Suburban Chevrolet

Lance greeted me at the service desk and was anxious to help out with my service issue. Lance suggested a number of different solutions to my problem, allowing me to choose the one that worked for me. Lanc help out with my service issue. Lance suggested a number of different solutions to my problem, allowing me to choose the one that worked for me. Lance explained the option I chose and made sure that I understood, the steps involved and more importantly the time it would take. The time was 1 1/2 hours. I chose to wait and right on the button at 1 1/2 hours, lance called my name and processed my charges which was pleasantly less than what I expected. Lance was very professional in his customer service training and truly made me feel like I was the only customer that he was responsible for that day. Because of his great customer service I will be returning to Suburban Chevrolet, the next time my car needs servicing. More

Harley was great. No nonsense on the price and helped cut out needless negotiation. I was happy that we were able to get a car so quickly with the features we wanted and at a very competitive price. We are out needless negotiation. I was happy that we were able to get a car so quickly with the features we wanted and at a very competitive price. We are extremely pleased with our car and would recommend Suburban to everyone. More

Overall experience was rated as "ok" not due to the dealership issue, but Enterprise car rental. This is mostly going to be a review on them, but you partner with them so I thought I should let yo the dealership issue, but Enterprise car rental. This is mostly going to be a review on them, but you partner with them so I thought I should let you know too. I had my car serviced on Friday. After being at the Eden Prairie mall for 5hrs while my car was being repaired, I was called by Robert to say my car wouldn't be ready until Monday and that I could get a rental for the weekend. Needless to say I was very ready to go home at this point. He said he would call Enterprise and they would call me on my cell and pick me up at the mall. I waited an additional 30 minutes at the mall and nobody called me, so at that point I called Robert again and asked what was going on. He didn't know and we decided to send the shuttle to get me as I needed something out of my car anyway. By the time the shuttle arrived another 15-20 minutes had passed as the driver made his rounds (I understand that). When we returned to the dealership there were no cars available at the dealership so I had to wait another 10 minutes or so there. Enterprise finally arrived and then we had to go back to their shop to get a car and they had no GM vehicles available other than the one we were in which needed to be clean. So I waited there another 10-15 minutes while it was being cleaned. When I finally was able to head home, I noticed the fuel gauge was just about on "empty" so had to stop for that too. So after spending 5 hours at the mall, it took over another hour before I was able to head home from the time I was told the status of my car. Friendliness - attitude was good and personable, but I just can't say it was great. More

Last year I brought my truck in because when it would rain, the floor in my truck would become wet with standing water. It was "fixed", but it was the last rain of the year. It started becoming wet again rain, the floor in my truck would become wet with standing water. It was "fixed", but it was the last rain of the year. It started becoming wet again this year, and Suburban Chevrolet said that they DIDN'T service my truck last year, and that they had NO record of my truck being in. Also, last year, my blower stopped working again. I had brought it in 3 years with the same exact problem, but I had an extended warranty, so I had to pay $100 each year to fix it. My warranty expired last year, so the service manager told me that it would cost $725 to fix it. I said that they fix it and it keeps going bad every year, so they DIDN'T fix ANYTHING. I told him to just put everything back the way it was and I was charged $95 or so for "diagnostics", which didn't tell me anything. So I went online and found out that inside the engine compartment, the fender was painted meaning that it didn't get a good ground because the grounding block didn't have good contact with the fender. I sanded the paint off of about 1 square inch of the fender and re-attached the grounding block with a washer. The blower now works and I have never had any problem with the blower since. But according to Suburban Chevrolet, I needed to spend $725 to "fix" the blower problem. The cost of a washer and 5 minutes of sanding the fender is a hell of a lot less than $725. Why didn't they do this in the first place? Why is it that someone like me who has absolutely NO experience assembling or working with cars could find out the real problem while trained automobile technicians couldn't? It would have saved me $300 for bringing the truck in every year for 3 years for this problem and $95 for some diagnostics last year that didn't tell me anything. If I paid for diagnostics, why didn't I get a full report of the diagnostics? I just got a report saying that driving my truck without them fixing it would be very dangerous and I run the risk of the vehicle catching on fire. Right... Patrick was cool about the whole thing though. I don't have any problems with him. More

