Suburban Ford of Ferndale

FALSE ADVERTISING You would think that when a dealership lists the cars features on the window sticker, and you pay the window sticker price, you’d think the dealership You would think that when a dealership lists the cars features on the window sticker, and you pay the window sticker price, you’d think the dealership would feel a sense of obligation to, at the very least see to it, that the car is equipped the amenities listed on that window sticker. You’d also think that important safety features you spoke of, and supposed to be included would be functional. This is NOT the case with Suburban Ford of Ferndale. They LIED to us, plain and simple. This is a nice way to treat a third time customer. Not respect, but rather LIES and DECEPTIONS. However, the body shop did nice work! More

Taking Care of Business I just had the most awesome experience with my salesperson, Mr. Alan Brown, He didn't just want to sell me a vehicle, he really wanted me to be satisf I just had the most awesome experience with my salesperson, Mr. Alan Brown, He didn't just want to sell me a vehicle, he really wanted me to be satisfied. From the moment I walked into the dealer, Mr. Brown took good care of me, polite, friendly, patient and very professional, he made sure I got the royal treatment. I was able to see, go over all features of the vehicle, and test drive each one, to make my final decision. Thank you Mr. Brown for your kindness. I am enjoying my vehicle to the fullest, and my children, Thanks. More

Pleasurable Professional Experience While searching for a used Mercedes, I found my car at Suburban. Alan Brown was outstanding! He was very professional, knowledgeable, honest ,courteou While searching for a used Mercedes, I found my car at Suburban. Alan Brown was outstanding! He was very professional, knowledgeable, honest ,courteous and attentive. Alan took his time with me, showing me features on the vehicle and applied no pressure. Alan’s boss Brad was equally attentive. He worked expeditiously to complete necessary paperwork. Less than 30 minutes of making my decision, I was on my way. From the administrative support staff to the finance and General Managers, I felt respected. I’m glad I chose Suburban. I got a fair deal on a great car. I’d consider Suburban for future purchases. More

Excellent Customer Service I went in for service on my 2013 Ford Fusion, as there was a recall. This is the third dealer I contacted in regards to being serviced, and the only o I went in for service on my 2013 Ford Fusion, as there was a recall. This is the third dealer I contacted in regards to being serviced, and the only one that actually helped. From the initial phone conversation, to being greeted with a smile by Eric when I pulled into the wrong spot lol to the extremely friendly & fast service, they were great! I was first assisted by Andrew, whom was already in the middle of assisting other customers. He was prompt and attentive in assessing my issue, and informed me that Blaize would be helping me. Blaize was friendly and personable, and made the transaction seamless. Chris was quick with fixing the issue, and making sure my car was back to normal. In today’s climate, it’s refreshing to patronize a business that has exceptional customer service, and creates a generous atmosphere. When I’m ready to upgrade, I will definitely be sure to get my next Ford from this location. More

Very helpful throughout the purchasing experience. Highly recommend. will help you with whatever you need. Be it in the bank/loan department to finding the right car with in your price range Highly recommend. will help you with whatever you need. Be it in the bank/loan department to finding the right car with in your price range More

Ford Fusion Maintenance Andrew and his team took care of some minor issues, oil change, ptu oil change, and swapped a steering wheel and illuminated door sills for me. Whene Andrew and his team took care of some minor issues, oil change, ptu oil change, and swapped a steering wheel and illuminated door sills for me. Whenever I voiced concerns or asked questions, I was given quick and concise information. Everything you'd want in a dealership you can trust. Truly gives a new definition to dealership service. 10/10 would never go anywhere else. Tim has sold me two Fusions in the past year and love them both! Seriously best salesman in the business. Out of all the dealerships and people I have dealt with, I can't imagine having to change if/when he retires. Enjoying the ease and trust while I can for sure! More

New (used) car Very easy car buying experience! I was able to come in, test drive and buy the car in a couple hours. The car is in pretty good shape and I got a fant Very easy car buying experience! I was able to come in, test drive and buy the car in a couple hours. The car is in pretty good shape and I got a fantastic deal! More

Great Experience I thoroughly appreciate my experience with Alan Brown. He was very patient and thorough. He shared his insight on the options that I was exploring. Ul I thoroughly appreciate my experience with Alan Brown. He was very patient and thorough. He shared his insight on the options that I was exploring. Ultimately I was able to make the perfect choice for me. You won’t be disappointed More

Excellent Service, works for the customer. From the moment we walked in Mr. Kamin Davis was able to take care of us quickly and efficiently. This was my first dealership purchase. I was approve From the moment we walked in Mr. Kamin Davis was able to take care of us quickly and efficiently. This was my first dealership purchase. I was approved for financing same day and I have been able to approach Mr. Davis with relative ease for any concerns I have had after the purchase. Whether it be for repairs or contract information. The other staff was equally efficient and was very thorough explaining things to me for ease of mind. I reccomend this dealership to anyone looking for excellent customer service as well as relaxed, friendly and professional experience. More

Great service I have nothing but glowing accolades for the expertise and manner in which Mr. Tye Gibson helped me with the selection and purchase of my automobile. I have nothing but glowing accolades for the expertise and manner in which Mr. Tye Gibson helped me with the selection and purchase of my automobile. He instilled trust and insured that I had all the needed information to make an intelligent car selection. More