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Suburban Chrysler Dodge Jeep Ram of Troy
Troy, MI
1,643 Reviews
If you're looking for an auto dealership that can serve your automotive needs, we want to provide you a list of reasons our customers tell us that they come to Suburban Chrysler Dodge Jeep Ram of Troy.
Professional, certified sales staff - Chrysler Dodge Jeep Ram has certified our sales staff and the National Automotive Dealers Association has accredited our staff in the best communications practices and ethical treatment of customers.
Largest Chrysler Dodge Jeep Ram dealer in the area - Suburban Chrysler Dodge Jeep Ram of Troy is the Chrysler Dodge Jeep Ram sales volume leader in the area and we think our focus on customer satisfaction is the primary reason.
Easily accessed location - Located in the Troy Motor Mall, we make it very easy to get to our facility. Accessing our location from Crooks or Maple makes for an easy commute to our dealership.
Free Wi-Fi - We provide free Wi-Fi access for all our customers to use all your electronic devices while you're waiting for service to be performed.
Largest Dealer Group in the COUNTRY!! With over 350 dealers around the country there is noting we cant handle!
Over 2,000* pre-owned vehicles in stock - Being part of the Suburban Collection means that each of our of dealerships offer an extensive variety of pre-owned vehicles on-site and access to thousands more in southeastern Michigan.
Experienced service department - Our technicians have been trained to work specifically on Chrysler, Dodge, Jeep and Ram vehicles and have knowledge, background and hands-on experience like no other general mechanics in the area. Our ASE certified and factory trained technicians and service advisors can also provide a free multi-point vehicle inspection
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 10:00 AM - 4:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 1,643 reviews
November 23, 2017
Outstanding Customer Service This is my first experience with Suburban CDJR and today I became a new customer working with Michael to lease my 2017 Ram Truck. I have leased 5 oth This is my first experience with Suburban CDJR and today I became a new customer working with Michael to lease my 2017 Ram Truck. I have leased 5 other vehicles from another dealership and now was in the market for my 6th lease, looking for a 2017 or 2018 Ram Truck. Micheal was very thorough in explaining and answering all of my questions and he was proactive in following up with me. I was impressed with his professionalism and knowledge of his product and the process. I also appreciate the efficiency and great work of Brooke to complete the closing process in a relatively short time period. I will definitely work with Michael again on my next lease. Great first time experience. Thank you! More
by Steve S.
Employees Worked With
Brook Vandekerckhove - Finance , Michael Burton
November 22, 2017
Waste of time Contacted dealership about a vehicle they had listed and I was told that the car was available. Talked to a sales person and submitted an application Contacted dealership about a vehicle they had listed and I was told that the car was available. Talked to a sales person and submitted an application and had a preliminary appraisal of my vehicle completed. That was yesterday and I was told I'd hear back payment and financing information today, 11/21/17 after submitting my credit application. Received email at the end of today statiing that the vehicle was sold today. Now from my understanding there is no legal binding contract for the dealership to hold the vehicle, but what dealership wastes potential customers time and allow them to run their credit for no reason. I have called other dealerships in the past to inquire about cars and have been told that another customer was in the process of trying to buy it and I would have to wait to see the outcome. I can live with a response like that because someone was in the process before me. However to be told that it was sold, it's not like I have been dragging my feet and not replying to the dealership. Then the salesman tells me to look at a more expensive car which is the same year, but bare bones stock. In my opinion this is a very shady way to run a business and I would never buy nor attempt to buy from a dealership that has no common decency to fulfil their word and not just jump at the first guaranteed dollar. Oh and if the car sold in the am and Jeff got to work around 3 why did it take until almost 7pm to get an email??? I'm sure Jeff wasn't busy selling the car to the other customers and finalizing the deal before he let me know... Now let's wait for the response from the dealer that says it was a simple over sight and not their common practice... More
by Willdominguez21w
Employees Worked With
Jeffery Lada
November 06, 2017
