Back

Suburban Chrysler Dodge Jeep Ram Of Garden City

Garden City, MI

not yet
rated
649 Reviews

32850 Ford Rd

Garden City, MI

48135

Directions

By Type

Showing 39 service reviews

August 03, 2025

The incompetence of this dealership is monumental. Stay away from service and sale is as dishonest as it gets. More

by larry1472
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
All of them
Sep 03, 2025 -

Suburban Chrysler Dodge Jeep Ram Of Garden City responded

Thank you for your review. We strive for transparency and honesty, so this feedback is troubling. We'd like to address this situation directly and hope to earn your trust back. Please reach out at your convenience. Thank you, Pat Klein - General Manager - pklein@suburbancollection.com

July 03, 2024

Crappy Customer Service! !!! Bought a Chrysler 300 (through someone else) and after a month, the radio started rebooting constantly. Took it into the shop while it was stil More

by mrchrstn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure. No one had name tags.
Aug 02, 2024 -

Suburban Chrysler Dodge Jeep Ram Of Garden City responded

Thank you for taking the time to leave us a review. It's disheartening to learn about your experience and we'd like the opportunity to make this right. Please reach out to me at your convenience, I look forward to speaking with you! Thank you, Vincent Davis - Service Manager - vincentdavis@lithia.com

August 03, 2023

Service = SUCKS! Twice now I TRUSTED them with my personal property Challenger. They will only see my vehicle, as I pass by. 🤦🏼‍♂️ After the fact, they attempted to More

by Disgruntle
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Blank
Aug 07, 2023 -

Suburban Chrysler Dodge Jeep Ram Of Garden City responded

Hi, we regret to hear that you are displeased with your recent experience with us. If you are willing to give us another chance, please reach out to us at (734) 421-5700 to speak to our manager directly.

Aug 12, 2023 -

Disgruntle responded

I did speak to the manager directly at the timeS of service! It's been the same both times, I have had service performed. Y'all don't care for the personal property of the owners of the vehicles! We spend TENS of THOUSANDS of hard earned money for these vehicles, and you don't care for them, 'like I would expect you to do as YOUR OWN! Step up the finer points of your responsibility for your customers property!

February 09, 2023

If I could give this dealer's service department a zero I would I was ripped off there 3 times till I learned my lesson also at least 5 people I know have ripped off by this service department DO NOT TAKE YO More

by Do not use this dealers service dept
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
I will not list names
Feb 12, 2023 -

Suburban Chrysler Dodge Jeep Ram Of Garden City responded

Hi, we're disappointed to hear of the negative experience you had at our location. We'd like the opportunity to discuss this with you. Please reach out to us at (734) 421-5700 at your earliest convenience to discuss how we can turn your experience into a positive one.

May 02, 2022

Thanks Dan McDonald really appreciate you help you make it really easy for me to get the car loan thank you for your help👍 More

by Millerrd3265
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jason Shook, Dan MacDonald
May 04, 2022 -

Suburban Chrysler Dodge Jeep Ram Of Garden City responded

Thanks again for taking the time to leave us this information about your recent visit. Take care!

February 18, 2022

I am completely satisfied with my service and the treatment at this location. Joe in service is amazing and professional. He really took care of me and went above and beyond. They are so trustworthy More

by Jana boone
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nick Engels, Paul Mark, Joe Villeneuve, Dan MacDonald, Phil Miskulin
Feb 22, 2022 -

Suburban Chrysler Dodge Jeep Ram Of Garden City responded

Hi Jana! We're so happy we were able to help you out!

November 23, 2021

Phil was awesome! Brought my Durango in for an oil change on a Saturday and it was a great experience. Phil got me in and out, was super nice and I'll definitely come back for future service and maintenance More

by Steph
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Phil Miskulin
Dec 03, 2021 -

Suburban Chrysler Dodge Jeep Ram Of Garden City responded

Steph, thank you for your kind review. We take pride in our staff members, like Phil, who always take care of their customers. We appreciate you feedback!

August 08, 2021

Waiting 1 month for 70 refund from service dept going monday to get refund in person More

by Bob Coleman
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Steve Parks, Brad Bondy
Aug 24, 2021 -

Suburban Chrysler Dodge Jeep Ram Of Garden City responded

Hi Bob, we regret to hear that you are displeased with your recent experience with us.

Aug 24, 2021 -

Bob Coleman responded

When i went on the Monday to get a check They made check out to wrong name Had to wait for them to bring to me that afternoon has been a joke And will not go back

April 21, 2021

This was the biggest joke getting my jeep serviced here. But never ever again. Never fixed the first time brought it back still not fixed. More

by Challenger2018
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Veronica Farmer
November 26, 2020

Friendly and yet professional, very enthusiastic and sincere. I’ve been to other Dodge service departments and Steve and his crew tops them all. Thanks Steve! More

by larryl
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Steve Parks, Joe Kinast
1
...