Suburban Chrysler Dodge Jeep Ram of Troy

Very unprofessional and lack of communication. I would do whatever it takes to steer clear this human being when it comes to fixing your car because he will lie to you and he will not help you out I would do whatever it takes to steer clear this human being when it comes to fixing your car because he will lie to you and he will not help you out at all. He either doesn't know enough or doesn't care but it shows in the way he acts. More

Joe takes his job seriously meet all demands Answer any questions in a timely matter make sure your are knowledgeable about what going on with your vehicle. Always follow up to let you know the status of a questions in a timely matter make sure your are knowledgeable about what going on with your vehicle. Always follow up to let you know the status of a part or the work that's being performed. Keep up the great work! More

Someone was desperate enough in the Service Dept. to replace my leather key fob with a dirty, peeling, dangling, leather Wrangler tab version. If they just would have taken the good one, I probably w to replace my leather key fob with a dirty, peeling, dangling, leather Wrangler tab version. If they just would have taken the good one, I probably would not have never noticed. To replace it with a nasty one is just too obvious and pathetic. Minor issue, but speaks volumes of the people they hire. More

Best employee ! Paws down. Friendly , happy to great everyone. Will be back to see chicken Paws down. Friendly , happy to great everyone. Will be back to see chicken More

I purchased my 2016 Jeep Compass in April. I brought my vehicle to this dealership on Tuesday August 12th for it's first maintenance (Oil Change, Tire Rotation, etc.). The service representati I brought my vehicle to this dealership on Tuesday August 12th for it's first maintenance (Oil Change, Tire Rotation, etc.). The service representative Markel Powell was very accommodating and professional. He escorted me to the customer waiting area where I sat down/relaxed, had a cup of coffee, and watched a little TV! Mr. Powell returned later (not very long), to inform me that my vehicle had been serviced and was ready. To my surprise, Mr. Powell had my vehicle washed too! More

Stolen vehicle on your watch . Dodge Durango RT 2016 / December 2024 before Christmas . Service advisor on vehicle . Dodge Durango RT 2016 / December 2024 before Christmas . Service advisor on vehicle . More

Convenient with great availability. Helpful staff and I had a quick turnaround on my oil change. Helpful staff and I had a quick turnaround on my oil change. More

MADE CERTAIN I DID NOT WALK BACK TO MY SHOP RIGHT UP THE ROAD BECAUSE OF NO SIDEWALKS... VERY KIND, PROFESSIONAL :) ROAD BECAUSE OF NO SIDEWALKS... VERY KIND, PROFESSIONAL :) More

Disappointed with Service and Lack of Professionalism! I recently visited CDJR of Troy for a service appointment, and unfortunately, my experience was far from satisfactory. During the appointment, the I recently visited CDJR of Troy for a service appointment, and unfortunately, my experience was far from satisfactory. During the appointment, the interior of my vehicle was damaged, and to my surprise, a half-drank pop bottle was left behind in my car. Considering the significant amount of money I spent, I expected a much higher standard of service and professionalism. This lack of care and attention to detail is unacceptable and does not reflect the level of quality one would expect from a dealership of this stature. While I have addressed my concerns with the staff and provided photographic evidence, I am still waiting on a response from the Service Manager to rectify this issue. This delay only adds to my disappointment with the experience. I urge CDJR of Troy to take these matters seriously and improve the professionalism and care in their service process. More

Before submitting this review I tried on 5 different occassions to get a hold of anyone from the Dealership to discuss my concerns. This dealership has gone very far downhill. For many years I had rea occassions to get a hold of anyone from the Dealership to discuss my concerns. This dealership has gone very far downhill. For many years I had really good experiences having my Jeep serviced but started to notice small "misses" along the way (tires not filled, oil light not reset) none of it was never enough to break my trust or lose me as a customer. Until my visit in October. I took my Jeep in over a concern that it was occassionally not starting immediately and sounded like it was out of gas (even though the tank was full). Several hours later the dealership called to say they could not replicate the problem, changed the oii, and sent me on my way. Several weeks later I found myself stranded when the vehicle would not start. I had it towed to another Jeep dealer (where I had a wonderful experience!) and was told the issue was due to an outstanding recall. I'm very disappointed that Suburban did not even review the recall list for my vehicle. I won't trust them again. More