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Suburban Ford of Ferndale
Ferndale, MI
583 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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583 Reviews of Suburban Ford of Ferndale
December 12, 2023
Service was professional. Salesperson, Theresa is awesome. She goes above and beyond to help her customers. If you're looking to purchase a good certified used vehicle. Vis Salesperson, Theresa is awesome. She goes above and beyond to help her customers. If you're looking to purchase a good certified used vehicle. Visit Suburban Ford of Ferndale. Ask for, Theresa, she's a gem. More
by nathansw0208
Employees Worked With
TeresaMarie D'Agostino, Derrick Walker
December 11, 2023
I had an issue and I contacted Tom regarding it and he handled it right away. When I came back to pick up my new purchase. He came over and introduced himself to me and let me know I can come to him anyti handled it right away. When I came back to pick up my new purchase. He came over and introduced himself to me and let me know I can come to him anytime no questions asked. He is a man of his word and I greatly appreciate him. More
by Sophia
Employees Worked With
TeresaMarie D'Agostino, Tom MacPherson
November 12, 2023
Great dealership and wonderful employees. Very fast communication. Called me as soon as the truck I wanted.was available. Worked with me to get a competitive interest rate. Very fast communication. Called me as soon as the truck I wanted.was available. Worked with me to get a competitive interest rate. More
by Rhonda Welch
Employees Worked With
Joshua Arcos, Tom MacPherson
November 02, 2023
Ferndale Ford is the worst dealership I have ever used. Finance officer screwed up the finance paperwork and warranty paperwork. It took almost 3 months to get everything straightened out. Numerous calls a Finance officer screwed up the finance paperwork and warranty paperwork. It took almost 3 months to get everything straightened out. Numerous calls and messages and nothing was getting done. Some how by accident I wound up talking with Mr Antonio Sbrocca. He went to work on the problems and corrected them in a timely fashion. I am totally satisfied with the job Mr Sbrocca did he rates 5 stars plus. The dealership gets 1 star only because I can't leave 0 stars. Mr Sbrocca is the only positive thing about this purchase. More
by bacman3232
Employees Worked With
TeresaMarie D'Agostino, Derrick Walker, Antonio Sbrocca
October 26, 2023
I purchased a Cadillac ATS about 6 months ago. Within the first month and a half I had a radiator hose leak. When we changed it we realized there was electrical tape wrapped around it. They taped Within the first month and a half I had a radiator hose leak. When we changed it we realized there was electrical tape wrapped around it. They taped my hose! About two months after that I had to replace my tie rods, struts, get an alignment and my shocks are completely destroyed. So I fixed all of that. Not even a month later I have a leak in my rear differential and it effected my power steering and axel. My radio also goes on and off and I have some electrical problems. All within 6 months. This has cost me so much time, money, and stress. I had a horrible car buying experience from them. I hope this review helps at least one person. I would never recommend this dealership. Such a waste of money and time. 10/10 would not recommend More
by Leburgess77
Employees Worked With
Kevin maples
October 22, 2023
BEWARE & RUN AWAY! !! Take your business elsewhere. Bought a car here recently. In less than 48 hours, it broke down as I was getting on the on ramp to the expressway. T !! Take your business elsewhere. Bought a car here recently. In less than 48 hours, it broke down as I was getting on the on ramp to the expressway. Terrifying and so upsetting. The engine light came on and the transmission isn't working after only 2 days and less than 100 miles of driving. It won't even turn on at all. I didn't purchase a warranty. However after just days of minimal use, I find it completely unacceptable that the dealership refuses to offer any help at all even in good will & good faith. Speaking with the sales manager, Antonio only wasted time & added to the injury. He was rude, arrogant and totally unhelpful. Bottom line, I would never recommend their products or their service. They clearly aren't inspected thoroughly enough & when they breakdown nearly fresh off the lot, they don't care. They just continue to repeat the same xx about their inspections & repairs they put into cars before they hit the sales floor. Clearly, this is not the case. It doesn't justify their $400 "reconditioning fee" which should really just their business expense, not the customers. You can see others have had similar experiences according to their reviews. I'm not impressed. They did me no favors by selling me a $10,000 lemon without any remorse. At best, their cars need to be inspected much more thoroughly & at worst, they're just a bad business that operates in bad policies. I believe both to be true. After only 2 days, now I'm stuck with a car I can't drive for quite a while I wait to learn how many hundreds of thousands of dollars these repairs will cost on a car I JUST BOUGHT! They're really earning their reputation. I have no idea how people that do business sleep at night. Take your business elsewhere and scrutinize any dealership fiercely. This is business that doesn't care an ounce about people. I'd sooner walk than ever allow anyone I ever encounter to give their business here. This company has nothing good going for it & nothing good coming. More
by JMW
Employees Worked With
Antonio Sbrocca
