Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Lack of Service after the Sale We purchased a Jeep Wrangler in December of 2012. The purchase is not the issue. It is the lack of support after the sale. At 12,000 miles the brak We purchased a Jeep Wrangler in December of 2012. The purchase is not the issue. It is the lack of support after the sale. At 12,000 miles the brakes started to make a noise and pulsate. My husband shared the issue when he went to the dealership for an oil change in July. The service representative said that 12 months had passed so the warranty was no good and there would be a diagnostic fee. They refused to do anything and told us it was our fault for not putting the vehicle in a garage. A $32,000 Jeep with brake issues at 12,000 when the commercials boast of its durability because it was exposed to the elements? We had it repaired elsewhere. The mechanic had NEVER seen a vehicle needing rear brakes before replacing the front brakes 1-2 times. We sent pictures. The dealership's initial response was that they could do nothing without the faulty brakes on the vehicle. Yet they were the ones who refused to look at them upon our initial request. After coming to this site, we received an email from the service manager, Shawn Leline, who forwarded our pictures and repair receipt to the corporation. Since our warranty was expired they required customer participation in the repair so we are expecting a check for most of the repair in 10-14 days. Funny how the service came following the review. Customers should not have to go to these lengths to get a response. We are grateful for the final outcome but disappointed in the path we had to take to get there. More

Return lease customer of Chrysler Town and Country (Van) Overall it was a good experience leasing our van from Suburban Chrysler in Farmington Hills. Terri Young did a good job with the process and help to Overall it was a good experience leasing our van from Suburban Chrysler in Farmington Hills. Terri Young did a good job with the process and help to get us in and out in as little time as possible. More

Awesome Great experience. Quick and friendly service. Very informative and helpful. Diana Marshall is the best sales rep and should be your go-to rep no matte Great experience. Quick and friendly service. Very informative and helpful. Diana Marshall is the best sales rep and should be your go-to rep no matter what brand you're interested in. More

Satisfied Customer This is the dealership of choice for my wife and I. What was most appreciated was Bob's (Bob Lueckenoff') presenting several options for payment lengt This is the dealership of choice for my wife and I. What was most appreciated was Bob's (Bob Lueckenoff') presenting several options for payment lengths, amounts, mileage etc. so we could make an informed decision. Even gave us lease vs. buy information. We really appreciated the extra effort to make sure we knew what was best for us. Thanks! More

Very great nick helped me with All my needs Very fast and my car salesman nick helped me with all my car needs. I know if anything goes wrong with my car i will be able to bring it back in with Very fast and my car salesman nick helped me with all my car needs. I know if anything goes wrong with my car i will be able to bring it back in with no worries. i love it there! More

dependable and trustworthy I have bought many cars from Suburban Chrysler because of the friendly, dependable and trustworthy service of their sales person Diane Marshall. Also I have bought many cars from Suburban Chrysler because of the friendly, dependable and trustworthy service of their sales person Diane Marshall. Also, the willingness to work with your needs in mind. More

Great employees are easy to talk to they under stand your needs it is the second vehicle i brought from Diane Marshall I would give her a 10 employees are easy to talk to they under stand your needs it is the second vehicle i brought from Diane Marshall I would give her a 10 More

Great Sales Experience We just leased a 2015 Chrysler 300 limited AWD, from Suburban Chrysler in Farmington, MI. Our sales person, Bryan Galczynski, could not have been bet We just leased a 2015 Chrysler 300 limited AWD, from Suburban Chrysler in Farmington, MI. Our sales person, Bryan Galczynski, could not have been better. We have leased cars for many yrs. I have to say, Bryan was very efficient, got us thru the process quickly and all done with a great price. We are very pleased and we would recommend him and the dealership. More

Excellent service!!!! Terri young takes full care of your buying needs. The only reason I buy cars with Suburban Chrysler is because of her. She just doesn't try to sale yo Terri young takes full care of your buying needs. The only reason I buy cars with Suburban Chrysler is because of her. She just doesn't try to sale you a care . She cares for your well being. Also It was the first time dealing with Kevin Maples. He did a excellent job with financing and answering all my questions. More

An Excellent Experience Brad Marshall got us the deal we needed all while giving exceptional customer service. Brad walked us through the entire process of turning in our ol Brad Marshall got us the deal we needed all while giving exceptional customer service. Brad walked us through the entire process of turning in our old lease and getting us into the vehicle we wanted for a great price. He was very quick to return any phone calls/emails and was honest and straightforward with us. It was an overall great experience. Teddy Salazar walked us through the financing of our new lease and answered every single question we had. He was thorough and explained everything so I actually understood the paperwork. Overall an excellent experience! More