Timothy O'Connor

If I could give negative stars as an option I would. I purchased a 2020 F150 and a week and a half later I am putting $2300 into it for rear callipers, rotors and pads that they supposedly already repla I purchased a 2020 F150 and a week and a half later I am putting $2300 into it for rear callipers, rotors and pads that they supposedly already replaced. I offered to show pics of the old ones - he didn't want to see those of course. Also needed the transmission serviced - the fluid is awful, the seal was silicone, not the normal gasket breaking apart into the transmission. Probably will need a new transmission in the near future. He could care less - offered to take the vehicle back "if I could get it back to the condition it was in when I drove it off the lot". I should put the crappy, rusted brakes back on and some additive in the transmission to slow down the shudder. He said they don't check the transmissions in the safety inspections as long as they "aren't leaking and shifting". The right rear shock has a huge dent in it, the frame rail is caked with mud and dirt. Do yourself a favor and don't take their "safety inspections" at face value. Take your vehicle to an independent auto shop and have it inspected if you go against your gut (and my advice) and get a vehicle from here. More

Helpful 0

Report | Print

Worst dealer I have ever been to in my life. My $80,000 Ford bronco we shipped to me damaged with damage seats and filthy dirty. when notified of this horrific arrival they through $500 at the i My $80,000 Ford bronco we shipped to me damaged with damage seats and filthy dirty. when notified of this horrific arrival they through $500 at the issue, and basically said it’s not their problem. If you’re looking for an accommodating dealership, who cares about, you and is honest do not go here. They will screw you over. More

Helpful 2

Report | Print

Found car at another dealer on Monday. Transferred vehicle to local dealer. Made purchase on Thursday. Great trade value Great purchase price Smooth transaction Thanks Nikki Elder Transferred vehicle to local dealer. Made purchase on Thursday. Great trade value Great purchase price Smooth transaction Thanks Nikki Elder More

Helpful 0

Report | Print

After receiving no call backs from other dealerships, we worked with Vito on a new Explorer lease and the process could not have been easier. The vehicle was what we wanted, at the price we needed and the s worked with Vito on a new Explorer lease and the process could not have been easier. The vehicle was what we wanted, at the price we needed and the service from everyone at Suburban was exceptional. More

Helpful 0

Report | Print

I purchased a used 2014 F150 from their used car department. I had mechanical problems with the engine shortly after driving the vehicle. Not once but twice within the first month. I took the truck department. I had mechanical problems with the engine shortly after driving the vehicle. Not once but twice within the first month. I took the truck to the service department for the repairs. The service representatives I dealt with were helpful and informative. Both problems would have cost me another $5-$6K in repair bills. Service communicated with the Used Car Director Brian Lagodna both times and both times the repairs were paid by the dealer. Needless to say, I am very happy with my experience and the purchase of my truck. Great people. More

Helpful 0

Report | Print

Great experience. John Halsey was fantastic to work with. Down to earth, polite, understanding, and funny. Will do business with John and suburban Ford again. John Halsey was fantastic to work with. Down to earth, polite, understanding, and funny. Will do business with John and suburban Ford again. More

Helpful 0

Report | Print

Suburban Ford Dealership has been our "go" to dealership for several years. One thing is that they are located close to our home and that makes it very vinvenient. They have provided shuttle service for u for several years. One thing is that they are located close to our home and that makes it very vinvenient. They have provided shuttle service for us when needed and have also responded in a timely manner when service work was required. We would highly recommend Suburban Ford to any friends or family. More

Helpful 0

Report | Print

Suburban Ford is the only dealership we trust. They are very professional, listen and give us what we want. We have had the same positive experience for the last fifteen years. They are very professional, listen and give us what we want. We have had the same positive experience for the last fifteen years. More

Helpful 0

Report | Print

Love this place and all the people in it! They're like a second family to me and I'll always lease my vehicles from there. second family to me and I'll always lease my vehicles from there. More

Helpful 0

Report | Print

Amazing group of professionals at Suburban Ford. From Product to delivery and everywhere and everyone in between. Thank you Product to delivery and everywhere and everyone in between. Thank you More

Helpful 0

Report | Print