Suburban Chrysler Dodge Jeep Ram of Farmington Hills

Service From This Dealership I purchased a dodge durango in 2016. My experience at this time is when things became to go down hill. I was trading in a 2005 ford 500. I'm going to I purchased a dodge durango in 2016. My experience at this time is when things became to go down hill. I was trading in a 2005 ford 500. I'm going to lie, it had about 200k miles but not a ounce of rust and ran without any problems. The sales guy told me, they were really giving me anything simply because of the amount of miles on the car. He told me the car was in excellent condition but basically, it is was it is. Ok.. so a took the measly $300 (which was a slap in my face), I purchased additional things with the car such as wheel and tire coverage and oil change coverage. At this time I was told by the finance manger, that I would only need one oil change every 8k to 9k miles and this should get me to the end of my purchase. I later found out from a different dealership, THIS WAS A LIE!! I did not go to this dealership for any service. I took my car to a different dealership where they don't lie to make their customers to make a deal! I was making runs one day and decided to stop for a oil change at a different location and was told I was using my last one. I had to call back to almost argue to get what was promise to me. I later learned my oil changes per the manual in the car and the dealership who was servicing my car said my oil changes are every 3500 miles. In July 2018, I was in a car accident and totaled my truck. I purchased GAP insurance with the truck at the time of purchase. I've called the dealership and left messages from both Brad and Teddy at least 6 times. Brad finally called back on October 22nd. Today is November 8th and I still do not have any of the information I requested he Brad said he would send to me by the end of that work week. My insurance company (GAP insurance ) have also called and left several messages since August. If you're looking for someone to LIE and make a quick dollar NOT be of any help to you when you have just spent money with them, GO see these LIERS and people who NEVER follow up ! More

Great experience Loren was so very helpful and got me out of a car I disliked and got me into a car I loved with no hassles and very painless. He worked with me and my Loren was so very helpful and got me out of a car I disliked and got me into a car I loved with no hassles and very painless. He worked with me and my needs and didn’t try to over sell me. I would come back again to this dealership and work with Loren for my next vehicle! More

Painless Used Car Buying Experience Big shout-out to Dennis. This was the simplest, quickest, most stress-free used car buying experience I've had. No high-pressure sales (just the opp Big shout-out to Dennis. This was the simplest, quickest, most stress-free used car buying experience I've had. No high-pressure sales (just the opposite) and whatever issues arose in the purchasing process, Dennis quickly resolved. Thank you, Dennis! More

Roger Bacon is the best there is! Roger Bacon is hands down the best salesman there is! He works hard to find us the best deals there are and really pays attention to all the little de Roger Bacon is hands down the best salesman there is! He works hard to find us the best deals there are and really pays attention to all the little details in finding us the perfect vehicle! Go see Roger, you won’t be sorry! More

2nd Vehicle from Roger Bacon This weekend we purchased purchased our second vehicle from Suburban Chrysler/Dodge. We’ve simply never had anyone make a major purchase easier. Roger This weekend we purchased purchased our second vehicle from Suburban Chrysler/Dodge. We’ve simply never had anyone make a major purchase easier. Roger is a true professional with sincere concern for the people (customers) that he works with. Recommend, recommend, recommend! More

JEEP GRAND CHEROKEE This is the second vehicle I have leased from Suburban with Roger Bacon as my sales person contact. I will and do recommend that anyone I know go see This is the second vehicle I have leased from Suburban with Roger Bacon as my sales person contact. I will and do recommend that anyone I know go see him if the are in the market for a Chrysler product. Roger is professional, knows the product and cars in general and get the job done! He takes care of everything so you can quickly and smoothly enjoy your new car. Roger is a top notch sales person and Suburban is lucky to have him. More

Great experience Roger helped me purchase my first car and helped to make it a great experience! I had previously gone to a different dealership a few days prior and I Roger helped me purchase my first car and helped to make it a great experience! I had previously gone to a different dealership a few days prior and I was not pleased with the sales service I received there. Roger helped to change my car hunting experience and helped to ensure I was getting exactly what I wanted, while also making everything as quick and straightforward as possible! More