Suburban Chevrolet

It was a delightful oil change. Everyone was really friendly and I enjoyed my time there. Seemed to do the work fast, and professionally. Everyone had a smile on and seemed to enjoy Everyone was really friendly and I enjoyed my time there. Seemed to do the work fast, and professionally. Everyone had a smile on and seemed to enjoy the atmosphere. More

Great experience with the service department. I thought they did a very thorough job in inspecting my Tahoe. I am very confident with the work they performed on the vehicle. Everyone was very fr I thought they did a very thorough job in inspecting my Tahoe. I am very confident with the work they performed on the vehicle. Everyone was very friendly. Billie in the service department was very helpful. More

very professional I made an appointment for an oil change - got right in at the scheduled time. They did the 25,000 mile checkup, changed oil and air filter. I made an appointment for an oil change - got right in at the scheduled time. They did the 25,000 mile checkup, changed oil and air filter. More

We will never go back to suburban. Your services advisors are not equipped to do a good job! Very unorganized and no ones seems to know what is going on and no one is speedy to help. We Your services advisors are not equipped to do a good job! Very unorganized and no ones seems to know what is going on and no one is speedy to help. We have been disappointed so many times taking our car there and we will never be back! Why don't you actually try and make improvements!! Check your yelp page! More

Not as long as expected! Got in on time for the airbag recall. Said it would be about 45 minutes, took maybe 50 minutes with the car wash. Nice and fast! Got in on time for the airbag recall. Said it would be about 45 minutes, took maybe 50 minutes with the car wash. Nice and fast! More

Excellent Service The service department at Suburban is excellent. They are informative and helpful. Everything is explained and the whole process is focused on the cus The service department at Suburban is excellent. They are informative and helpful. Everything is explained and the whole process is focused on the customer. Could not be more satisfied. More

No hassle sales We worked with Harley Baumann from Suburban Chev. He was excellent to work with and offered a no hassle experience. I would definitely recommend wor We worked with Harley Baumann from Suburban Chev. He was excellent to work with and offered a no hassle experience. I would definitely recommend working through suburban chev and the Costco auto program More

Horrible Chevy Volt service Service workers seemed like they hated their jobs. One guy that I worked with just ignored his Manager as she tried to talk to him. I wanted to see Service workers seemed like they hated their jobs. One guy that I worked with just ignored his Manager as she tried to talk to him. I wanted to see about getting my Volt up to par with the latest software since I recently purchased it, one feature for the radio was absent so I thought maybe the updated software would take care of it. They wanted $100 an hour. How much labor could it take to load software?!!! It would be a three hour process I was told. How much actual labor would the Tech be doing?! I tried to talk to a different Service tech about my request and he blew me off. After I filled out a customer experience survey and there was zero follow up from the dealer or Chevy. So I filed a complaint with Better Business Bureau as they are members. It's been over a month and not a call or any kind of follow up. Lame! I will say though that the Chevy Volt is an amazing car! More

Excellent Staff I had an excellent experience dealing with the staff at Suburban Chevrolet when purchasing my 2015 Silverado. The staff could not have been more helpf I had an excellent experience dealing with the staff at Suburban Chevrolet when purchasing my 2015 Silverado. The staff could not have been more helpful in explaining everything, and getting the financing arranged. The service staff did an excellent job of checking everything out and delivering the truck to the front entrance. I would highly recommend Suburban Chevrolet to anyone looking for a new or used vehicle. Every dealership staff should be this customer oriented. Thanks Suburban Chevrolet! More

Service department has Poor Customer Service Had a flat tire, waited for tow. took to Suburban Chevrolet, ordered new tire Told Service Tech I was not waiting and was there a shuttle to take me Had a flat tire, waited for tow. took to Suburban Chevrolet, ordered new tire Told Service Tech I was not waiting and was there a shuttle to take me to work Waited for an hour and a half, kept checking told it was just around the corner finally called cab to come get me Before I left, I was helped by the Finance Director Matthew P. Who told service Department. how disappointed I was, he got me a discount off my bill More