Suburban Chrysler Dodge Jeep Ram of Troy

which out for hinden fee's Had a quick experience and good for themost part. Just notice I paid for stuff I don't need. Next time they should broken down what u paying. I paid f Had a quick experience and good for themost part. Just notice I paid for stuff I don't need. Next time they should broken down what u paying. I paid for 2000 of bs I don't need. More

Glen Campbell- setting the customer service bar high Glen was an excellent saleman to work with. Even though I did not end up buying a car from Suburban, his attention to my requirements and wants was un Glen was an excellent saleman to work with. Even though I did not end up buying a car from Suburban, his attention to my requirements and wants was unparalled by any car salesman I've dealt with in the past. I highly recommend seeking Glen out if you want your car buying experience to be stress free and quick! Thanks!! More

Tracy Alter is great We had leased a new vehicle earlier this year through Tracy, and when the opportunity came up to lease another one, we went out of our way to work wit We had leased a new vehicle earlier this year through Tracy, and when the opportunity came up to lease another one, we went out of our way to work with Tracy again. Tracy is as dedicated of a salesperson as I have ever dealt with. She is an absolute pleasure to deal with. In this day and age, a lot of people don't take the time to respond to what could be viewed as a simple question or request. This is not the case with Tracy. She responded to every email that I sent her, regardless of how trivial the question may have been. She tirelessly to get the vehicle I wanted, and within our price range. Suburban is certainly not the closest Chrysler dealership to us, but it is hands down the best we have dealt with, thanks in large part to Tracy. More

My 1st car I went to purchase my 1st car at Suburban Chrysler Dodge Jeep Ram of Troy and Steve along with the entire team there were just excellent. They really I went to purchase my 1st car at Suburban Chrysler Dodge Jeep Ram of Troy and Steve along with the entire team there were just excellent. They really made my car buying experience something enjoyable. They took out the time to really find something for me and all my future car business will be with them. Great dealership and even better people couldn't ask for anything more. More

Jacki Burke was amazing to work with! Jacki made this car purchase quick and easy. She kept my payment in my budget, recommended the Patriot for the room inside... Especially for two car Jacki made this car purchase quick and easy. She kept my payment in my budget, recommended the Patriot for the room inside... Especially for two car seats! Brandon in finance was quick, honest, and not at all pushy. A pleasant experience overall. More

Best Dealership Great Staff I went in on a Monday to get some rates on possibly trading my car in for a new lease. I still owed on my car and there was damage on it that I did no I went in on a Monday to get some rates on possibly trading my car in for a new lease. I still owed on my car and there was damage on it that I did not want to fix. They appraised for more than the other dealership I went to and Tim told me he could get me into the car I wanted (the Chrysler 200) and within the payment I wanted. I picked my car up this Monday, it was the color I wanted and had more features than I actually wanted and wasn't over my price range. Tim was great! Very friendly, he went above and beyond, listened to what I wanted and didn't try to put me in to something else or add things that I couldn't afford. I really appreciate all your help Tim!! Thanks and I definitely recommend everyone go to Suburban Chrysler! More

great deal, great car, friendly, professional Nick was a very guy, and i felt he was honest. I got everything I wanted and for a great deal. He was very personable and made the experiace smooth an Nick was a very guy, and i felt he was honest. I got everything I wanted and for a great deal. He was very personable and made the experiace smooth and easy. More

first visit to suburban jeep of troy First visit to this dealership and worked with older salesman Don. The sales rep did not greet us but rather asked us simply what car we wanted to see First visit to this dealership and worked with older salesman Don. The sales rep did not greet us but rather asked us simply what car we wanted to see. We found a car and sat down to go over pricing after test drive. Sales rep was not friendly, did not seem to care about our questions or interest or why we even visited dealership. He just wanted to give us the vehicle price and go on to the next customer. After the initial pricing review at his desk, the sales rep made clear his manager did not want to "haggle" and he was not going to lower the price. After we made a fair offer the sales rep came back with same offer and refused to make a deal....told us he will sell the car to someone else tomorrow anyway at full price so its not worth talking much further about. As a car sales rep on the other side of state I was shocked at suburban's lack of salesmanship, sales process and lack of customer service. To those reading this, I highly advise you before visiting this dealership. More

If you have any sense, do not go here for service. My car was in the freak august flood. I was told that it was going to take awhile to get fixed since there were so many cars brought in that week. No My car was in the freak august flood. I was told that it was going to take awhile to get fixed since there were so many cars brought in that week. No problem, it just needed a new engine. However, I could never get in touch with Jim who was managing the flood vehicles. Never returned my calls or voicemails and the 3 times I left work early to go in, he wasn't there. His office had work orders all over the place and it appeared that he was keeping track of all the vehicles on a single word document...when I did finally speak to him in person he flat out lied to me about needing special tools to do the work. He also told me one week that all the parts were in and it was being worked on that week, 2 weeks later he says there are 15 cars in front of mine. I understood that it was going to take longer than usual, but I do not appreciate being lied to and taken as a fool. Everyone else there was polite and friendly but I will not have any service done there again. More

Very good! Jacki was very knowledgeable about the Jeep that I purchased and worked very hard for me. She kept in touch via email and phone while she located a j Jacki was very knowledgeable about the Jeep that I purchased and worked very hard for me. She kept in touch via email and phone while she located a jeep for me. She explained everything very thoroughly and was very professional. I will definitely refer Jackie to my family and friends. Happy Jeep Owner Rosanne Serra 248-290-0500 ext. 2221 (work) More