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Suburban Chrysler Dodge Jeep Ram of Farmington Hills - Service Center

2.8

25 Lifetime Service Reviews

38123 W 10 Mile Rd, Farmington Hills, Michigan 48335

25 Reviews of Suburban Chrysler Dodge Jeep Ram of Farmington Hills - Service Center

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October 18, 2018

"Pretty good"

- Joe

Excellent building, waiting area. Service manager available by text. Quite Painless. Great knowledgeable people on a Promaster van. $ 115.00 for a 20 min. job to Flash the BCM , to turn on a set of Mopar fog light kit I installed was kind of STIFF, Question: If van was prewired and already set up for a fog light set at the factory, why wasn't the BCM already set up to accept them. Plug and Play? I guess the Blue berry muffins and coffee have to be funded someway. It's little things like this that irks customers that the Factory Big Wigs just don't get.

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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Brad Seeloff
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Oct 26, 2018 -

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

Joe, thank you for sharing your positive experience!

September 13, 2018

"Poor attitude, poor service"

- SocialGuyMi

Service writeup individual let me know that they are doing me a favor by servicing my vehicle. Picked up the vehicle for the work that was completed and was told all went well. Start the vehicle after paying to find out there is a dashboard light on related to the job just completed. Was told we can check it back in but the diagnostic fee would apply. Nice job guys way to keep the rating up... Keep this up and you'll easily steer most of your customers to other service centers or dealerships the can retain an acceptable level of customer service. Word of mouth is a wonderful thing and can work both ways.

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Recommend Dealer
No
Employees Worked With
Other guy
July 12, 2018

"Damaged my car in their care - charged me for repair - scam!"

- Milo1341

Dealership drove and parked my car after their initial repair complete. Upon pick-up shifter was broken. 15.00 part needed - charged me 581.00.

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Recommend Dealer
No
Employees Worked With
Patty Phillips
1.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Aug 08, 2018 -

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

We are sorry to hear about your recent experience with us. A manager has been notified and will be contacting you shortly. If you would like to speak sooner please contact our Service Manager, Shawn Leline, at 248-476-7900 or sleline@suburbancollection.com, at your earliest convenience.

April 25, 2018

"Exceptional Customer Service"

- DAT29

Very simply I will always take my truck to Suburban Chrysler Dodge Jeep Ram of Farmington Hills as the customer service was exceptional (Thank you Patty) and the service performed on my truck was great.

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Quality of Work
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Overall Experience
Recommend Dealer
Yes
Employees Worked With
Patty Phillips
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
May 02, 2018 -

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

We strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Chrysler Dodge Jeep Ram of Farmington Hills! Thank you again for the great review.

December 12, 2017

"Excellent service department"

- Joseph Borghi

Tracy was on the spot and on top of my vehicle recall repair. Made an appointment for the following morning and she met me when I pulled in and knew who I was and why I was there. Took care of the repair in less time than anticipated and sent me on my way with a washed vehicle.

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Recommend Dealer
Yes
Employees Worked With
Tracy, Clinton Brooks, Joseph Leavell
Jan 07, 2018 -

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

Thank you! We hope to serve you again in the future!

November 10, 2017

"WARNING: DO NOT TAKE YOUR RAM CUMMINS DIESEL TO THIS DEALER"

- DaisyBlue

Don't take your Cummins Diesel Truck to this dealer! They say they are Diesel specialists but they are not capable of doing anything beyond a simple oil change. My 2014 Ram Cummins was intermitently loosing power on acceleration. Was very dangerous at times. I suspected the emissions system. They managed to 'blow that off' and stated there was nothing they could do. THEN, just found out there was an open recall that had been issued 6 months before (just bought truck so was not aware of it) . The SCR emissions module needs to be replaced and the malfunction can cause loose of or sluggish acceleration!!! Wow! They did not even know about it nor did they even check if my truck had any open recalls. Recently found Szotts is certified on heavy duty diesel and they have a commercial service center so are very experienced with working on the larger diesels. They are very familiar with this T05 extensive recall and had all the details regarding the nature of failure modes. Do Not go to Suburban for your heavy duty Ram Cummins Service!!!! PS - Cummins service center also provide service to the public.

