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Suburban Ford of Ferndale
Ferndale, MI
583 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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583 Reviews of Suburban Ford of Ferndale
June 06, 2018
Mighty, Marvelous, Maruader Dennis was very honest in his dealing with us and made the loan experience--along with Kevin--one that was smooth and very positive. We arrived at the Dennis was very honest in his dealing with us and made the loan experience--along with Kevin--one that was smooth and very positive. We arrived at the clean and spacious dealership used lot to check out a 2004 Mercury Marauder. The 1st time we visited the Marauder was having issues with the traction control and the check engine light came on as soon as we pulled away from the dealership. Dennis sincerely apologized and did not know that the vehicle was having issues. We returned a few weeks later to give the Marauder a 2nd chance. Upon our decision to purchase and going into negotiations, Suburban Ford made everything very easy to understand and smooth. There was little negotiation to our offer and they thanked us for coming in a 2nd time. We drove off in our new-to-us Marauder with the plate already on, the tabs paid for, and insurance. It was simple, easy-to-understand, and I strongly feel that Suburban Ford gave us a great deal and worked with us to find the best loan details possible. We are still getting used to all the looks we get on the road and will be recommending Suburban Ford to others. More
by MMgURL
Employees Worked With
Dennis Lietz, Kevin Maples
May 16, 2018
Parts Counter I worked with the parts team at Suburban Ford of Ferndale for over forty years. Mike Spicko is the most knowledgeable parts man in the Ford Dealership I worked with the parts team at Suburban Ford of Ferndale for over forty years. Mike Spicko is the most knowledgeable parts man in the Ford Dealership World. Great attitude, friendly and customer service is at the top of his priority. George Samulski More
by George
Employees Worked With
Mike Spicko
April 18, 2018
Happy customer Nick, made my leasing experience as one that was smooth and positive. He did all that he could to get me the best deal I could get. He answered all my Nick, made my leasing experience as one that was smooth and positive. He did all that he could to get me the best deal I could get. He answered all my questions and was very personable throughout the whole process. Thank you, Nick Burns, because of you I will be returning to Ferndale Ford. - appreciative and returning customer More
by happy customer
Employees Worked With
Nick Burns
April 14, 2018
Car wash? I took my 2014 Fusion in for an oil change, tire rotation, check-up, and recall service for a steering safety problem. I got my call that it was ready I took my 2014 Fusion in for an oil change, tire rotation, check-up, and recall service for a steering safety problem. I got my call that it was ready after about 90 minutes. I had purchased a 3-service package that includes a car wash each time. The car wasn't washed - "It's not working," I was told. That's two services in a row now that I did not get the "free" car wash. That was disappointing, but otherwise I am happy with the service at Suburban Ford. More
by Bill
Employees Worked With
Kristin Walker
April 13, 2018
Couldn’t have been easier or treated friendlier Staff was knowledgeable, respectful and friendly. All my requests were cheerfully satisfied and I got the suv I wanted at the price I hoped for. I’d r Staff was knowledgeable, respectful and friendly. All my requests were cheerfully satisfied and I got the suv I wanted at the price I hoped for. I’d recommend to anyone. More
by DrestinBlack
Employees Worked With
Dennis Lietz, Kevin Maples
April 13, 2018
It was nice to feel like there was no bate and switch It was a great feeling for my wife and I to finally feel like there was no bate and switch. Dennis was pateint, kind and informative. He helped us loo It was a great feeling for my wife and I to finally feel like there was no bate and switch. Dennis was pateint, kind and informative. He helped us look at several vehicles and was not worried about rushing us. He was well informed about the vehicles and made us feel like he was honest as well. A good man. His team helped expidite everything quickley and efficiantly. Well done! More
by James Isaacson
Employees Worked With
Dennis Lietz, Matt Batulis, Kevin Maples
April 03, 2018
Oil change Blaize was super cool. She was kind and friendly and made sure to help get me in and out quick. She used the names of the people servicing my car whic Blaize was super cool. She was kind and friendly and made sure to help get me in and out quick. She used the names of the people servicing my car which was a refreshingly humanizing. More
by Hasan Kaakarli
Employees Worked With
Blaize, Blaize Bailey
March 30, 2018
Great Experience Dennis was very helpful, very friendly, and very knowledgeable. He helped to save me money by checking into other financing options for me even thoug Dennis was very helpful, very friendly, and very knowledgeable. He helped to save me money by checking into other financing options for me even though I didn't think to ask him to do so. Kevin was very friendly and very knowledgeable and made the transaction seamless and quick. More
by Jen K
Employees Worked With
Dennis Lietz, Kevin Maples
March 28, 2018
My service experience. I am very pleased with this dealership because of the exceptional service they provide. The customer lounge is clean and comfortable. Also, the staf I am very pleased with this dealership because of the exceptional service they provide. The customer lounge is clean and comfortable. Also, the staff is very friendly and efficient. More
by Another mother
Employees Worked With
Darin Fogle, Kristin Walker
March 28, 2018
Very good experience, thank you again. The service was great, my dealer made sure I had everything I needed and sold me the car very professional and they work with you. And they go the ext The service was great, my dealer made sure I had everything I needed and sold me the car very professional and they work with you. And they go the extra mile for you. More
by jwill
Employees Worked With
Dennis Lietz, Kevin Maples, Nipa Rahman
