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Suburban Chevrolet

Eden Prairie, MN

4.6
2,545 Reviews

12475 Plaza Drive

Eden Prairie, MN

55344

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Showing 2,545 reviews

June 15, 2019

Great day We had a good experience with Jack. I would recommend him. It was a good experience with buying my 2nd daughters first car. Thank you, she was prett More

by Kari
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Yanisch
June 14, 2019

Best Service Department I’ve purchased 3 vehicles from Suburban Chev. I have always had nothing but a great experience when I brought my vehicles in for service. From the ser More

by MinnGolfNut
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
MIKE STANSBERRY, Kirk Fox, John Peifer, Reid Willemsen, Matt Hayes, Curtis Folstad, Tim Chvala
June 13, 2019

No pressure purchase Jose helped us purchase a used vehicle without a lot of hard pressure sales. We felt he was knowledgeable about the vehicle and was honest and trustwo More

by Bank 2019
Recommend Dealer
Yes
Employees Worked With
Jose Tamayo, Curtis Folstad, Steve Beech
June 12, 2019

Great all around! I decided to purchase a used Corvette, and Ben, the performance specialist, was very knowledgeable. I lived far enough away that I decided to fly in, More

by Gary
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Kirk Fox, Ben Cutts, Steve Beech
June 12, 2019

Extremely Pleased I have been working with Jeremy in the service department for over a year. I have always received amazing customer service. Jeremy is always amazing More

by jboeckermann
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Anderson
June 12, 2019

Excelente service ,got done before the promised time ,thank. Jobe was completed before the promised time ,I m visiting from California and always have the service done at the Suburban GM dealer service departmen More

by SATSAL49
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Chvala
June 10, 2019

In and out Service completed as advertised every time. Makes it easy to plan/ set up service. I can’t think of any other place I would bring my car for service. More

by Ricardo Cabesa
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jeremy Anderson
June 10, 2019

Not sure about some of the work needed I was told that a transfer case fluid change should be done at 30k but Chevrolet guidelines call for it at 72k. Plus I was asked to add a fuel inject More

by jsa1210
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Cannot remember
Jun 11, 2019 -

Suburban Chevrolet responded

I'd like to introduce myself. My name is Reed Willemsen and I am the Customer Experience Representative at Suburban Chevrolet. I'm writing to you in response to the comments and responses you recently shared on the Customer Satisfaction Survey regarding your experience at Suburban Chevrolet. I would like the opportunity to personally discuss your concerns to help resolve any outstanding issues. We are committed to delivering an outstanding customer experience, and our full understanding of your feedback is crucial to ensuring that we do just that. Is there a preferred time that you would be able to discuss your experience? I would be happy to call at a time that is convenient for you. I look forward to speaking with you and hearing about how we can best provide you with the highest level of customer service. Sincerely, Reed Willemsen Suburban Chevrolet (952) 944-2438 rwillemsen@suburbanchev.com

June 08, 2019

Bug shield installation Service was timely...... no waiting. The product was good quality, and the installation was done well. Service staff was good to work with and frie More

by DARNMG
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Curtis Folstad
June 07, 2019

Not the best I feel I was sold some services I did not need, seems it is recommended however if you look it up on line it states you only need it if you drive in s More

by MRKELLEN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Chvala
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