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Suburban Ford of Ferndale

Ferndale, MI

4.3
586 Reviews

21600 Woodward Ave

Ferndale, MI

48220

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586 Reviews of Suburban Ford of Ferndale

April 18, 2023

Mark helped us find a car in under a day and within our budget. He was receptive to our needs and made everything seamless and quick. Derek in finance was also really helpful and was easy to work with. More

by Ilynn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Fortuna
May 02, 2023 -

Suburban Ford of Ferndale responded

Hi Ilynn, thank you for taking the time to leave us your response to our Staff's outstanding customer service! If you have any additional needs or questions, we will be more than happy to assist you! Safe travels!

April 18, 2023

Mark helped us find a car in under a day and within our budget. He was receptive to our needs and made everything seamless and quick. Derek in finance was also really helpful and was easy to work with. More

by Ilynn
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Mark Fortuna
May 02, 2023 -

Suburban Ford of Ferndale responded

Hi Ilynn, thank you for taking the time to leave us your response to our Staff's outstanding customer service! Please let us know if there is ever anything else we can do for you! Safe travels!

April 17, 2023

I took my EcoSport in for a repair of the exhaust system. The work was completed quickly and accurately. Communication from the service advisor was prompt and professional. More

by EcoSportOwner
Service Time
Recommend Dealer
Yes
Employees Worked With
Brian Legowsky
May 02, 2023 -

Suburban Ford of Ferndale responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. We hope to be of service to you again! Take care!

April 15, 2023

Great and excellent service! Courtesy greeting and check out. Wonderful car wash. thanks for everything More

by DeborahThomas73
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Melvin McElveen 5 stars!
May 02, 2023 -

Suburban Ford of Ferndale responded

Hello, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

April 14, 2023

Terrible Service,the worst customer service I ever dealt with such poor communication, over charge you and be mad when you call them out on it More

by Ladiiadicktiv00
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Brian Legowsky, Brad Rummer, Brycen "Bruce" Collins
May 02, 2023 -

Suburban Ford of Ferndale responded

Hi, we are so disappointed to learn of this situation you have described. Please give us a call at (877) 820-6423 and we will do our best to make this better. We hope to hear from you soon.

April 07, 2023

Services, professional, and a very comfortable environment. Everyone is eager to help and I’m always comfortable whenever I purchase or lease cars from this dealership. They go out the way to make More

by alethea357
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Leon Stoudemire
Apr 07, 2023 -

alethea357 responded

Great Job Guys🥰

April 05, 2023

Dealership is very friendly and professional. Got my truck serviced in a timely manner. Pleasant experience More

by Djaf643
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Christina Cornell
Apr 08, 2023 -

Suburban Ford of Ferndale responded

Hi, thank you for leaving such a great review and high star rating. Our team is dedicated to providing top-quality service, and we're so happy to hear that your experience reflected this.

Apr 08, 2023 -

Djaf643 responded

Absolutely. Thank you for taking care of my vehicle

March 28, 2023

Very clean, easy to access, friendly and wifi accessible. Highly recommended if you're looking for prompt efficient service. More

by j barnes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew Perkins
Mar 31, 2023 -

Suburban Ford of Ferndale responded

Hi, we are very happy to have provided you with such a positive experience! Thanks for the recommendation, and have an amazing day!

March 28, 2023

My car was serviced this morning for an oil change. The waiting area is clean and the service was awesome. I was quoted a 2 hour wait time. I only waited 1 hour. The representative was patient, polit More

by PFOSTER
Recommend Dealer
Yes
Employees Worked With
Darin Fogle, Dequoan Jones
Mar 31, 2023 -

Suburban Ford of Ferndale responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Suburban Ford of Ferndale. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

March 28, 2023

So far so good. Will be back for any needed service. Will recommend to others. More

by MrIsaiah72
Recommend Dealer
Yes
Employees Worked With
Christina Cornell
Mar 31, 2023 -

Suburban Ford of Ferndale responded

Hi, we are very happy to have provided you with such a positive experience! We are always more than happy to assist you if anything else comes up. Take care!

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