about an hour! Very happy customer with no regrets More

Great Service Tim was extremely helpful in breaking down the issues with my car, and super easy to work with! He made it clear to me what I needed to get fixed righ Tim was extremely helpful in breaking down the issues with my car, and super easy to work with! He made it clear to me what I needed to get fixed right away, and what could wait if I needed it to. Definitely will be back and look forward to working with Tim again! More

Excellent customer service Low pressure sale. I have been a Chevy guy forever, and bought 2 cars through Suburban Chex. Good people and excellent service. I would recommend them Low pressure sale. I have been a Chevy guy forever, and bought 2 cars through Suburban Chex. Good people and excellent service. I would recommend them to anyone. More

Bad experience Salesaman was too busy delivering what he referred to as a new vehicle,so he didn’t have time to wait while I wrote a check for the purchase of a New Salesaman was too busy delivering what he referred to as a new vehicle,so he didn’t have time to wait while I wrote a check for the purchase of a New 2018 Chevrolet Colorado. Walked out of his office and told me just to write the check and leave it on his desk. Many other things happened which were mostly negative. On top of everything else no temp permit was put in truck so I have to return to get . More