Suburban Ford of Ferndale

Suburban doesn't care about you or the car you purchase. I purchased a 2012 Toyota Tacoma from Suburban Ford of Ferndale. I worked with Mark Burushko as my sales rep. When working with him he said the truck I purchased a 2012 Toyota Tacoma from Suburban Ford of Ferndale. I worked with Mark Burushko as my sales rep. When working with him he said the truck was great they had Toyota people in to look over the truck when they got it. On the surface everything seemed good about the truck so I purchased it. Within the first couple days of owning it, I had a heat shield fall off, no big deal, it happens. I contact their service department and they tell me to bring it in and they'll see what they can do. After waiting at the service department they told me there wasn't anything they can do for me. Then after owning it for a week, a power steering line blew and caused me to lose power steering over an hour away from my house. I had to stand in front of the dealership and talk on the phone with Brad Rummer for half an hour to get them to even agree to pay some part of the repairs. In the end they did pay for the entire repair, but I was out $250 for towing it there. Now after owning the vehicle for one month it has a transmission fluid leak. By this point I had such a sour taste in my mouth I just took it to a Toyota dealership to have it looked it. They saw the transmission leak but also discovered $5,000 worth of suspension work that needed to be completed and discovered a few codes relating to the suspension that had been cleared previously. I've only driven this vehicle a couple hundred miles at most at this point, this dealership doesn't care about the quality of cars they sell you and it's like pulling teeth to get them to acknowledge that they sold you a car they never did their due diligence on. More

my car wouldn't start.I'm sick and couldn't get my car to the dealer.my car was towed in and I did all my transation over the phone.fix my car at the end of the day.back at my house by 5:00.Just very thankfu the dealer.my car was towed in and I did all my transation over the phone.fix my car at the end of the day.back at my house by 5:00.Just very thankful for all the help. Andrew and Michael..team helps all the time..Thanks More

Michael was Quick to respond to my concerns and we were able to resolve our issue in a timely manner. Thank you Michael. From Irv Kearney. able to resolve our issue in a timely manner. Thank you Michael. From Irv Kearney. More

Blaize was very helpful but Brian and Pete need to take lessons from blaize on how to treat a costumer. Very bad experience at Ferndale dale Ford. lessons from blaize on how to treat a costumer. Very bad experience at Ferndale dale Ford. More

Sold me a car without a owners manual even thou there was one in the glove box the night before when we looked at it plus the fog lights on my fusion were kicked out or broke out not happy only quarter tank one in the glove box the night before when we looked at it plus the fog lights on my fusion were kicked out or broke out not happy only quarter tank of gas even thou I drove 2 hours to buy it More

Mr. Davis did a wonderful job alleviating my anxiety about purchasing a vehicle! He was very professional and timely. Thanks for a seamless experience! When I am in need of another vehicle, I will retu about purchasing a vehicle! He was very professional and timely. Thanks for a seamless experience! When I am in need of another vehicle, I will return without hesitation. More

Lack of Customer Service He was very condescending and patronizing. My first experience over the summer was the same way however, I felt possibly he was having a bad day. Exc He was very condescending and patronizing. My first experience over the summer was the same way however, I felt possibly he was having a bad day. Except I was treated the same way on my return visit. I will no longer be servicing my vehicle at this dealership. More