Matt Phyle did a great job helping me purchase my 2011 Chevy Silverado Crew Cab 4x4 z71. The overall experience was great. I would recommend him and Suburban Chev to anyone. Thank you again, love Chevy Silverado Crew Cab 4x4 z71. The overall experience was great. I would recommend him and Suburban Chev to anyone. Thank you again, love my new ride. We will definitely recommend others to come to Suburban Chevrolet. More

I have left messages with several people on this already. I paid $100 to have mudflaps installed because I wanted them installed correctly, and they neglected to install the anti-scratch protection strips o I paid $100 to have mudflaps installed because I wanted them installed correctly, and they neglected to install the anti-scratch protection strips on the painted fender flares, completely unacceptable at that price. And as a bonus, they opened my door into something a scuffed my door. This is a brand new truck, first service appointment, and your guys scuffed my door, beyond unacceptable. Not the kind of service I was expecting. More

Thank you so much for taking care of me! I recently purchased a used Suburban and wanted to have my brakes checked before going over the warranty miles. Tim scheduled me for a brake check and found a purchased a used Suburban and wanted to have my brakes checked before going over the warranty miles. Tim scheduled me for a brake check and found a few other problems that we didn't know existed as well. I feel reassured about driving my car around now! I will be back. More

Brought my car in to have the blinker light replaced. Took a little bit for someone to acknowledge me at the service desk, although there were 5-6 guys working there. Light was fixed fine. I had an app Took a little bit for someone to acknowledge me at the service desk, although there were 5-6 guys working there. Light was fixed fine. I had an appointment, it still took over an hour to get my car back, which seems a bit long for just a blinker light. They took it through the car wash and when I went to drive it home, I noticed there was a piece of the car wash rubber scrubber stuck under the molding on the side of the car. It had gotten caught in there and popped part of the molding off. So, I went back in, found my service guy. He came out and looked at it right away, had me drive around to the back to the body shop, where we waited a few minutes to see Eric Bourdage, the Body Shop Manager (he was with another customer). Eric looked at the molding right away, said it would need to be replaced and they could do that tomorrow (now today.) He said they could come & pick up my car at my workplace, to avoid the inconvenience of having to bring my car back, which I appreciated. Eric also taped down the molding with duct tape when I mentioned I was worried one of my kids would catch their pants or leg on the edge getting in & out of the car. Overall, everyone was very nice and apologetic and I will return to Suburban Chevrolet. But this particular experience was frustrating. More

The salesman and dealership always focused on the customer needs, case in point: The variable hours to make an appointment in their servise department Financing options were up front with recommend customer needs, case in point: The variable hours to make an appointment in their servise department Financing options were up front with recommendations to the best option for the customer based on your credit score, avialable Supplier incentives, down payment and or trade in. Also they are willing to find the car and options that you want even if it is not at the dealership. More

I continue to bring my vehicle in and the problems still exist. I brought my Tahoe in numberous times to have the Rear Defrost Tab re-stuck back on window...it continues to fall off, even though we do not exist. I brought my Tahoe in numberous times to have the Rear Defrost Tab re-stuck back on window...it continues to fall off, even though we do not even use the back window hatch. I recently brought in my Tahoe to have tires rotated. Dealer did not reset tire pressure monitor system, had to come back. After it was reset, upon my drive home, the Park Assist feature did not work and I've been told it's a short. I fully believe this short was a result of the work done due to the tire rotation. Kelley was a courteous service manager to deal with and has offered somewhat of a resolution to my park assist error, but I am still not fully satisfied with the level of service I am receiving. More