"Tina was helpful the entire process. It was quick and..."
Tina was helpful the entire process. It was quick and painless. She was also very good about communicating each step. Overall it was a great experience.
"Everyone at Suburban is friendly and helpful. They have a..."
Everyone at Suburban is friendly and helpful. They have a great stock of new and used vehicles, and offer the best service and price around.
Melanie Mirabito is a pleasure to do business with. She is very friendly and knowledgeable, and gave us all the time we needed to test drive different trucks and make our decision.
Nick Heise was amazing with his determination to find the best finance rate for our purchase. He too is friendly and knowledgeable, and fully explained the process step by step.
I highly recommend this dealership!
"STOP… RUN AWAY IF YOU ARE LOOKING FOR A FULL SERVICE..."
STOP… RUN AWAY IF YOU ARE LOOKING FOR A FULL SERVICE EXPERINCE!!!!!!
I wish to provide only fair/balanced information for reviewers to consider. Background we have purchased three new vehicles from the c in the last 18 months. Before I outline this organization's weaknesses, I wish to point out that our experience with this location's sales division has been very positive (especially w/ John, the Sales Manager).
Unfortunately, the pleasantries stop shortly after the sale. Suburban Chrysler Dodge Jeep Ram of Ann Arbor service center may best be described by using the definition of horrible, terrible, awful, appalling, hideous, grim, ghastly, shocking, revolting, repulsive, horrid, and horrendous. The disappointment is not limited to the only service department. Recently I engaged the parts department regarding a recall/service bulletin issue, which required parts to be ordered to correct the known problem. The interaction was terrible; I had to bring their management, who reviewed the phone call recording, which they (not me) described a "brutal."
So, in short, if you are looking for a great place to buy a car but never have it serviced here, this is your place.
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