Suburban Ford of Ferndale

Drove 10 plus hours to pickup purchased truck. Also ordered a cover for the bed. The truck was not exactly as described ( very poor pdi work on body.) The used car manager unwilling to work with m Also ordered a cover for the bed. The truck was not exactly as described ( very poor pdi work on body.) The used car manager unwilling to work with me to make right. The cover I had order was ford factory cover, when they received it the did not pay attention that it had already been opened. I planned to install it on site as I needed dry storage for luggage on travel home. Hardware was missing. The parts mgr says sorry not sure what I can do… One week one day later nothing from them. I could go on that it took them almost 6 hours to complete the deal, sure I could have walked but they would not give my cashiers check back for at least 15 days per the used car mgr. Don’t do business with them. More

The service write up staff are prompt though not always the best communicators. I’ve had both trouble free car service and a couple of instances that required a second look. The dealer has always been will the best communicators. I’ve had both trouble free car service and a couple of instances that required a second look. The dealer has always been willing to make certain I am happy with the way my car has been treated in a proper professional way. More

Of course no dealerships wash ur new car anymore after servicing and no dealerships offer loaner vehicles anymore when ur ur new vehicle needs service.., but please,..at least wipe the greasy fingerpri servicing and no dealerships offer loaner vehicles anymore when ur ur new vehicle needs service.., but please,..at least wipe the greasy fingerprints off of the hood after an oil change..and yes I still recommend ur dealership for service More

I had a terrible customer service experience. Christina was very rude and wasted my time. After three years of coming to this shop I’ll take my car somewhere else. Christina was very rude and wasted my time. After three years of coming to this shop I’ll take my car somewhere else. More

Very car service and staff. I really appreciate the shuttle service. The drivers are very polite. I really appreciate the shuttle service. The drivers are very polite. More

Mark Fortuna was the best sales person ever! ! Excellent transaction! He took time to explain all.the features on my new Ford Edge! ! Excellent transaction! He took time to explain all.the features on my new Ford Edge! More

The worst service department. I had to bring my vehicle back several times for the same thing…talk about a waste of time. I’ve bought my last 5 leases from Suburban, but the servi I had to bring my vehicle back several times for the same thing…talk about a waste of time. I’ve bought my last 5 leases from Suburban, but the service department has sealed the deal…I have to find a new salesman and dealership More

I just had a oil change done this Saturday they did not rotate my tires and they did not do a 15 point inspection can’t understand and it was still trying to charge me for how do I know they did not change rotate my tires and they did not do a 15 point inspection can’t understand and it was still trying to charge me for how do I know they did not change my tire because I had my wheel lock on me😯 More

Brian is the best. Work was quick and professional. Car was clean and ready to go in record time. Waiting area comfortable. Work was quick and professional. Car was clean and ready to go in record time. Waiting area comfortable. More

First class. Factory trained technicians. The latest in car repair. Senior level techs. Lots Of them. Factory trained technicians. The latest in car repair. Senior level techs. Lots Of them. More