Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
Dealership
Suburban Chrysler Dodge Jeep Ram of Troy - Service Center
Troy, MI
96 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
Service Price Transparency
Workmanship
Service Time
Service Communication
96 Reviews of Suburban Chrysler Dodge Jeep Ram of Troy - Service Center
Sort by
July 15, 2022
Very unprofessional as if this place is doing me a favor. They are paid for their services and this Douglas Myer has a terrible rude a$$ attitude. They are paid for their services and this Douglas Myer has a terrible rude a$$ attitude. More
by Irritated Customer
Employees Worked With
Douglas Myers
Helpful February 05, 2022
Anthony was very helpful! Kept great contact and would recommend him for anything! Thank you! recommend him for anything! Thank you! More
by TayJay5079
Employees Worked With
September 08, 2021
Long overdue “Special Thanks”to George Toubassi for the special care and service advice regarding our family’s beloved Dodge Challenger. Great job providing service for our vehicles for over 10 years.Top n special care and service advice regarding our family’s beloved Dodge Challenger. Great job providing service for our vehicles for over 10 years.Top notch professionalism!!!!!!!! More
by Lance P
Employees Worked With
August 27, 2021
We had an appt for three weeks. We arrive at the dealer from out of town. Wait three hours, and George says they dont have the part needed for the repair. The literally called us and told us they had the p from out of town. Wait three hours, and George says they dont have the part needed for the repair. The literally called us and told us they had the parts and come in for the scheduled appointment. Terrible communication. George didn't seem to care much at all that we waster our entire day and have to come back ... OH! he gave a $10 discount on the invoice ! Complete Joke !! More
by Ron P.
April 30, 2021
Jamie Hoffman service needs to improve. Jamie has been Jamie Hoffman service needs to improve. Jamie has been involved in all the repairs and each time the vehicle was picked up, it needed to be brought b Jamie Hoffman service needs to improve. Jamie has been involved in all the repairs and each time the vehicle was picked up, it needed to be brought back. No ride along was ever performed with us nor any contact to ensure the issues were resolved. Isn't that the goal? To ensure the issue are resolved, I guess I'm wrong and the goal is to bill out as many unneeded parts. More
by Stevie Daniels
Employees Worked With
Jamie Hoffman
April 23, 2021
This is a true professional in so many categories. He is knowledgable, goes out of his way to resolve any maintenance issues, polite, and most important I trust any advice that he provides. I have experien knowledgable, goes out of his way to resolve any maintenance issues, polite, and most important I trust any advice that he provides. I have experienced his guidance on maintaining my vehicles for many years. This is truly an incredible professional. I cannot begin to thank him enough for all of the help he has given through the years. More
by fiddler01
September 03, 2020
Mark has always been very helpful and informative. He takes the time to listen. Great service technician. I always try to see if Mark is available takes the time to listen. Great service technician. I always try to see if Mark is available More
by jpods
Employees Worked With
Mark Hentschel
June 15, 2020
Excellent communication I just want to thank Nick for his excellent customer service. Outstanding communication and response time. Too bad I end up with 2012 GC that costing I just want to thank Nick for his excellent customer service. Outstanding communication and response time. Too bad I end up with 2012 GC that costing me 7K on repair past 18 months. Who knows what's next for me. More
by Shamsul
Employees Worked With
Nick Godard
March 10, 2020
Fast and professional Kyler always has the customer's needs at heart. Fast service and very accommodating. Even though we had warranty work done he treated it like a $500 Kyler always has the customer's needs at heart. Fast service and very accommodating. Even though we had warranty work done he treated it like a $5000 service. I received a shuttle back to my office and a shuttle back to pick up the vehicle. When Kyler gives you a completion time, he means it. Vehicle's are always done on time or early. Great service!!! More
by Tanderson150
Employees Worked With
Kyler Livingston
February 29, 2020
Kyler is the best! Super helpful and always able to meet our needs!!! We drive almost an hour to come to your location just because of him! our needs!!! We drive almost an hour to come to your location just because of him! More
by dkuhns527
Employees Worked With
Kyler Livingston
