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Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

Ann Arbor, MI

4.6
817 Lifetime Reviews Review Dealership
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chrysler Dodge Jeep Ram of Ann Arbor. Professional, certified sales staff - Chrysler Dodge Jeep Ram has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers. Largest Chrysler Dodge Jeep Ram dealer in the area - Suburban Chrysler Dodge Jeep Ram of Ann Arbor is the Chrysler Dodge Jeep Ram sales volume leader in the area and we think our focus on customer satisfaction is the primary reason. Easily accessed location - Located at 3900 Jackson Rd.., we make it very easy to get to our facility. Accessing our location from US-23 or I-94 makes for an easy commute to our dealership. Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed. Family-owned business - The Fischer family has owned car dealerships since the 1950's and Suburban Chrysler Jeep is proud to be part of the Suburban Collection dealership group, all striving to maintain the same levels of superior customer satisfaction and service. This customer service perspective has allowed the Suburban Collection to grow to one of the largest dealer groups in the nation. Over 1,700* used cars in stock - Being part of the Suburban Collection of dealers, our metro Detroit based dealership has plenty of used cars on-site and access to over 1,700 other vehicles in the metro Detroit area. Experienced service department - Our technicians have been trained to work specifically on Chrysler Jeep vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection with ev

3900 Jackson Rd

Ann Arbor, MI

48103

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Top Reviewed Employees

Brittney Benschoter at Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

Brittney Benschoter

Finance Manager
5.0
Tina Fong at Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

Tina Fong

Sales & Leasing Consultant
5.0
Ryan Enderes at Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

Ryan Enderes

Product Specialist
5.0
Andrew Allen at Suburban Chrysler Dodge Jeep RAM FIAT of Ann Arbor

Andrew Allen

Service Advisor
5.0

Latest Reviews

November 26, 2020

"Tina was helpful the entire process. It was quick and..."

- Tomorrowbay

Tina was helpful the entire process. It was quick and painless. She was also very good about communicating each step. Overall it was a great experience.

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Employees Worked With

November 08, 2020

"Everyone at Suburban is friendly and helpful. They have a..."

- hallahanjohnr

Everyone at Suburban is friendly and helpful. They have a great stock of new and used vehicles, and offer the best service and price around. Melanie Mirabito is a pleasure to do business with. She is very friendly and knowledgeable, and gave us all the time we needed to test drive different trucks and make our decision. Nick Heise was amazing with his determination to find the best finance rate for our purchase. He too is friendly and knowledgeable, and fully explained the process step by step. I highly recommend this dealership!

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Employees Worked With

November 05, 2020

"STOP… RUN AWAY IF YOU ARE LOOKING FOR A FULL SERVICE..."

- tbegres

STOP… RUN AWAY IF YOU ARE LOOKING FOR A FULL SERVICE EXPERINCE!!!!!! I wish to provide only fair/balanced information for reviewers to consider. Background we have purchased three new vehicles from the c in the last 18 months. Before I outline this organization's weaknesses, I wish to point out that our experience with this location's sales division has been very positive (especially w/ John, the Sales Manager). Unfortunately, the pleasantries stop shortly after the sale. Suburban Chrysler Dodge Jeep Ram of Ann Arbor service center may best be described by using the definition of horrible, terrible, awful, appalling, hideous, grim, ghastly, shocking, revolting, repulsive, horrid, and horrendous. The disappointment is not limited to the only service department. Recently I engaged the parts department regarding a recall/service bulletin issue, which required parts to be ordered to correct the known problem. The interaction was terrible; I had to bring their management, who reviewed the phone call recording, which they (not me) described a "brutal." So, in short, if you are looking for a great place to buy a car but never have it serviced here, this is your place.

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Employees Worked With

Nick-Service

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Photos & Amenities

  • Customer Lounge Area
  • Cable TV
  • Authorized Accessories Store
  • Authorized Parts Store
  • After Hours Drop-Off
  • Express Service
  • Children's Play Room
  • Drive-In Service
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Shuttle Service
  • Vending Machines