Suburban Chevrolet

Very pleased The service team was able to find the annoying rattle I had somewhere in the drivers counsel area. They also informed me of a recall update which was The service team was able to find the annoying rattle I had somewhere in the drivers counsel area. They also informed me of a recall update which was completed. Great work guys! More

Excellent service Ben Cutts answered all my questions, made it so easy for me to make a decision without feeling coaxed. Will most definitely recommend to friends & fam Ben Cutts answered all my questions, made it so easy for me to make a decision without feeling coaxed. Will most definitely recommend to friends & family. More

Fast and Friendly They always make time for a Quick Oil Change when needed and work to accommodate my schedule. I plan to have all of my service performed by Suburban They always make time for a Quick Oil Change when needed and work to accommodate my schedule. I plan to have all of my service performed by Suburban Chev! More

Regular maintenance done quickly and reliably Great service. They finished when they said they would. No surprises and plain talk about what should be done now and what can wait. Easy to schedul Great service. They finished when they said they would. No surprises and plain talk about what should be done now and what can wait. Easy to schedule online appointments. Same day service was available. More

Great management, poor sales people Overall we had an average experience. I think the sale team is sub par but management made the experience tolerable. Communication and professionali Overall we had an average experience. I think the sale team is sub par but management made the experience tolerable. Communication and professionalism needs to be addressed among the sales team. My first encounter Shane and he was very unprofessional because he treated me as if I was stupid when I asked for clarification and told me "don't be rediculous". Dave Kasper and Chris Haag smoothed things over and I wanted to give the dealership another chance so I met with Dakota who was new. I let Dakota know that we just had deposited an insurance check on Friday (we purchased the car the following day). I said that I had proof that the deposit was made and asked him if I needed to show proof that the deposit was made. He said no. I also let him know that there would be a hold on a check that large. I had also let someone in management know but I spoke to so many people that I don't recall who else I gave this info to. But I clearing said "the funds won't be available in my account for a couple days". On Monday, August 31st the dealership submitted my personal check to my bank and in bounced. I am sure they wanted it to be in their books for the end of the month. My deposited check cleared that afternoon and on Tuesday or Wednesday last week I called Dakota and let him know and said please let your payment dept know the funds are there and to put the check through and reminded him I did share this info ahead of time. Today I received a phone call from the dealership that my check did not clear. I let the man know that I had followed up with Dakota last week and clearly there was no attempt to share my very important info regarding that otherwise I would not have been receiving a call today. This is my truck and I am going to be the one driving it, not my husband. I am wondering if all females coming to your dealership are not listened to. I am one that is honest and I feel that now that the miscommunication on the payment makes me look bad. I wanted to give Dakota credit and really wanted to give him 5 stars but make sure your sales people don't drop the ball on important facts and messages. More

Exceeded my Expectations! I went into Suburban Chevrolet on Wednesday evening with 3 months left in my current lease with the idea of "looking into my next lease options". By I went into Suburban Chevrolet on Wednesday evening with 3 months left in my current lease with the idea of "looking into my next lease options". By Thursday evening I was driving out of there with the exact vehicle I wanted, at the exact price I wanted to pay per month. Ben Cutts was awesome at listening to my car needs & wants" and together with Kirk Fox, the sales manager who found me the exact 2018 Equinox I wanted this was the best car buying experience I have ever had so far. More

Great service advisor. No pressures of upsales Went in on a Saturday 8/5. Appointment was 1 hour long for an oil change, tire rotation, air and cabin filter change and car wash. Reasonable time fra Went in on a Saturday 8/5. Appointment was 1 hour long for an oil change, tire rotation, air and cabin filter change and car wash. Reasonable time frame. Honored coupon i had and prices were as quoted. Showed me the old filters and i liked that i was able to see what i was paying for. All of this came from the great service displayed by Adam A. His positivity and follow up are fantastic. A true asset to Suburban Chevrolet More

Great Service! I brought my GMC YukonXL in service not quite sure what the problem was. The support I received set Suburban Chev apart from other local deals. Solv I brought my GMC YukonXL in service not quite sure what the problem was. The support I received set Suburban Chev apart from other local deals. Solving the problem took a bit longer than anticipated and I did not get my truck back until the next day but I was taken care of at every turn! Thanks to the team at Suburban Chev!! More

Bryan Herron was exceptional. Bryan is an exceptional salesperson. I hope to be able to work with him again on my next purchase. I'll definitely refer him to others. Bryan is an exceptional salesperson. I hope to be able to work with him again on my next purchase. I'll definitely refer him to others. More

Amazing experience! I really had a great experience working with Jack he was super helpful and found exactly what I was looking for. Definitely the best car shopping expe I really had a great experience working with Jack he was super helpful and found exactly what I was looking for. Definitely the best car shopping experience I have ever had. Thank you Jack and the rest of the team! More