Excellent Experience as usual!!!! Bill, delivers the over all true experience from start to finish and even after the sale. He puts his customers needs before the sale. Bill is a true Bill, delivers the over all true experience from start to finish and even after the sale. He puts his customers needs before the sale. Bill is a true professional! Suburban Collections is lucky to have someone like Bill to represent the Suburban brand! Steven S More
by Steven S
Employees Worked With
Bill Messina
November 01, 2017
Derrick Walker is fantastic! I'll start by saying that I didn't end up leasing my vehicle through this dealership, but that has zero reflection on my awesome salesman Derrick Walk I'll start by saying that I didn't end up leasing my vehicle through this dealership, but that has zero reflection on my awesome salesman Derrick Walker. I put Derrick through the ringer with 100's of questions, multiple test drives (including an overnight test drive), and dozens of quote requests... and he was nothing short of amazing the entire time! He was patient, knowledgeable about every vehicle and trim, and most importantly... he genuinely listened to my requests and offered incredibly valuable suggestions and feedback. I ultimately ended up going with a totally different brand which meant I couldn't work with Derrick to close the deal, and it actually bummed me out a lot. I was regretful in making the dissapointing phone call to Derrick when I decided to go with the other vehicle. That's when you know that your salesman was more than just that... he was a consultant throughout the experience and I would HIGHLY RECOMMEND him to anyone that is looking for a Chrysler vehicle! I hope to do business with Derrick in a few years when my lease is up (if he's not the CEO of the dealership by then)! GO SEE DERRICK... HE'S GREAT! More
by S. Jones
Employees Worked With
Derrick Walker
October 29, 2017
Fast and easy! I was quite limited on time and Nathan was able to complete most of the buying process prior to my arrival! When I got to the dealership it was easy a I was quite limited on time and Nathan was able to complete most of the buying process prior to my arrival! When I got to the dealership it was easy and straightforward. More
by Courtney H Smallwood
Employees Worked With
Nathan Nelsen
October 27, 2017
Smooth experience from start to finish Working with Nathen was a great experience. Even though he was a newer, he handled everything in a professional manner and was not afraid to ask for Working with Nathen was a great experience. Even though he was a newer, he handled everything in a professional manner and was not afraid to ask for support when necessary. This has to be one of the most comfortable, smooth and quick car sales experiences I have ever participated in. The vehicle was for my daughter who searched for vehicles on line and found exactly what she was looking for. I would certainly recommend Nathen going forward. Also the experience with Nick Sinishtaj in finance was great as well. He was ready for my daughter to close on her vehicle when we came in as requested. Was very thorough and explained each step along the way in a very professional manner as well. More
by CourtneysJeep
Employees Worked With
Nick Sinishtaj, Nathan Nelsen
October 27, 2017
Great Dealership with Great People Bill Messina takes very good care of you prior-to, during and even after the sale ! Fred Gregory is excellent and very efficient in the service depart Bill Messina takes very good care of you prior-to, during and even after the sale ! Fred Gregory is excellent and very efficient in the service department. Thanks to both More
by pike2012
October 23, 2017
Great experience...again This is the second vehicle we've leased through Eric at Suburban and once again it was a great experience. He knew what the products, the deals, and j This is the second vehicle we've leased through Eric at Suburban and once again it was a great experience. He knew what the products, the deals, and just what we were looking for. It's why I send my friends and family to Eric. More
by nhood
Employees Worked With
Eric Adams
September 27, 2017
Great working with Don Don was not pushy at all, he took his time and I found a great car.I can in in May and didnt find anything. He didnt try to push anything else on me. Don was not pushy at all, he took his time and I found a great car.I can in in May and didnt find anything. He didnt try to push anything else on me. More
by elderMarshall
Employees Worked With
Don Smith
September 27, 2017
Great experience! I leased 2 vehicles from Suburban Chrysler a couple weeks ago. I worked with Rick Larue on the deal and it was a fantastic experience. Mr. Larue was I leased 2 vehicles from Suburban Chrysler a couple weeks ago. I worked with Rick Larue on the deal and it was a fantastic experience. Mr. Larue was very knowledgeable and professional. At no time did I feel pressured or rushed. Great guy! Great dealership! See you in 2 years! More
by tstickradt
Employees Worked With
Rick Larue
