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Suburban Ford of Ferndale
Ferndale, MI
588 Reviews
SUBURBAN FORD OF FERNDALE
It Takes More Than Just One Happy Ferndale Customer to Earn the Trust of Drivers Throughout Ferndale, Detroit MI, Royal Oak MI, Oak Park MI and Southfield MI
It Takes a Dynamic Team Just Like the One at Suburban Ford of Ferndale
At Suburban Ford of Ferndale, we're dedicated to earning your business again and again. The first time you walk through our doors could be to browse our selection of used cars. Or, perhaps you'll stop by to trade an older model for a brand new Ford vehicle.
Our sales staff and our auto financing team have the bar set at the top rung every time, so you can count on finding a loan or lease option that puts the Fusion, Focus, Explorer, Escape or Edge of your dreams in your driveway, on your terms.
When you're ready to return to our Ferndale dealership for regular car service and maintenance, we'll be ready to perform whatever work your vehicle requires. And when you're in the market for auto parts, we're ready to assist in whatever D-I-Y projects you have going on under the hood of your car.
Finally, after a few years on the road, when you're ready to start the process up again, you'll walk right back through those doors to have a few familiar faces help you out.
For more information about our full range of services stop into our showroom at 21600 Woodward Ave. Ferndale, MI and we'd be happy to assist you with all of your automotive needs.
The company's 70+ year commitment to customer service excellence is backed by a comprehensive selection of brand names, spanning over 33 convenient dealership locations, AAA-approved auto repair, Suburban Auto Parts and eight Suburban Collision Center locations.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 6:00 PM
Wednesday 9:00 AM - 6:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 2:00 PM
Sunday Closed - 3:00 PM
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 AM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday Closed - 6:00 PM
Saturday 8:00 AM - 2:00 PM
Sunday Closed
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Showing 588 reviews
July 23, 2019
Down 37,000 still no truck. Bought a truck from Suburban of Ferndale and it has been a nightmare. Day one it broke down after about 8hours of use. Had to have it towed. I got it Bought a truck from Suburban of Ferndale and it has been a nightmare. Day one it broke down after about 8hours of use. Had to have it towed. I got it back that same day and it broke down again by 10:00am the next morning. It’s now almost a week since the purchase. And my business has been shut down for the most part since. The only option they have given me so far is to buy a different 39,000 truck.... which I can’t afford to make the payments on..... I am disgusted with this situation. My wife was in tears in the showroom and with 50 some dealerships they can’t find an adequate solution. I am broke now. I haven’t been able to work all week. My business account has less than 600.00 in it. And my guys aren’t getting their check this week. Because I trusted Suburban of Ferndale. 27,000 truck plus 10,000 in losses and still don’t have a truck. They simply refuse to make this right. Protecting their bottom line. More
by Desperate DaD
Employees Worked With
Brad Rummer
July 22, 2019
Great experience , great customer service Alan worked with my busy schedule. Very helpful and great service . Everything went smooth. Love my Jeep. Definitely will refer family to see Alan. Th Alan worked with my busy schedule. Very helpful and great service . Everything went smooth. Love my Jeep. Definitely will refer family to see Alan. Thank you 😊 More
by Mrosas
Employees Worked With
Alan Brown
July 21, 2019
Tye is the best! Tye was very helpful and knowledgeable about the vehicle we were looking for. He was always willing to go the extra mile! Thank you Tye! Tye was very helpful and knowledgeable about the vehicle we were looking for. He was always willing to go the extra mile! Thank you Tye! More
by Raccoonese
Employees Worked With
Tye Gibson
July 19, 2019
Highly recommend seeing Tye at Suburban Ford Ferndale I have to say this was the best and easiest car buying experience I have had in my life; Tye and Suburban Ford got a customer for life. They have ver I have to say this was the best and easiest car buying experience I have had in my life; Tye and Suburban Ford got a customer for life. They have very fair prices which made the deal easy, and I never once felt pressured to buy anything. Huge selection at the dealership of some real nice used cars, and I got a rate as low as a credit union I priced out as well. One stop shop for financing and purchasing your car! More
by Tna7984
Employees Worked With
Tye Gibson
July 19, 2019
Used Chevy Cruze Tye was very helpful and help me get a loan. I would have appreciated if they told me they were going to run an inquiry at 4 different places so I c Tye was very helpful and help me get a loan. I would have appreciated if they told me they were going to run an inquiry at 4 different places so I could get a loan myself being unaware of loan system in America. All that aside, the car is really good. Runs smooth and was cleaned well before delivery. More
by Vetsa
Employees Worked With
Nipa Rahman, Tye Gibson
July 18, 2019
Great customer service! I had an amazing experience at Suburban Ford Ferndale! I delt with Nick Burns he was very assertive and helpful! He made me feel very comfortable on l I had an amazing experience at Suburban Ford Ferndale! I delt with Nick Burns he was very assertive and helpful! He made me feel very comfortable on leasing my new Ford Escape and helped explain all the perks of the 2019! He was also very friendly! I would recommend seeing Nick if you plan to get a car from Suburban Ford Ferndale! Thank you again Nick! More
by MeganP1987
Employees Worked With
Nick Burns
July 16, 2019
Andrew is honest and professional! Andrew was honest with me from day one. He's friendly, pleasant, and professional; and he gets things done! He and his manager Mike are very helpful, Andrew was honest with me from day one. He's friendly, pleasant, and professional; and he gets things done! He and his manager Mike are very helpful, kind, and easy to reach whenever I have questions about anything regarding my vehicle. They have both gone above and beyond to help me out when it really counts. Thanks guys! More
by lexinapilot
Employees Worked With
Jeff Huvaere, Mike Spicko, Kevin Maples, John Tocco, Andrew Perkins
July 13, 2019
Very thorough Alan Brown was extremely helpful and attentive through the entire process. We had a couple of snags but otherwise he made the deal happen with a few p Alan Brown was extremely helpful and attentive through the entire process. We had a couple of snags but otherwise he made the deal happen with a few perks. I would recommend him to anyone looking for a car. More
by Nicole W
Employees Worked With
Alan Brown
July 12, 2019
Best Car buying experience ever I scheduled an appointment to see a car I found online. Alan called me ahead of time to alert me to a couple minor issues with the radio and glove bo I scheduled an appointment to see a car I found online. Alan called me ahead of time to alert me to a couple minor issues with the radio and glove box. I appreciated his being up front and honest. I came to see the car for a test drive and we resolved those minor issues together. Alan's positive attitude and authentic caring during this process has been the complete opposite of what you think of with most car dealers. He worked with me through every step with professionalisn and some laughs too. He was as happy to help me as I was to be getting the car I have been looking for. I would recommend Alan to everyone I know. More
by Shanana#1
Employees Worked With
Alan Brown
July 09, 2019
Great experience assisting my son buying his first used car Alan and the people at the dealership were very friendly and helpful. We were searching for a nice used Ford at a good price for my son to purchase hi Alan and the people at the dealership were very friendly and helpful. We were searching for a nice used Ford at a good price for my son to purchase his first used car. The dealership was clean and seemed well run. Alan worked with us to make sure we had all that we needed before coming to our appointment. My son is very pleased with his first purchase and it is always nice to buy from nice, professional people. I will consider them for our next purchase. More
by Dadof3
Employees Worked With
Kevin Maples, Alan Brown
