Suburban Ford of Romeo

Service department was very congenital , helpful and pleasant. However it took a week to do the job. pleasant. However it took a week to do the job. More

The service associates i worked with were good. But Ford company and dealership as a whole is very disappointing. I have purchased a 2022 Ford Bronco a few years ago and have already dealt with sev But Ford company and dealership as a whole is very disappointing. I have purchased a 2022 Ford Bronco a few years ago and have already dealt with several recalls and issues. Recently, I had to wait for over a month to get a loaner car for a problem that I thought was covered under my purchased Ford Gold premium warranty but was told that it wasn't to my surprise. And the issue with my windows, which was promised to be resolved a year ago, now is not covered to be fixed either, even though it was an apparent engineering error in the design. This is my first time purchasing a Ford vehicle (previous GM loyalist) and needless to say, I'm very dissatisfied with the Ford protocols and service coverage. I feel Ford has really dropped the ball majorly and it's made me feel hesitant on purchasing another Ford vehicle in the future. More

Buying a car was easy, little time consuming though. Getting things handled after purchasing seems to be the hard part. Would not buy from or have service dome again here. Getting things handled after purchasing seems to be the hard part. Would not buy from or have service dome again here. More

I have had work done on my Bronco a few times now and they are always very knowledgeable and helpful. The staff is great!! they are always very knowledgeable and helpful. The staff is great!! More

The Service Representative made every effort possible to be sure my waiting time was minimal. be sure my waiting time was minimal. More

From beginning to the end, it was seamless working with Hillary, Deanna, James, Devin and Shane. They went above and beyond in customer service. I would definitely recommend Suburban Ford of Romeo. Hillary, Deanna, James, Devin and Shane. They went above and beyond in customer service. I would definitely recommend Suburban Ford of Romeo. More

Ian is always informative and friendly. I appreciate his hard work finally figuring out the issue with my Bronco I appreciate his hard work finally figuring out the issue with my Bronco More

The Service Department is very friendly, helpful, and very prompt. Excellent service. Highly recommend them. very prompt. Excellent service. Highly recommend them. More

easy and fast service, comfortable waiting area. Reasonable prices and everyone was easy to work with Reasonable prices and everyone was easy to work with More

Service staff exceptional. Sam was professional, knowledgable and nice. He exp lained process and provided Porter service by Jim . Sam kept me informed through via texts and c Sam was professional, knowledgable and nice. He exp lained process and provided Porter service by Jim . Sam kept me informed through via texts and calls at every step in the repair. More