Suburban Chevrolet - Service Center

Overall, I had a good experience with my car repair. The people I dealt with kept me well informed of repairs necessary, completed the work in a timely manner, recommended necessary but not unnecessary repa people I dealt with kept me well informed of repairs necessary, completed the work in a timely manner, recommended necessary but not unnecessary repairs and appeared to try hard with the extended warranty people (unfortunately in vain). Stephen did a good job interacting with me. My only regret is that I was not able to thank him personally for his hard work when I went to pick up my vehicle. Sincerely, Kelly Boss More

Service advisor provided options so that items needing repair first were addressed. His advice allowed me to stay within my budget and address the issues needed. I can address the next items at a later repair first were addressed. His advice allowed me to stay within my budget and address the issues needed. I can address the next items at a later date. I will definitely be back for the follow up work. More

My service advisor was Tim. Tim and Lance both went out of their way to help me and I really appreciated it. Tim commmunicated very well and explained the issues with my truck clearly. I felt my business of their way to help me and I really appreciated it. Tim commmunicated very well and explained the issues with my truck clearly. I felt my business was important to Suburban and I was a valued customer. I look forward to working with Suburban Chev. in the future. -Steve More

Pat in the Body Shop is what Customer Service is all about. I had some warranty work that was required and Pat was more than willing to get me scheduled right away for the work. I was promised one hour about. I had some warranty work that was required and Pat was more than willing to get me scheduled right away for the work. I was promised one hour of work and it was done on time. Suburban Chevrolet has always been a great dealership to work with from the purchase to service. More

I really think the repair should have been covered by 100k drivetrain warranty. Lance , service manager did take GM's line that it was 'impact damage or excessive use' that caused the failure. The facts 100k drivetrain warranty. Lance , service manager did take GM's line that it was 'impact damage or excessive use' that caused the failure. The facts were that the front differential had been in for warranty work 6 weeks eailier, and there was NO evidence of impact damage (slid plate and surrounding areas free of as much as a scratch) This is a HD $52,000 truck that is meant to be used as intended...in other words WORK, in my case plowing snow in the winter. I have bought 6 new CHEVY Trucks since 1999. I have been plowing snow for 10 years. This is the most expensive and most 'heavy duty' package I was able to purchase.To have two issues (these two COULD be related). The last time I had an issue with GM directly was in 2008 just before i BOUGHT this truck. Look in you records: I spent $900 at Lupient Chev to have 'repeat service issues evaluated by GM customer service' They came up with a list of things with resolutions that would cost something like $3000 to fix, all of which I would have to pay for except some sort of $500 'gift from GM, So net I would have spent $3400. I then took the truck to Grossman Chev, they looked at it for trade, and the main problem I had complained about for 4 years was simply a front axle that would cost $1300 to repair. Of course I had already spent the $900 on the WRONG diagnosis and Thank the Good LORD I did not have that done as that would NOT have resolved the problem....HELLO ANY ONE LISTENING!!!!! So like a good CHEVY enthusiast, I traded that truck (VERY fair deal from Grossman...they are now gone)and got this one....do you see me POINT???????? The two 'good' ratings have to do with the fact as a whole, that it was not 100% warranty. That is a GM issue, not dealership. More

Excellent customer service! Delivered above and beyond the required level of communication and attention I expected. I would strongly recommend Suburban Chevrolet and GM to anyone. Thank You for standin the required level of communication and attention I expected. I would strongly recommend Suburban Chevrolet and GM to anyone. Thank You for standing behind your product. This is my fourth and certainly not last Suburban. When might we see the new diesel in the half-ton? Sincerely, Scott Bowles More

Was able to get the vehicle in for service quickly. I was kept well informed of the status of the work. The vehicle was ready for pickup when they said it would be completed and the vehicle was also washed. kept well informed of the status of the work. The vehicle was ready for pickup when they said it would be completed and the vehicle was also washed. Even though I did not need a loaner vehicle, it was offered to me. More

always very polite and friendly. Will always bring by car their. Asked about another car I own Not a Chevy, but it will be a classic next year. That needs some work but service told me to take it to the car their. Asked about another car I own Not a Chevy, but it will be a classic next year. That needs some work but service told me to take it to the dealer that made the car. which shocked me, but maybe it's because of the car type. Not sure would like to keep all my cars at the same dealer. More

We went to the Ford Dealer's (metro) just down the road. We found out they don't have a body shop. They sent us over to you guy's.We had some work done on our truck. We came back & picked up the truck when We found out they don't have a body shop. They sent us over to you guy's.We had some work done on our truck. We came back & picked up the truck when they called us. When we got it home I said to my husband, I thought they were suppost to fix the running light. They replaced the bulb but not the lens which is cracked & skuffed. They said it wasn't on the list to be fixed. My husband called the Insurance Company & she said she didn't know why it wasn't fixed, all they had to do was call & they would have given them the o.k & sent them another check. More

These guys are the WORST. I bought a $45,000 Suburban from them and every time I had a problem I had to wait FOREVER for them to fix it. They also didn't know their own warranty policy. On one occassion from them and every time I had a problem I had to wait FOREVER for them to fix it. They also didn't know their own warranty policy. On one occassion I had to go up to the sales department and borrow a manual (mine was in the vehicle) to PROVE to them that my serivce should be under warranty. Unbelieveable??!!!<br><br>In fairness to them, they did EVENTUALLY get the problem resolved but the whol experience was so FRUSTRATING that I suggest you STAY AWAY!!! I got rid of that truck and will NEVER do business with them again. More