Suburban Chevrolet - Service Center

repair appointment The service personnel were great. I do have an issue with the parts department. I ordered a part, the parts representative told me he would contact me The service personnel were great. I do have an issue with the parts department. I ordered a part, the parts representative told me he would contact me when the part would be in. I never received a call. I had to call and found out my part had been in for three days, at which point I arranged for service to install said part. More

Great customer service Great service experience with service consultant Tim Chvala from beginning to end. They provided service status updates and promptly called when vehi Great service experience with service consultant Tim Chvala from beginning to end. They provided service status updates and promptly called when vehicle service was complete. More

Oil change Have always brought my truck to Suburban. They are always friendly and get everything done in a timely matter. I had a couple of concerns with my truc Have always brought my truck to Suburban. They are always friendly and get everything done in a timely matter. I had a couple of concerns with my truck which they checked and were thourogh in explaining what they found. More

Great!! Bought a used 2011 Chevrolet Silverado and drove it for a couple months just before the first oil change the engine light came on, of course I didn’t Bought a used 2011 Chevrolet Silverado and drove it for a couple months just before the first oil change the engine light came on, of course I didn’t buy the extra warranty that the dealer offered. I brought it back to the dealer and was kinda upset and frustrated at the fact the truck had an issues. Right away the service advisor put me at ease and said that they will look to see what the issue is and since I only put a few hundred miles on it since I bought it they said they will take care of the issue Thanks so much! Made my week! More

"Outstanding Customer Experience" My experience was perfect from the first call to picking my car up at the dealership for repair. In fact, I will buy another vehicle from Suburban Ch My experience was perfect from the first call to picking my car up at the dealership for repair. In fact, I will buy another vehicle from Suburban Chevy because of their professional, friendly and timely work. Mr. Chvala was the most professional service manager I have worked with in the auto industry, which as some bad folks. This guy is a keeper! More

bad customer service. left truck overnight for service next day, left cell number to call me at work so I could pick it up after work. I called three times during the day t left truck overnight for service next day, left cell number to call me at work so I could pick it up after work. I called three times during the day to get confirmation of work was complete, no one called me back. I talked to a service guy, the third time, said he would have somebody call me, never did. went to pick it up not knowing if it was even ready. got there no customers or cars in sight, all employees standing around. the guy has the xxxxx to say I was just going to call you, we were busy. xx. More

Great Service Thank you for the great service. We arrived early and they were able to help us right away. We would recommend the service to friends and family. Thank you for the great service. We arrived early and they were able to help us right away. We would recommend the service to friends and family. More

Suburban check service Oil change and tire rotate. Everyone in service department polite, friendly, and helpful. Always 1st class service there. Would recommend to anyone. Oil change and tire rotate. Everyone in service department polite, friendly, and helpful. Always 1st class service there. Would recommend to anyone. I will be back More

Won’t go back Gave budget for fixes and they went over by 20%. Took a day longer than quoted. Initial invoice charge $110 for an oil change as part of service packa Gave budget for fixes and they went over by 20%. Took a day longer than quoted. Initial invoice charge $110 for an oil change as part of service package..they did willingly fix it. “million dollars to fix it” not very funny. Rear light still blinking and was not fixed... More

Excellent They were very pleasant. There were so many nice people there. Tim C was our man. They did a good job!! My car was even done earlier than planned! They were very pleasant. There were so many nice people there. Tim C was our man. They did a good job!! My car was even done earlier than planned! More