Suburban Ford of Sterling Heights

Exceptional Service; Quick, Easy & Painfree Experience Generally, any auto-related things (aside from driving the actual car itself) are traumatizing for me, and I honestly had a panic attack prior to brin Generally, any auto-related things (aside from driving the actual car itself) are traumatizing for me, and I honestly had a panic attack prior to bringing my car into the shop to be serviced just due to being triggered by the thought of previous experiences. However, when I arrived, I received phenomenal service that took away the stress of the situation entirely. The representative that I dealt with, Justin W., explained everything to me in Layman's terms, and thoroughly answered all of my questions, not to mention that the job was finished far before I expected it to be. When I left, I felt confident in the service I received, and I will be sure to come back and request Justin's assistance again. It means a lot to me that this was as painless as it should be. More

Bria made it great! Thank you Bria for going out of your way! Im am extremely happy with all!! Went through h-e- double hockey sticks to get me that car. For that i since Thank you Bria for going out of your way! Im am extremely happy with all!! Went through h-e- double hockey sticks to get me that car. For that i sincerely appreciate you. More

Great Service Advisor I dealt with Dan the last 2 times my 2015 Ford Focus was brought in for Service. He was good about calling me and telling me what was happening with m I dealt with Dan the last 2 times my 2015 Ford Focus was brought in for Service. He was good about calling me and telling me what was happening with my car. Dan also stayed in contact with the Service Manager Mike and kept him up to date what was happening with my car. Of all the Service Advisors I have had through the years, Dan impressed me the most. More

Great Experience and Great Saleman! Mike S. Did a Great job getting me into a new car. I had a bad experience with my trade in car so I was nervous . But he made the procedure go smoothl Mike S. Did a Great job getting me into a new car. I had a bad experience with my trade in car so I was nervous . But he made the procedure go smoothly and he explain everything to me that what was being done . He got me great Financing and I was very impressed with his professionalism. He spent the time going over everything with me in my car before I left the lot. I would definitely come back to Mike for my next car and Surburban Ford More

Communications Sent email request for pricing. Still have not receive the information I requested. Dealer did try to reach out over the phone but playing phone t Sent email request for pricing. Still have not receive the information I requested. Dealer did try to reach out over the phone but playing phone tag isn't always fun. Had to move forward. More

Salesman Couldn't Care Less! I walked in ready to buy a brand new car and Joe approached to help. Once I had found the car I wanted, he asked me to wait in his office. I waited I walked in ready to buy a brand new car and Joe approached to help. Once I had found the car I wanted, he asked me to wait in his office. I waited there for over an hour while he helped other potential buyers before someone else FINALLY came up to help (I don't remember the name of that salesman). Due to this, I was unable to actually purchase the car that day because it had gotten so late so they requested I come back the next day (which I begrudgingly ended up doing only because the car I was looking for was difficult to find). They offered 5 free oil changes to compensate but it was very unprofessional. Would go somewhere else if you're looking to spend a decent amount of money on a new car. More

Went the extra mile! The new car sales floor are all great, they make you feel welcomed and have good hospitality. Thank you Dave Curtiss, for working extra hard for me, The new car sales floor are all great, they make you feel welcomed and have good hospitality. Thank you Dave Curtiss, for working extra hard for me, " you da man". More

Great experience Nicole was awesome, made getting a new truck simple and easy! Going to highly recommend her to all friends and family. Purchase and pickup were only h Nicole was awesome, made getting a new truck simple and easy! Going to highly recommend her to all friends and family. Purchase and pickup were only hours apart and was a seamless transaction. Thanks Nicole & team! More

Sincere service New car shopping this week we began our search working with Mandy, and she was very helpful, professional and quick. Lisa came by to see how things we New car shopping this week we began our search working with Mandy, and she was very helpful, professional and quick. Lisa came by to see how things were with us, in general, and sat down for at least five minutes sharing about our love of pets and life in general. She, and Mandy were both 100% sincere and went above the call of duty here. More

Helpful salesman, Nathan Reese In searching for a car for my sister who is recently divorced, I met Nathan Reese. Throughout the process Nathan was courteous, gentlemanly, sensitiv In searching for a car for my sister who is recently divorced, I met Nathan Reese. Throughout the process Nathan was courteous, gentlemanly, sensitive and very helpful. My sister was able to purchase the perfect car for her needs. We were both impressed and grateful. More