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Recommend Dealer
No
Employees Worked With
Brad Service -
Nov 20, 2017 -

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

Thank you for your valuable feedback. Customer service & satisfaction is always our top priority, and we're sorry to hear that your recent experience with us did not meet those standards. If you would like to speak further we may be able to rectify the situation. Please contact our General Sales Manager, John Timmington, at 248-476-7900 or jtimmington@suburbancollection.com at your earliest convenience.

November 06, 2017

"Service Department "

- Yvette1

I switched to to a Chrysler vehicle after being with GM for years. I have only visited this dealership twice since I leased my vehicle. The first time was okay, but it took forever for a service advisor to come to my car both times. Today I came in because I was having problems with my sunroof rattling and the problems with the acceleration of the vehicle. When I arrived it took almost 5 minutes for someone to open the service door. When I pulled in I waited 10 minutes and no service advisor came to my vehicle. I actually had to get out of my car and ask and then someone went to get a service advisor. What I did not know about this dealership is that you must need an appointment for them to even look at your car. Never had this with GM. For the rattling of the sunroof they told me they would need to keep it overnight, which is insane for such a small issue that they didn't even look at before telling me this. However I didn't complain since I had the other issue as well. I came in on Monday and the first date they could get me in was Thursday - again insane. I never had that type of scheduling/service problems with GM. When leaving I again had to wait for someone to open the door even though there a lot of employees in the service area. I truly regret this switch and can't wait until lease is done and I can return to a GM vehicle.

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Recommend Dealer
No
Employees Worked With
Don't remember the service advisors name b
Nov 20, 2017 -

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

Thank you for your valuable feedback. Customer service & satisfaction is always our top priority, and we're sorry to hear that your recent experience with us did not meet those standards. If you would like to speak further we may be able to rectify the situation. Please contact our General Sales Manager, John Timmington, at 248-476-7900 or jtimmington@suburbancollection.com, at your earliest convenience.

August 31, 2017

"2017 grand Cherokee "

- Sal-123

Purchase 2017 grand Cherokee Limited October 2016 Went in service department waited for 10 minutes while three service people where on there podium than finally I tell them about my paint blistering on left side of veichle they contact the service manager he comes out looks at the paint takes pictures on his phone asks me to drive to there body shop to see what they say after all said and done fca rejects the claim saying I spilled something after this I will refuse to do business with anything associated with suburban dealers and fca product horrible service from both I do not recommend I will purchase other

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Recommend Dealer
No
Employees Worked With
Mike woodworth
Sep 06, 2017 -

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

Thank you for your feedback on your recent visit. While we make every effort to resolve all warranty concerns, there are instances where necessary repairs are not covered by the manufacturer. We are willing to work with you on the parts and labor cost if you are interested in having us facilitate the repair. Please contact our Service Manager Shawn Leline to discuss. Shawn can be reached at (248) 476-7900 or by email at sleline@suburbancollection.com

July 06, 2017

"Took advantage of my mom"

- Z

My mom went to a mechanic with her check engine light on and they were able to diagnose the issue for free and provided my mom with the appropriate code. She then went to the Chrysler dealership in Farmington Hills letting them know that the car was already diagnosed and they provided them with the code to let them know the issue and wanted to get a quote for repairs. They then connected their diagnostic computer to her car to tell her that was indeed the code and confirmed her issue. They charged her $100 to tell her what she already knew and gave her a quote that was clearly too much. I'm disappointed that we still have service departments at dealerships that take advantage of women.

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Recommend Dealer
No
Employees Worked With
Sam
Jul 28, 2017 -

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

We are sorry to hear about your recent experience with us. If you would like to speak further, we would like to try and rectify the situation. Please contact our Service Manager, Shawn Leline, at 248-476-7900 or sleline@suburbancollection.com, at your earliest convenience.

June 06, 2017

"My non stress oil change and visit"

- Barbie Allen

I came in for an overdue oil change and my service advisor Mike Bush also suggested a tire rotation. He is always friendly, polite and helpful.

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Recommend Dealer
Yes
Employees Worked With
Mike Bush
Jun 08, 2017 -

Suburban Chrysler Dodge Jeep Ram of Farmington Hills responded

Thank you! We’re looking forward to working with you again in the future!

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