Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Suburban Ford of Ferndale
Ferndale, MI
583 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
583 Reviews of Suburban Ford of Ferndale
March 20, 2020
Honest, attentive, and really took the extra mile (no pun intended) to help my me select a new vehicle lease. Moe made my experience painless. Cheers! intended) to help my me select a new vehicle lease. Moe made my experience painless. Cheers! More
by Dave3737
Employees Worked With
Moe Doueik
March 20, 2020
Excellent sales person. I have been recommending Moe to everyone in my family and will only go to Moe because he gets to the point and is really helpful. No traps, no lies, no false advertisement and that’ everyone in my family and will only go to Moe because he gets to the point and is really helpful. No traps, no lies, no false advertisement and that’s what i look for in a sales person as I’m under a lot of stress when searching for a vehicle. The last thing i need is someone to make finding a vehicle difficulty especially in short timing. I highly recommend him for your next vehicle search! More
by Doug Meyer
Employees Worked With
Moe Doueik
March 19, 2020
Blaize was very helpful but Brian and Pete need to take lessons from blaize on how to treat a costumer. Very bad experience at Ferndale dale Ford. lessons from blaize on how to treat a costumer. Very bad experience at Ferndale dale Ford. More
by Irvenkearney
Employees Worked With
Brian Legowsky, Pete Neubauer, Blaize Bailey
March 15, 2020
Sold me a car without a owners manual even thou there was one in the glove box the night before when we looked at it plus the fog lights on my fusion were kicked out or broke out not happy only quarter tank one in the glove box the night before when we looked at it plus the fog lights on my fusion were kicked out or broke out not happy only quarter tank of gas even thou I drove 2 hours to buy it More
by Shanehaney23
Employees Worked With
Mark Borushko
March 14, 2020
Mr. Davis did a wonderful job alleviating my anxiety about purchasing a vehicle! He was very professional and timely. Thanks for a seamless experience! When I am in need of another vehicle, I will retu about purchasing a vehicle! He was very professional and timely. Thanks for a seamless experience! When I am in need of another vehicle, I will return without hesitation. More
by Dr Nic
Employees Worked With
Kamin Davis
March 03, 2020
Lack of Customer Service He was very condescending and patronizing. My first experience over the summer was the same way however, I felt possibly he was having a bad day. Exc He was very condescending and patronizing. My first experience over the summer was the same way however, I felt possibly he was having a bad day. Except I was treated the same way on my return visit. I will no longer be servicing my vehicle at this dealership. More
by Unhappy
Employees Worked With
Pete Neubauer
February 29, 2020
Mike and hes Team always give us the right parts . we love to see how the team works together. Always on time and the right parts. Thank you to all the parts dept. And happy retirement mike we love you a love to see how the team works together. Always on time and the right parts. Thank you to all the parts dept. And happy retirement mike we love you and hope you stay in contact with us. More
by Aconc809
Employees Worked With
Kurt Kauflin, Gregory Hoobler, Mike Spicko, Tom Burnett, Eric O'neill
February 28, 2020
Called on a Dodge Dakota. Asked John Tocco to check the truck for rust because we were coming from 45 minutes away and didn't want to waste time and gas for a rust bucket. He called back, told us it was Mi truck for rust because we were coming from 45 minutes away and didn't want to waste time and gas for a rust bucket. He called back, told us it was Mint, NO rust, just a little paint peeling off the bumper. Take the trip and find rust on the driver side box. John tells us to sand it down and add flares! WTH??! Try calling to talk to a manager, get some woman who blew off my complaint saying she'd get another salesman to sell me a different truck because there's 40 other trucks out there, don't buy that 1. Now they're calling and texting non stop. We are VERY DISSATISFIED!! Will never go back or send anyone else there More
by furious furton
Employees Worked With
John Tocco
February 20, 2020
Mark was very easy to work with and answered all my questions. Also provided me with all the info I needed to make for a smooth transaction. Will definitely be back for my next car. questions. Also provided me with all the info I needed to make for a smooth transaction. Will definitely be back for my next car. More
by Jktek1
Employees Worked With
Kevin Maples, Mark Borushko
February 16, 2020
What a joke. After talking on phone with salesperson the previous night,drove 25 miles to look at 2 cars. When I got there and looked at first car, the door panel nearly fell out and I couldn't even close b previous night,drove 25 miles to look at 2 cars. When I got there and looked at first car, the door panel nearly fell out and I couldn't even close back the door, then I asked about the other available car and was told it was sold. 50 mile round trip Ridiculous. More
by Loneranger17
Employees Worked With
Sterling, Mark Borushko
