Suburban Chevrolet

Mixed bag My experience with Billy was generally good- he respected my interests and quickly found the vehicle I wanted. However there were some hiccups- we end My experience with Billy was generally good- he respected my interests and quickly found the vehicle I wanted. However there were some hiccups- we ended our first meeting with a general agreement that six month detailing would be included and then by the next time we connected they had walked back that promise. That felt slimy. They resolved it after I noted we would go elsewhere but it wasn’t a good way to wrap up a deal. That appears to not have been Billy’s fault though and instead appeared to reside in his managers level of decision making. After we bought the car there were a few issues with the cleanliness of the car- when we left the lot we had the mud flaps removed and someone forgot to remove the glue from them, so we waited for that to be resolved. The waiting was not an issue but it should have been part of the check on the vehicle to consider it “ready”. Finally after purchase we received multiple texts and calls to fill out this form. The hounding was too frequent and persistent. One person said “any thing less than a 5 is considered failing” — that was a horrible message to hear. First it convinced me that the specific person who called should get a negative review, but also that sending a message that only 5s are expected sounds coercive and suggests you do not support growth in your employees, which is untenable. No one is perfect and each employee should be able to view their reviews as oportunities for growth. I suggest you read “growth mindset” by carol dweck. More

Very helpful I worked with Ben Cutts and Mark Thompson and found the overall process to be great. The vehicle was ready for me when I arrived and all of the featur I worked with Ben Cutts and Mark Thompson and found the overall process to be great. The vehicle was ready for me when I arrived and all of the features were explained. More

Fast and easy They are super friendly and work with me to make buying a vehicle a painless experience. It was face and easy. I live 2 hours away and was in a rush a They are super friendly and work with me to make buying a vehicle a painless experience. It was face and easy. I live 2 hours away and was in a rush and my sale person billy was really helpful More

Great Service Harley was great to work with. They were ready for us when we arrived to pick up our new Tahoe. Simplified the process. Thank you Harley was great to work with. They were ready for us when we arrived to pick up our new Tahoe. Simplified the process. Thank you More

They always treat you right! It was an enjoyable purchase experience working with Jeff Anderson! Professional all the way! Mark in finance gets you the best rates on loans and Ki It was an enjoyable purchase experience working with Jeff Anderson! Professional all the way! Mark in finance gets you the best rates on loans and Kirk worked out a deal I was happy with! More

Flexibility Appreciated I had a minor issue recently when a check engine light came on, and called Jeremy. The shop was completely full, but he managed to get my wife in and I had a minor issue recently when a check engine light came on, and called Jeremy. The shop was completely full, but he managed to get my wife in and out with my vehicle in short order, after quickly diagnosing the problem. I have always had great experience with Jeremy and his no-nonsense, execute-quickly approach. As a business professional with a challenging schedule, Jeremy's attention to efficient customer service is much appreciated. Chris Anderson More

Annual maintenance. Melissa was very knowledgeable and helpful to plan maintenance schedules for my Corvette. Made the checkin process smooth. Friendly greeting. Very pr Melissa was very knowledgeable and helpful to plan maintenance schedules for my Corvette. Made the checkin process smooth. Friendly greeting. Very professional. Called when completed. Back next year. Thanks Melissa. More

Fast & thorough Dropped car off early and they got to it quickly, doing all the work needed. They even washed it for me. Just with they would remove floor paper and s Dropped car off early and they got to it quickly, doing all the work needed. They even washed it for me. Just with they would remove floor paper and service sign before turning car back over to me. But that’s really minor. More

Very pleasant. Got everything finalized in one afternoon. Good experience. Enjoyed the salesman. Came back to Suburban since we purchased previous auto at Suburban. Would recommend to family or friend. Co Good experience. Enjoyed the salesman. Came back to Suburban since we purchased previous auto at Suburban. Would recommend to family or friend. Convenient location. So far very happy with car purchased. More

poor service The service was poor. They did not fix what I requested and they charged me too much for the work. The hourly charge is a joke. The service was poor. They did not fix what I requested and they charged me too much for the work. The hourly charge is a joke. More