Suburban Chrysler Dodge Jeep Ram of Troy

My salesman Rick LaRue at Suburban Chrysler Dodge Jeep Ram of Troy has earned a customer for life. This was my sixth and absolute best new car buying experience. He is very accommodating and goes above Ram of Troy has earned a customer for life. This was my sixth and absolute best new car buying experience. He is very accommodating and goes above and beyond to make sure you are satisfied. He told me If I'm not happy, then he is not happy, and he means it. I chose him on high recommendations from my father who had followed him from a previous dealership and I'm very glad I did. I would definitely recommend Rick LaRue at Suburban Chrysler Dodge Jeep Ram of Troy to anyone who is in the market for a new vehicle. You won't be disappointed. More

This is the 2nd vehicle I've purchased with Rick LaRue as my salesman. He was very accommodating, listened to MY wants and needs and never pressured me to purchase a vehicle that was not in my best interest. my salesman. He was very accommodating, listened to MY wants and needs and never pressured me to purchase a vehicle that was not in my best interest. I would not hesitate to recommend Rick and Suburban Chrysler Jeep to all my friends and family! More

I went car shopping one evening and test drove many different car/suv's at many dealerships. At my last stop at Suburban Jeff met me and I test drove a few cars. I wasnt sure of exactly what I wanted s different car/suv's at many dealerships. At my last stop at Suburban Jeff met me and I test drove a few cars. I wasnt sure of exactly what I wanted so I went home. I spoke to Jeff the next day and wanted to drive another car. He had it ready for me when I arrived. He was very informative and never pushy. We decided on my price and I was very happy. I went back to work and he took care of everything and called me once paperwork was done. Suburban and Jeff were a great experience and I will definitely utilize/recommend them again. Thanks Jeff Michelle Gunter More

Joe kept the sales process simple and delivered on what he said. Joe was a pleasure to deal with and I will definitely come back again. he said. Joe was a pleasure to deal with and I will definitely come back again. More

Yancy was great! He was extremely friendly. He spent time with my mom and sister, who accompanied me. He got my paperwork together in a timely fashion even though he had 2 other customers in the dealership t with my mom and sister, who accompanied me. He got my paperwork together in a timely fashion even though he had 2 other customers in the dealership that he was servicing. I appreciated his service. More

Jeff Lada was very friendly and patient. He paid close attention to what we said was important to us and found a deal that completely met our needs. Jeff and Robert Tablet made the whole process very plea attention to what we said was important to us and found a deal that completely met our needs. Jeff and Robert Tablet made the whole process very pleasant and efficient. More

On 11/11/11 went to see a vehicle. Salesman was abrupt and offensive. It is the FIRST dealership in which the salesperson has sat with me in the vehicle for a test drive. I said that I wanted to give a and offensive. It is the FIRST dealership in which the salesperson has sat with me in the vehicle for a test drive. I said that I wanted to give a suggestion to the dealership, not him personally. I told Yancy (male) "Just a suggestion to the dealership, not you personally", "I have visited multiple dealerships and this is the very first one in which the salesperson sits with me in the car for the test drive". I explained that it gave me the impression of distrusting the customer and it made me a bit unease. Yancy said "Well, you might want to just steal the car and drive off with it"... I was SHOCKED at his offensive comment. And said "I cannot believe you said that" I told him that it there was no need for that comment and that they have a copy of my license anyway that should serve the purpose. He said "well, you can be a murderer or criminal, we don't know"... To make the matters even more strange then the salesman started arguing that they do pull a criminal record on every customer. - It did not make any sense because didn't he say "you could be a criminal or murderer"... If that was the case then they would have known I am not!!! I told him that is not possible to pull a criminal background check on someone without written consent... He was argumentative and very uneducated! I was beyond perplexed at his comments. I asked for a manager, the manager listed, but really never apologize for the salesman's out of place and plain offensive comments. Because of this completely shocklingly negative experience I would NEVER recommend this dealership to anyone! And it should be known to many others the way they disrespect customers. More

We happened on the car we purchased by chance, while test driving another car. With horrible scheduling conflicts, we had to test drive it separately, before having our mechanic check it out, which spread t driving another car. With horrible scheduling conflicts, we had to test drive it separately, before having our mechanic check it out, which spread the process over a longer period of time. Jeff was incredibly patient, generous of time and helpful in providing us with all the information necessary to complete the transaction quickly when we were finally ready to make the purchase. We never felt as if we were being given the hard sell, and were really able to feel out the car with out alot of "noise" to distract us. The price of the car was more than fair, and we are very happy with the purchase, and the experience. We will happily refer people to this dealership and will return when we are ready for our next car. Thanks! More

Jeff was very friendly and made our first time car buying experience stress free. He was very knowledgeable about inventory available to suit our needs and made the entire process enjoyable. Thank you for he experience stress free. He was very knowledgeable about inventory available to suit our needs and made the entire process enjoyable. Thank you for helping us find a wonderful car! More

Easiest car purchasing experience. Yancy and I had several conversations about the vehicle I wanted to purchase. I had a million and two questions, and Yancy always answered them thoroughly. I never f several conversations about the vehicle I wanted to purchase. I had a million and two questions, and Yancy always answered them thoroughly. I never felt that I had asked a stupid question or that I was asking too many or was being a bother. When I finally went into the dealership, I arrived close to 11:00am and drove away at 2:30. About an hour of that was because financing had misplaced some paperwork. Overall, a very satisfying purchase. I would recommend family and friends to Suburban Chrysler, and specifically Yancy. More