Suburban Chrysler Dodge Jeep Ram of Troy

This was my first experience here at this dealership and I was very impressed with the service. Rick Larue is very experienced and geniune. I am going to recommend him to anyone that doesn't have a salesm I was very impressed with the service. Rick Larue is very experienced and geniune. I am going to recommend him to anyone that doesn't have a salesman. More

Overall good experience although they didn't seem as willing as other dealerships I have been to in terms of price negotiation. I actually considered going to another dealership except they had the bes willing as other dealerships I have been to in terms of price negotiation. I actually considered going to another dealership except they had the best selection of cars with the options I wanted. I didn't like the final part of the sale where the finance manager pushed every warranty and add on option. It felt like a timeshare sales pitch. More

my experience at suburban was excellent. no pressure. friendly and timely service. we were looking for a quality, used vehicle for my son and we found. just that. Don was personable and everything was co friendly and timely service. we were looking for a quality, used vehicle for my son and we found. just that. Don was personable and everything was completed in one day. thank you. More

Nicole Dobbins was a fabulous first contact. Great followup on multiple occasions! Don Smith was a fabulous salesman. He provided me with excellent customer service! followup on multiple occasions! Don Smith was a fabulous salesman. He provided me with excellent customer service! More

We actually went to the dealership just to check out a Jeep Liberty that we had seen on line. Because of the professional and courteous way Jeff treated us, we purchased the vehicle that same day. Jeep Liberty that we had seen on line. Because of the professional and courteous way Jeff treated us, we purchased the vehicle that same day. More

Jerry Leruth was very helpful in finding a Jeep Cherokee for me to lease. He was friendly, honest, and efficient. He did not pressure me into anything. He is always available to answer questions. My husb for me to lease. He was friendly, honest, and efficient. He did not pressure me into anything. He is always available to answer questions. My husband and I had a great experience overall, and we are very happy with my vehicle. More

I was at your dealership 3 yrs. ago to lease a car and had a great experience, so when the time came I called and Glen Campbell called me back ( he was a great help 3yrs ago) I told him what I was looking had a great experience, so when the time came I called and Glen Campbell called me back ( he was a great help 3yrs ago) I told him what I was looking for and that I wanted to stay around the same monthly payment. He called me back and I came in 2 days later and drove away in my new lease car. Everyone at the dealership was very friendly and helpful. More

I bought a vehicle from Suburban over two years ago and had a great experience. I am not sure what has changed, but to me it seems that the dealership is not running smoothly now. I received mailings reque had a great experience. I am not sure what has changed, but to me it seems that the dealership is not running smoothly now. I received mailings requesting me to call the dealership for early turn-in of my lease, which I did. I never received a call back from the dealership. Instead, I received another letter thanking me for calling and asking me to call back again, which I did. This time I left a message on the Sales Manager's (Tom Brown's) voice mail. I did not receive a call back. After a few days, I tried calling again and again left a message on Tom Brown's voice mail. I can only imagine that vehicles are selling so well, that they don't need me as a repeat customer. More

Joe was great! Very friendly and was able to get the exact car I wanted. The whole process took 2 days and I was in my Chrysler 200. exact car I wanted. The whole process took 2 days and I was in my Chrysler 200. More

Bill Messina was a great guy to work with. He was knowledgeable about the products and worked hard to get me into a vehicle at a price I could afford. This is the 3rd car in a year and half I have b knowledgeable about the products and worked hard to get me into a vehicle at a price I could afford. This is the 3rd car in a year and half I have bought from Bill and he has always done well. Suburban is a great place to buy a vehicle. More