Suburban Chrysler Dodge Jeep Ram of Farmington Hills - Service Center

Patty Phillips is the one to deal with I have brought my car into the dealership four times in the 16 months that I have owned it. Unfortunately it suffers from the death wobble. The first I have brought my car into the dealership four times in the 16 months that I have owned it. Unfortunately it suffers from the death wobble. The first two times Patti was my service person she was excellent both times, set me up with the loaner, and I had absolutely no issues. Unfortunately the part that was put in would wear down and I would have to bring it back. The third time I brought it back Patti was not available and I had another service person that really wasn’t listening to what I was saying was my problem. He kept telling me that it was a recall I kept telling him what the problem was and then I figured that was the recall. Because he kept insisting. I picked up my car not only was it not fixed it seemed worse. Brought my car back a few days later once again did not have Patti and dealt with someone who seemed very new to the job so I will not say that he did anything wrong. Fortunately for me Patti took over the situation because by this time I was highly annoyed. She reached out to Chrysler to see if they could have any input on my ongoing issue. I will say this she knows how to defuse the situation she offers excellent customer service And she is a pleasure to work with. I’m giving five stars because of Patti and only because of Patti More

Horrible Rip Off/ Went to Brighton Jeep saved $2200. This location tried to tell me I needed $2700 worth of work. Only cost me $475.00 in Brighton, Mi Instead. False information given to me. When my This location tried to tell me I needed $2700 worth of work. Only cost me $475.00 in Brighton, Mi Instead. False information given to me. When my son called to talk to them to give them another chance that they were incorrect on the parts needed, they did not back down. Gave me estimate and email with incorrect parts needed. More

Zero Customer Service "Too bad for you. Nothing I will do." Horrible customer service. Rude, disrespectful, ignorant and inappropriate is how I would describe my visit tod "Too bad for you. Nothing I will do." Horrible customer service. Rude, disrespectful, ignorant and inappropriate is how I would describe my visit today for a service visit to get my tire fixed.. I was never told about not having a spare tire, so when I got a flat tire today I was shock to find I was stranded. State farm sent out someone to help. They used one of those pumps with the fix a flat in it. It destroyed my tire. When I finally pulled into your service bay I was informed I would have to order a tire and there was nothing they could do to help. I was so upset already I went to speak with a manager. That is when John Timmington began my horrible experience. I was told there is nothing more I can do for you and mostly blown off. When I asked more questions I was ment with disgust that I would even ask him more questions. I refuse to do anymore business with suburban Jeep. I lease one car and bought another. I have 5 children all almost to driving age. I would if been a loyal customer for life. One revolting man ruined my business for you company. More

Pretty good Excellent building, waiting area. Service manager available by text. Quite Painless. Great knowledgeable people on a Promaster van. $ 115.00 for a 20 Excellent building, waiting area. Service manager available by text. Quite Painless. Great knowledgeable people on a Promaster van. $ 115.00 for a 20 min. job to Flash the BCM , to turn on a set of Mopar fog light kit I installed was kind of STIFF, Question: If van was prewired and already set up for a fog light set at the factory, why wasn't the BCM already set up to accept them. Plug and Play? I guess the Blue berry muffins and coffee have to be funded someway. It's little things like this that irks customers that the Factory Big Wigs just don't get. More

Damaged my car in their care - charged me for repair - scam! Dealership drove and parked my car after their initial repair complete. Upon pick-up shifter was broken. 15.00 part needed - charged me 581.00. Dealership drove and parked my car after their initial repair complete. Upon pick-up shifter was broken. 15.00 part needed - charged me 581.00. More

Exceptional Customer Service Very simply I will always take my truck to Suburban Chrysler Dodge Jeep Ram of Farmington Hills as the customer service was exceptional (Thank you Pat Very simply I will always take my truck to Suburban Chrysler Dodge Jeep Ram of Farmington Hills as the customer service was exceptional (Thank you Patty) and the service performed on my truck was great. More

Excellent service department Tracy was on the spot and on top of my vehicle recall repair. Made an appointment for the following morning and she met me when I pulled in and knew w Tracy was on the spot and on top of my vehicle recall repair. Made an appointment for the following morning and she met me when I pulled in and knew who I was and why I was there. Took care of the repair in less time than anticipated and sent me on my way with a washed vehicle. More

WARNING: DO NOT TAKE YOUR RAM CUMMINS DIESEL TO THIS DEALER Don't take your Cummins Diesel Truck to this dealer! They say they are Diesel specialists but they are not capable of doing anything beyond a simple Don't take your Cummins Diesel Truck to this dealer! They say they are Diesel specialists but they are not capable of doing anything beyond a simple oil change. My 2014 Ram Cummins was intermitently loosing power on acceleration. Was very dangerous at times. I suspected the emissions system. They managed to 'blow that off' and stated there was nothing they could do. THEN, just found out there was an open recall that had been issued 6 months before (just bought truck so was not aware of it) . The SCR emissions module needs to be replaced and the malfunction can cause loose of or sluggish acceleration!!! Wow! They did not even know about it nor did they even check if my truck had any open recalls. Recently found Szotts is certified on heavy duty diesel and they have a commercial service center so are very experienced with working on the larger diesels. They are very familiar with this T05 extensive recall and had all the details regarding the nature of failure modes. Do Not go to Suburban for your heavy duty Ram Cummins Service!!!! PS - Cummins service center also provide service to the public. More

Service Department I switched to to a Chrysler vehicle after being with GM for years. I have only visited this dealership twice since I leased my vehicle. The first ti I switched to to a Chrysler vehicle after being with GM for years. I have only visited this dealership twice since I leased my vehicle. The first time was okay, but it took forever for a service advisor to come to my car both times. Today I came in because I was having problems with my sunroof rattling and the problems with the acceleration of the vehicle. When I arrived it took almost 5 minutes for someone to open the service door. When I pulled in I waited 10 minutes and no service advisor came to my vehicle. I actually had to get out of my car and ask and then someone went to get a service advisor. What I did not know about this dealership is that you must need an appointment for them to even look at your car. Never had this with GM. For the rattling of the sunroof they told me they would need to keep it overnight, which is insane for such a small issue that they didn't even look at before telling me this. However I didn't complain since I had the other issue as well. I came in on Monday and the first date they could get me in was Thursday - again insane. I never had that type of scheduling/service problems with GM. When leaving I again had to wait for someone to open the door even though there a lot of employees in the service area. I truly regret this switch and can't wait until lease is done and I can return to a GM vehicle. More