Suburban Ford of Ferndale

this place instead of Royal Oak Ford for service I initially brought my boyfriend's 2017 Fusion to Royal Oak Ford (the place of purchase), for an oil change and tire rotation. I had phoned them in a I initially brought my boyfriend's 2017 Fusion to Royal Oak Ford (the place of purchase), for an oil change and tire rotation. I had phoned them in advance to make an appointment and was told I could just bring it in for those services. When I pulled in there were several cars in front of me and an employee asked what I was there for. I told her an oil change, and she said, "not today, if you don't have an appointment." I explained what I was told over the phone and she apologized and told me that I had been misinformed. She recommended that I take it down to Suburban, that an appt. would not be necessary there. Well, I did just that. I was greeted with a smile from Ms. Blaize Bailey and was told no problem, not, "not today". I was in and out of there in approx. 45 minutes. From start to finish it was an excellent experience. Thanks Blaize and Suburban Ford!!! More

Tires I have never had such great service or better pricing in my entire time of owning automobiles. I’ll be back for service every time I need it. This is I have never had such great service or better pricing in my entire time of owning automobiles. I’ll be back for service every time I need it. This is the only dealer to visit in south east Michigan. More

Helped us when we had a major mechanical issue! Brian Legowsky did an excellent job helping us when we had a major mechanical issue with a 2017 ford edge, I had just purchased in our home town of Vi Brian Legowsky did an excellent job helping us when we had a major mechanical issue with a 2017 ford edge, I had just purchased in our home town of Virginia. We noticed a loud sound coming from the vehicle during our vacation in Michigan, we brought it in to Brian, who discovered a cracked flex plate. I'm so thankful he was able to work us in, and get our car fixed so we could ride back home to Virginia safely! He was the only person who was able to help us after calling around all Ford service centers in the area. Brian kept us informed of the progress and did an excellent job fixing the car! Thank you very much for your great service and for getting us back to VA safely!! Thank you- Rose and Todd More

2013 F-150 issues resolved I brought my 2013 F-150 in for service work under my Premium Care Extended Service Plan. My 2013 F-150 has 64,750 miles on it. Service Consultant I brought my 2013 F-150 in for service work under my Premium Care Extended Service Plan. My 2013 F-150 has 64,750 miles on it. Service Consultant Blaize Bailey and Service Manager Michael did an exemplary job of explaining what was and what was not covered by the Premium Care ESP. While I was a little disappointed with what the ESP did not cover, the explanation from Michael was professional and understandable, and I’ll have to deal with FMC directly on the non-covered item. I bought my ESP at this dealership and they have done nearly all my service and maintenance work. I especially enjoyed working with Blaize and Michael. Good people make for a good dealership experience. More

Outstanding Blaise Bailey was AWESOME, She kept me up to date on the service of my vehicle. She was really Nice need more Kind Pleasant Young Ladies like her arou Blaise Bailey was AWESOME, She kept me up to date on the service of my vehicle. She was really Nice need more Kind Pleasant Young Ladies like her around Thank you for your time. :) And I Always have to say THANK YOU to Leon Stoudemire whom has sold me my last 3 vehicles. I follow him wherever he goes. Great Service All around :) LaTonia T. More

First oil change Everything went smoothly and was happy with the services. Something happened to the exterior during service, but the manager was very happy to help an Everything went smoothly and was happy with the services. Something happened to the exterior during service, but the manager was very happy to help and had it fixed quickly. Very friendly staff. More