Suburban Ford of Ferndale

Yesterday was my first time having my car servived at this dealer and it won't be my last.thanks to Andrew. Once my car's diagnosent was complete .ir was determined that a new engine was needed. A this dealer and it won't be my last.thanks to Andrew. Once my car's diagnosent was complete .ir was determined that a new engine was needed. Andrew quickly arranged for me to receive a loaner. His professionalism was exceptional, memorable. and is the reason why I will return. Great Job Andew and Suburban Ford More

I am so happy with the service department . Especially Mike the service manager and Andre the service advisor assigned to me. My air conditioning went down last week the hotest week this year. 90 degree Mike the service manager and Andre the service advisor assigned to me. My air conditioning went down last week the hotest week this year. 90 degrees every day. I have health issues and I am a senior citizen. Mike treated me with dignity and respect and when I come for service issues Andre is awesome. Thank you in these time service is a plus. Great Job Guys More

Mark and Kevin were awesome in ferndale—they helped me get my 89 year old grandfather into a safe vehicle Quickly and painlessly. Thanks again, Mark & Kevin! Alyson get my 89 year old grandfather into a safe vehicle Quickly and painlessly. Thanks again, Mark & Kevin! Alyson More

Mark and Kevin were super helpful and transparent in every step of the buying process. They made the out of state purchase very seamless and easy! every step of the buying process. They made the out of state purchase very seamless and easy! More

Very friendly dealer, the sales and the manager are very helpful with buying process and prep for delivery the key. Basically, nice car with good deal. helpful with buying process and prep for delivery the key. Basically, nice car with good deal. More

Nice personality, cheerful when speaking with her. Good direction when setting up appointments. Did not get annoyed when I had to reschedule the my appointment. direction when setting up appointments. Did not get annoyed when I had to reschedule the my appointment. More

Suburban doesn't care about you or the car you purchase. I purchased a 2012 Toyota Tacoma from Suburban Ford of Ferndale. I worked with Mark Burushko as my sales rep. When working with him he said the truck I purchased a 2012 Toyota Tacoma from Suburban Ford of Ferndale. I worked with Mark Burushko as my sales rep. When working with him he said the truck was great they had Toyota people in to look over the truck when they got it. On the surface everything seemed good about the truck so I purchased it. Within the first couple days of owning it, I had a heat shield fall off, no big deal, it happens. I contact their service department and they tell me to bring it in and they'll see what they can do. After waiting at the service department they told me there wasn't anything they can do for me. Then after owning it for a week, a power steering line blew and caused me to lose power steering over an hour away from my house. I had to stand in front of the dealership and talk on the phone with Brad Rummer for half an hour to get them to even agree to pay some part of the repairs. In the end they did pay for the entire repair, but I was out $250 for towing it there. Now after owning the vehicle for one month it has a transmission fluid leak. By this point I had such a sour taste in my mouth I just took it to a Toyota dealership to have it looked it. They saw the transmission leak but also discovered $5,000 worth of suspension work that needed to be completed and discovered a few codes relating to the suspension that had been cleared previously. I've only driven this vehicle a couple hundred miles at most at this point, this dealership doesn't care about the quality of cars they sell you and it's like pulling teeth to get them to acknowledge that they sold you a car they never did their due diligence on. More

my car wouldn't start.I'm sick and couldn't get my car to the dealer.my car was towed in and I did all my transation over the phone.fix my car at the end of the day.back at my house by 5:00.Just very thankfu the dealer.my car was towed in and I did all my transation over the phone.fix my car at the end of the day.back at my house by 5:00.Just very thankful for all the help. Andrew and Michael..team helps all the time..Thanks More

Michael was Quick to respond to my concerns and we were able to resolve our issue in a timely manner. Thank you Michael. From Irv Kearney. able to resolve our issue in a timely manner. Thank you Michael. From Irv Kearney. More