Suburban Chevrolet

Great Service at Suburban Chevrolet Like being able to schedule an oil change without much notice when I am returning home from a trip. Reps are always helpful and friendly. Comfortable Like being able to schedule an oil change without much notice when I am returning home from a trip. Reps are always helpful and friendly. Comfortable lounge for waiting. The car wash after service is a real bonus! More

Service time The wait has it has improved greatly from last couple of times for being completed on time from when they promised it to be finished. The wait has it has improved greatly from last couple of times for being completed on time from when they promised it to be finished. More

Never had a issue until... I've taken my vehicle in a few times this year. Each time no issues. Maybe just pricing. Anyways I totally understand diagnostics fee but when I hav I've taken my vehicle in a few times this year. Each time no issues. Maybe just pricing. Anyways I totally understand diagnostics fee but when I have the issue repaired there feel that fee should be waived. My Total was $680 and some change that's with the diagnostic fee. This year alone I've paid close to $1,500 for service on my crossover and all that was at your service center. More

Service Center I visited the service center for an oil change I had scheduled online. Unfortunately, I somehow picked a time that was half an hour later than the las I visited the service center for an oil change I had scheduled online. Unfortunately, I somehow picked a time that was half an hour later than the last appointment time. Everyone was very gracious and got my oil change done anyway. I hope y'all update the scheduling part of your website! Thanks for the help anyway. More

Good Experience, Even On Very Short Notice I recently had a front brake job on my 2003 Malibu at a shop in the town near my cabin up north. On the way back home to the twin cities, the front en I recently had a front brake job on my 2003 Malibu at a shop in the town near my cabin up north. On the way back home to the twin cities, the front end started vibrating a bit when applying the brakes. By the time I pulled into my driveway, the vibration had turned from annoying to rather violent. Early this past Monday morning, I drove it over to Suburban and asked them (Steve) if they could take a look at the front end, especially the brakes. I got a call an hour or two later telling me what they found and what I suspected - faulty brake job and/or parts. I asked them if they could get me on the road that day because I was going on another trip Tuesday. They said yes, so I asked them to look at a couple of other things while they had it (unrelated to the brake job). I got a call at 12:30 telling me it's ready. Now that's good service, I had no appointment, it was a Monday morning, cars were already lined up to get in from the weekend. Nicely done, Suburban Chev ! The only reason I didn't give 5 stars was because I could not find the car when picking it up. It wasn't in the usual lot and not on the side of the building. I had to get one of the service writers (Jeremy) to come help. It was way back behind the building, where employees park. Being an old lame cowboy, I didn't appreciate the hunt. Still a good experience, though. More

Awesome experience Nick was extremely resourceful and answered all of my questions! Will definitely send referrals. He really eased the process and made it an overall gr Nick was extremely resourceful and answered all of my questions! Will definitely send referrals. He really eased the process and made it an overall great experience. More

Used car purchase My wife and I came in to look at a used car we saw offered on the internet. We notified our salesman we were able to come in later in the day. He had My wife and I came in to look at a used car we saw offered on the internet. We notified our salesman we were able to come in later in the day. He had the car out front ready for the test drive. We spent a few minutes inspecting the car, drove the car, and decided to purchase within the hour. After just another 30 minutes we were able to take ownership of the car. One of our most impressive visits to a car dealer. Thank you very much!!!! More

Oil change and recall work Everyone was amazing, friendly, and the work was done quicker than initially stated. Everyone was very helpful, including the gentlemen working at the Everyone was amazing, friendly, and the work was done quicker than initially stated. Everyone was very helpful, including the gentlemen working at the parts counter. More

Great experience I worked with Michelle and she was very friendly. I walked over to Menards and she called me when my truck was ready. The timing was perfect and will I worked with Michelle and she was very friendly. I walked over to Menards and she called me when my truck was ready. The timing was perfect and will work with her again! More

Maintenance work I've been taking my cars to Suburban for over 15 years. Their mechanics are the best. Their customer service is the best. You should try them. I've been taking my cars to Suburban for over 15 years. Their mechanics are the best. Their customer service is the best. You should try them. More