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Suburban Chrysler Dodge Jeep Ram of Farmington Hills

4.6

987 Lifetime Reviews

38123 W 10 Mile Rd, Farmington Hills, Michigan 48335
Call (248) 476-7900

Top Reviewed Employees

Roger Bacon, Jr. at Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Roger Bacon, Jr.

Sales Consultant
5.0
Kory Johnson at Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Kory Johnson

Sales Consultant
5.0
Bryan Galczynski at Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Bryan Galczynski

Sales Consultant
5.0
Scott Shawbitz at Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Scott Shawbitz

Sales
5.0

Latest Reviews

September 30, 2019

"Last month I purchase a 2015 challenger RT with a manual..."

- John

Last month I purchase a 2015 challenger RT with a manual transmission. A week and a half after having the car it wouldn't go into gear so I took it to a local dealer by my work in Toledo. After waiting 2 1/2 weeks the dealer was able to get the car in and determine the clutch was bad. The dealer, Grogan's town, informed me that an aftermarket harness had been installed to trick the computer into thinking the Skip Drive had activated and that that was the cause of damage to the clutch. I contacted suburban and ask them if they could help me with this issue. After speaking with the used car sales manager Doug I was asked to have the car towed to their dealership so they could look at it snd they agreed to pay the $400 fee that the other dealer was charging for the work they had done. Later that day used car sales manager Doug called me and informed me that after reviewing the information that Grogan town had sent them they would not be willing to replace the clutch. He claimed that I have no way of proving I did not burn out the clutch in the time that I had it and he also stated that Grogan town is possibly lying to me about the cause of the damage to try and make money on the repair. So now I've had a car for a month. I've made a payment on it and I've only driven for approximately 1000 miles and suburban is unwilling to back a product that they sold me and had extremely minimal use since the purchase. Update 10/19 over 24 hours have pasted sense I was told John Timmington would be call me to help resolve my issue and nothing. I have left voice mails with both Zack Holmes the Customer Care Manager and Mr. Timmington today and no return call has been made. I’m starting to wonder how Suburban is so large if this is how they treat their customers. Next call is to Chrysler Customer Care. Maybe that will get you attention. Update 10/17 Update- After going back and forth with management I finally had to call Chrysler Cares and file an official complaint. Once my assigned case worker form Chrysler reached out to the dealership they decided to bring my car in, replace the clutch and give me a loaner. It's too bad I had to go as far as calling Chrysler to get this resolved. I will never return to this dealership or any that are owned by the Suburban Collection again.

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Employees Worked With

September 29, 2019

"Jeep Cherokee "

- Charlotte

Roger Bacon was nothing less than helpful and caring throughout the process of getting a new vehicle ! Use suburban of FH and ask for Roger Bacon !! You can't miss him !

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Employees Worked With

September 27, 2019

"Unwilling to back there product "

- John

Last month I purchase a 2015 challenger RT with a manual transmission. A week and a half after having the car it wouldn't go into gear so I took it to a local dealer by my work in Toledo. After waiting 2 1/2 weeks the dealer was able to get the car in and determine the clutch was bad. The dealer, Grogan's town, informed me that an aftermarket harness had been installed to trick the computer into thinking the Skip Drive had activated and that that was the cause of damage to the clutch. I contacted suburban and ask them if they could help me with this issue. After speaking with the used car sales manager Doug I was asked to have the car towed to their dealership so they could look at it snd they agreed to pay the $400 fee that the other dealer was charging for the work they had done. Later that day used car sales manager Doug called me and informed me that after reviewing the information that Grogan town had sent them they would not be willing to replace the clutch. He claimed that I have no way of proving I did not burn out the clutch in the time that I had it and he also stated that Grogan town is possibly lying to me about the cause of the damage to try and make money on the repair. So now I've had a car for a month. I've made a payment on it and I've only driven for approximately 1000 miles and suburban is unwilling to back a product that they sold me and had extremely minimal use since the purchase.

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Employees Worked With

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Photos & Amenities

  • Authorized Parts Store
  • Cable TV
  • Customer Lounge Area
  • Free Coffee
  • Free WiFi
  • Rental Car Service Onsite
  • Television
  • Vending Machines
Suburban Chrysler Dodge Jeep Ram of Farmington Hills, Farmington Hills, MI, 48335