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Suburban Ford of Ferndale

Ferndale, MI

4.3
583 Reviews

21600 Woodward Ave

Ferndale, MI

48220

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583 Reviews of Suburban Ford of Ferndale

May 04, 2023

The experience was family like, smiles, great hospitality, service was. Great, waiting time was exact had a great time with service tech thank you. More

by Speedy 10
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Legowsky
May 06, 2023 -

Suburban Ford of Ferndale responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

May 09, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for leaving such a great review and high star rating. If there is anything else we can do to assist you, please let us know! Take care!

April 28, 2023

The staff was professional, courteous, patient, positive attitude and displayed passion for providing quality customer service More

by Ri Ri
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Eric in finance , Darin Fogle
May 02, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Suburban Ford of Ferndale, we value our customers and we look forward to seeing you on your next visit. Take care!

April 25, 2023

The whole team was really helpful throughout the entire process of the purchase. We will definitely keep our business with them going forward. More

by Justin
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Derrick in Finance. Thomas sales manager, Mark Fortuna
May 02, 2023 -

Suburban Ford of Ferndale responded

Hi Justin, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

April 25, 2023

Thank You, Darrin Fogle And Moe Doueik For Our New Car. We Appreciate All Of What Y'all Have Done Us. We Love Our 2023 Expoler More

by FelicaTiller
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Moe Doueik, Darin Fogle
May 02, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for taking the time to leave us your response to our Staff's outstanding customer service! At Suburban Ford of Ferndale, we value our customers and we look forward to seeing you on your next visit. Take care!

April 24, 2023

Suburban Ferndale Ford has always taken very good care of both my F150 and my wife's escape.Which we have serviced there. More

by janniewhite1
Sales Price Transparency
Trade-in Experience
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Andrew and Christina and Brian
May 02, 2023 -

Suburban Ford of Ferndale responded

We are happy we could make your experience a positive one! At Suburban Ford of Ferndale, we value our customers and we look forward to seeing you on your next visit. Take care!

April 21, 2023

I had planned to use my car sheild account however still wanted Suburban Ford of Ferndale to work on it even though I might have to pay more. Could not have made a better choice since I not only did not pa More

by Thechup
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Cornell
May 02, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for your wonderful response to the quality of service our Staff provides! We try to provide all of our guests with a great atmosphere and world-class service that you can trust.

April 19, 2023

Wonderful experiences every time I go there, in service, they’re very honest, so nice, and will get the job done for whatever service your car needs. More

by JoJoooo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Legowsky, Christina Cornell, Andrew Perkins, Tom Burnett, Timothy Slesinski, Dequoan Jones, Nehemiah Arnold, Austin Whitley
May 02, 2023 -

Suburban Ford of Ferndale responded

Hello, your comments keep us motivated and working hard for all our guests! We hope to be of service to you again! Take care!

April 18, 2023

Mark helped us find a car in under a day and within our budget. He was receptive to our needs and made everything seamless and quick. Derek in finance was also really helpful and was easy to work with. More

by Ilynn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Fortuna
May 02, 2023 -

Suburban Ford of Ferndale responded

Hi Ilynn, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 18, 2023

Mark helped us find a car in under a day and within our budget. He was receptive to our needs and made everything seamless and quick. Derek in finance was also really helpful and was easy to work with. More

by Ilynn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Fortuna
May 02, 2023 -

Suburban Ford of Ferndale responded

Hi Ilynn, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

April 17, 2023

I took my EcoSport in for a repair of the exhaust system. The work was completed quickly and accurately. Communication from the service advisor was prompt and professional. More

by EcoSportOwner
Service Time
Recommend Dealer
Yes
Employees Worked With
Brian Legowsky
May 02, 2023 -

Suburban Ford of Ferndale responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

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