Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

Gary seems like a nice guy, but did not hold up to his pricing he quoted online. Went to dealership on Thursday night and made arrangements to pick up vehicle on Friday. Was called Friday morning that t pricing he quoted online. Went to dealership on Thursday night and made arrangements to pick up vehicle on Friday. Was called Friday morning that they made mistake was going to cost $15/mo more, I ok'd, then on Friday afternoon got another call that that vehicle was sold and there were no vehicles available???? Really? Did not buy from this dealership. More

My registration paperwork was never filed and now nearly 6 months after I have purchased my vehicle, I still can not obtain a tag. The dealership refuses to help me! I have filed a complaint against them wi 6 months after I have purchased my vehicle, I still can not obtain a tag. The dealership refuses to help me! I have filed a complaint against them with the BBB as a result of this. I can not drive an unregistered vehicle for fear of my vehicle being impounded! If I could return it, I would. I am making payments on a vehicle that I can not legally drive! More

was an over all great experience, got the Jeep I wanted. Gary was wonderful, excellent and thoughtful customer service. I will definitely go back to this dealer and Gary again when in the market for anothe Gary was wonderful, excellent and thoughtful customer service. I will definitely go back to this dealer and Gary again when in the market for another vehicle. More

Gary Hart was awesome, he helped me pick out a jeep liberty. I was originally there to get a compass or patriot but he got me a great deal on liberty and I could not refuse, the more expensive liberty liberty. I was originally there to get a compass or patriot but he got me a great deal on liberty and I could not refuse, the more expensive liberty turned out to be around the same price as the compass/patriot after getting employee pricing and a rebate. I was more than pleased to get a liberty that I thought was out of my price range. The next week when I stopped by to fill out paper work they washed and cleaned my Jeep! More

Wonderful experience from everyone! Rome was able to give me a great interest rate, then called the bank and got an even better one! Mind blown! Vince was great to communicate with through email, and give me a great interest rate, then called the bank and got an even better one! Mind blown! Vince was great to communicate with through email, and put me in touch with my main salesperson, Josh. Josh was wonderful, very upfront without a hard push at all. Truly a great team, and a great experience! I have told all my friends how great this dealer is!!! More

Great experience; best process for buying a car ever! I checked prices with 3 dealers on the internet. Suburban immediately emailed and called me. The internet specialist connected me right away with my checked prices with 3 dealers on the internet. Suburban immediately emailed and called me. The internet specialist connected me right away with my sales person, Josh Cooley. Josh was prompt and on point. He located the car I wanted, worked with me on the price and made the whole process very easy. Ramiro Moreno in the finance department worked with me and got me the best financing possible. I ended up with a significantly lower rate than what the other dealer quoted me. Overall great experience, and I LOVE MY CAR!!! More

I worked with salesman Gary Hart when I bought my new Jeep. I needed to shop online due to extensive travel for work so I was not the easiest customer to contact. Gary was patient and worked very hard Jeep. I needed to shop online due to extensive travel for work so I was not the easiest customer to contact. Gary was patient and worked very hard to get the vehicle I wanted and it was a very specifically equipped vehicle. He made it work during a very hectic time for me and he worked with me for the best deal so it made it worth my time to drive 2.5hrs from home to buy at Suburban. When I went to pick up the vehicle there was a major sales event going on and the dealership was very busy but that did not stop them from treating us like we were their #1 priority. The whole staff and the facility was top notch. Besides Gary I have to give special mention to Stephanie who finalized the paperwork for me. She made the paperwork, license transfer, etc as smooth as silk and it was very busy. She was awesome (and I generally hate the paperwork when buying a new car). Also, my father went with me to pick up my car and everyone treated him so well that we expect him to get his next car at Suburban too. They really won him over. This was a great car buying experience. More

Richard was very helpful with our purchase. "Curly" took our info and we told him what we needed and what we could afford. He told us ok and 24 hours later we were driving off in our new car wi "Curly" took our info and we told him what we needed and what we could afford. He told us ok and 24 hours later we were driving off in our new car with the terms I wanted. I would recommend Curly to anyone who is looking for a good deal. More

My experience was great. Friendly staff and great price. I got a great deal in my trade in. I went in to purchase a used car and ended up getting a brand new Jeep. I'm happy with both my purchase and trade I got a great deal in my trade in. I went in to purchase a used car and ended up getting a brand new Jeep. I'm happy with both my purchase and trade in nas well as the service. More

Ashley was exceptionally helpful and patient. I appreciated her friendliness and desire to make sure that I was ultimately happy. She wasn't pushy or stereotypically "smarmy" - rather, I found her appreciated her friendliness and desire to make sure that I was ultimately happy. She wasn't pushy or stereotypically "smarmy" - rather, I found her authenticity refreshing! Additionally, I enjoyed her attitude and sense of humor. Never anticipated laughing so much during the process! Love my new car and you can bet I will be back near the end of my lease. Thanks for making a positive difference in my car buying experience! More