Suburban Ford of Sterling Heights

BLOWN AWAY Hi my name is Jerome Thomas, I researched the Cadillac ATS-V Coupe for about six months or more. The fantasy of what it would be like to own one day Hi my name is Jerome Thomas, I researched the Cadillac ATS-V Coupe for about six months or more. The fantasy of what it would be like to own one day seemed to be light years away. Dealership after dealership I searched day in and day out. I stayed on the computer so long, my wife thought I was a virtual statue. My cousin got in on the search as to assist me with other search sites like , Edmunds.com, Cars.com, Carfax.com to name a few. When I logged onto Edmunds there she was, the most beautiful car I have seen in my 52 years on earth. I looked at the pictures that were posted. Saw that the car had everything I was looking for. I also received more pictures from Jayson. I prayed and asked god if he would make a way for me to get this car because of several reasons, mostly because I love what this car had to offer me. I called and asked to speak to someone about "Justice" as I now call her. Brian: "Hi this is Brian" Jerome: "Hi Brian how are you my name is Jerome, I'm interested in the ATS-V you have on your lot." Brian: “Hi Jerome, how are you doing?" Jerome: "I would be much better driving that 2016 ATS-V you have there off your lot" After we spoke for a bit he transferred me to Jayson Rhodes. Jayson: "Hi Jerome I understand you are looking to pick up the ATS-V" Jerome: "Yes I am" Jayson: "Ok I am here to help you make that happen" I felt a warm welcoming feeling come over me with the last two conversations I just had. As time progressed on, Jayson was so very professional and he made me feel so comfortable considering I was six hundred miles away trying to buy such an expensive car that I never saw in person. I thought, wait a minute these guys are being too nice, so I looked at the reviews on their site. I saw that there were a few negative reviews and to be honest it made me feel like I was about to make a big mistake purchasing the car from Suburban Ford of Sterling Heights. The next time I spoke with Jayson I asked him if I could get personal with him, because I didn't know him nor did I know if he was trying to just get a sale and ding the bell so to speak. He said yes and the conversation took me right back to the warm feeling I had from before, with his calm laid back demeanor. We exchanged all the necessary information and I set out to get "Justice". It seemed like the devil was trying to steal my joy from time to time, like me having to cancel my flight because I failed to see when the dealership closed. To, trying to rent a car for the drive only to find out it was too expensive for a one way trip. (Mother's Day weekend/Prom) was the cause. I was determine to fight that evil that was trying to steal my joy. My wife said "Baby I know how bad you want this car and you deserve it, let's just drive my car" After driving six hours I had the privilege to meet the AWSOME!! team of people. Brian, Jeff, Dave, Anthony, Jayson and a host of many other professionally family oriented people. They all made my trip and car buying experience the very best. Jayson is an outstanding gentleman. He came in on his day off to be sure I got what I came for. What blew me away is, it was his birthday and I was the one who got the gift. Money can’t buy that kind of kindness. Jayson my friend I pray that God grants you everything you want in life, because you two made my wish come true. I am going to tell everyone I know about Suburban Ford of Sterling Heights. Thank you everyone who took part in my entire experience. Signed, BLOWN AWAY! More

Exceptional Service; Quick, Easy & Painfree Experience Generally, any auto-related things (aside from driving the actual car itself) are traumatizing for me, and I honestly had a panic attack prior to brin Generally, any auto-related things (aside from driving the actual car itself) are traumatizing for me, and I honestly had a panic attack prior to bringing my car into the shop to be serviced just due to being triggered by the thought of previous experiences. However, when I arrived, I received phenomenal service that took away the stress of the situation entirely. The representative that I dealt with, Justin W., explained everything to me in Layman's terms, and thoroughly answered all of my questions, not to mention that the job was finished far before I expected it to be. When I left, I felt confident in the service I received, and I will be sure to come back and request Justin's assistance again. It means a lot to me that this was as painless as it should be. More

Bria made it great! Thank you Bria for going out of your way! Im am extremely happy with all!! Went through h-e- double hockey sticks to get me that car. For that i since Thank you Bria for going out of your way! Im am extremely happy with all!! Went through h-e- double hockey sticks to get me that car. For that i sincerely appreciate you. More

Great Service Advisor I dealt with Dan the last 2 times my 2015 Ford Focus was brought in for Service. He was good about calling me and telling me what was happening with m I dealt with Dan the last 2 times my 2015 Ford Focus was brought in for Service. He was good about calling me and telling me what was happening with my car. Dan also stayed in contact with the Service Manager Mike and kept him up to date what was happening with my car. Of all the Service Advisors I have had through the years, Dan impressed me the most. More

Great Experience and Great Saleman! Mike S. Did a Great job getting me into a new car. I had a bad experience with my trade in car so I was nervous . But he made the procedure go smoothl Mike S. Did a Great job getting me into a new car. I had a bad experience with my trade in car so I was nervous . But he made the procedure go smoothly and he explain everything to me that what was being done . He got me great Financing and I was very impressed with his professionalism. He spent the time going over everything with me in my car before I left the lot. I would definitely come back to Mike for my next car and Surburban Ford More

Communications Sent email request for pricing. Still have not receive the information I requested. Dealer did try to reach out over the phone but playing phone t Sent email request for pricing. Still have not receive the information I requested. Dealer did try to reach out over the phone but playing phone tag isn't always fun. Had to move forward. More

Salesman Couldn't Care Less! I walked in ready to buy a brand new car and Joe approached to help. Once I had found the car I wanted, he asked me to wait in his office. I waited I walked in ready to buy a brand new car and Joe approached to help. Once I had found the car I wanted, he asked me to wait in his office. I waited there for over an hour while he helped other potential buyers before someone else FINALLY came up to help (I don't remember the name of that salesman). Due to this, I was unable to actually purchase the car that day because it had gotten so late so they requested I come back the next day (which I begrudgingly ended up doing only because the car I was looking for was difficult to find). They offered 5 free oil changes to compensate but it was very unprofessional. Would go somewhere else if you're looking to spend a decent amount of money on a new car. More

Went the extra mile! The new car sales floor are all great, they make you feel welcomed and have good hospitality. Thank you Dave Curtiss, for working extra hard for me, The new car sales floor are all great, they make you feel welcomed and have good hospitality. Thank you Dave Curtiss, for working extra hard for me, " you da man". More

Great experience Nicole was awesome, made getting a new truck simple and easy! Going to highly recommend her to all friends and family. Purchase and pickup were only h Nicole was awesome, made getting a new truck simple and easy! Going to highly recommend her to all friends and family. Purchase and pickup were only hours apart and was a seamless transaction. Thanks Nicole & team! More

Sincere service New car shopping this week we began our search working with Mandy, and she was very helpful, professional and quick. Lisa came by to see how things we New car shopping this week we began our search working with Mandy, and she was very helpful, professional and quick. Lisa came by to see how things were with us, in general, and sat down for at least five minutes sharing about our love of pets and life in general. She, and Mandy were both 100% sincere and went above the call of duty here. More