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Suburban Ford of Ferndale

Ferndale, MI

Overview
Employees
Reviews
Vehicles
4.1
452 Reviews
Contact Dealership

21600 Woodward Ave

Ferndale, MI

48220

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Showing 452 reviews

June 03, 2023

Mark Fortuna was the best sales person ever! ! Excellent transaction! He took time to explain all.the features on my new Ford Edge! More

by pabb123
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Fortuna
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 05, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you so much for your positive comments about Suburban Ford of Ferndale! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

Helpful
May 26, 2023

The worst service department. I had to bring my vehicle back several times for the same thing…talk about a waste of time. I’ve bought my last 5 leases from Suburban, but the servi More

by Raycwillingham
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Christina Cornell
3.0
This rating includes all reviews, with more weight given to recent reviews.
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May 29, 2023 -

Suburban Ford of Ferndale responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (877) 820-6423 and we will do our best to make this better. We hope to hear from you soon.

May 29, 2023 -

Suburban Ford of Ferndale responded

Hello, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. We would like to work towards a resolution, so if you are willing, please reach out to us at (248) 399-1000 to discuss this further.

Helpful
May 23, 2023

I just had a oil change done this Saturday they did not rotate my tires and they did not do a 15 point inspection can’t understand and it was still trying to charge me for how do I know they did not change More

by William Smith
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Legowsky
1.0
This rating includes all reviews, with more weight given to recent reviews.
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May 23, 2023 -

Suburban Ford of Ferndale responded

Hi William, thank you for sharing your honest feedback. We are disappointed that you have had such a negative experience dealing with us here at Suburban Ford of Ferndale. We can assure you that it was truly not our intention to disappoint or frustrate you during this process. Please give us a call at (877) 820-6423 and we will do our best to make this better. We hope to hear from you soon.

May 26, 2023 -

William Smith responded

What is Melvin last name I am doing a blog about the service not being done on my car and I wanted to use his last name

May 26, 2023 -

William Smith responded

I, just spoke with the manager I, told him that the wheels wasn’t rotated but he had to watch the video for his self. He offered me a few Oil changes but I told him I don’t wanna go back there the next time I need one because I just don’t feel comfortable going there right now 😔😔 hopefully he give me some kind of gift card that I can use at a different dealership. As of right now in the process of filing a complaint with the Michigan Secretary of State motor vehicles Department. I keep Y’all posted as of what’s going on… Will

Helpful
May 19, 2023

Brian is the best. Work was quick and professional. Car was clean and ready to go in record time. Waiting area comfortable. More

by craigrm
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Legowsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 22, 2023 -

Suburban Ford of Ferndale responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

May 22, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

Helpful
May 15, 2023

First class. Factory trained technicians. The latest in car repair. Senior level techs. Lots Of them. More

by KenRogulski
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Legowsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Cornell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Timothy Slesinski
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 19, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Safe travels!

May 19, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you so much for your positive comments about Suburban Ford of Ferndale! If you have any further questions, please give us a call. We're always happy to help!

Helpful
May 14, 2023

Chris was a really good seller he explained everything, and the finance person was so accurate with the information regarding credit , otherwise I’m happy with my new hybrid car More

by david m.
Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Chris Marhofer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Kevin Maples
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May 16, 2023 -

Suburban Ford of Ferndale responded

Hi David, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Ferndale! If you have any further questions, please give us a call. We're always happy to help!

Helpful
May 12, 2023

Service was good , Mr. Leon Stoudemire is a great salesman he was very patient and made us feel very comfortable with asking questions. More

by brywat15
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Stoudemire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Suburban Ford of Ferndale! If you have any further questions, please give us a call. We're always happy to help!

May 15, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

Helpful
May 12, 2023

Very courteous professional and approachable. This is why I keep coming back. They go the extra mile More

by derrickdevine4545
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Legowsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2023 -

Suburban Ford of Ferndale responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

May 15, 2023 -

Suburban Ford of Ferndale responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Please let us know if there is ever anything else we can do for you! Safe travels!

Helpful
May 10, 2023

Very friendly staff. Leon S helped me get the cehicle I needed in timely fashion. More

by pauldeanbalog
Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Stoudemire
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christina Cornell
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 11, 2023 -

Suburban Ford of Ferndale responded

Hi, we're happy you found our staff to be so supportive during your experience here at Suburban Ford of Ferndale. Feel free to reach out to us if you need anything. Have a wonderful day.

Helpful
May 04, 2023

The experience was family like, smiles, great hospitality, service was. Great, waiting time was exact had a great time with service tech thank you. More

by Speedy 10
Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Legowsky
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 06, 2023 -

Suburban Ford of Ferndale responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 09, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for leaving such a great review and high star rating. If there is anything else we can do to assist you, please let us know! Take care!

Helpful
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