Suburban Ford of Sterling Heights

Cheryl was great to work with Cheryl not only has a great personality, but was very efficient as well. She is very knowledgeable about the financing of a new vehicle, which made f Cheryl not only has a great personality, but was very efficient as well. She is very knowledgeable about the financing of a new vehicle, which made for a completely "drama-free" experience. I would definitely suggest that you recommend her to complete your paperwork when you are purchasing your next car. More

Great job Joe Smith provided exemplary service. Had my car towed in on a holiday weekend. Joe got me in and out in a timely manner with a loaner car. Joe kept m Joe Smith provided exemplary service. Had my car towed in on a holiday weekend. Joe got me in and out in a timely manner with a loaner car. Joe kept me informed throughout the repair process. He was quick, efficient and professional in the pickup process. I will only go to Joe from now on as my service advisor. He made the process very easy and stress free. More

Shelby Frazzitta was amazing to deal with! Mario and Shelby were fantastic to deal with...very polite and forward thinking. Mario helped me buy my 2nd car and Shelby helped my mom in service. Mario and Shelby were fantastic to deal with...very polite and forward thinking. Mario helped me buy my 2nd car and Shelby helped my mom in service. More

Mark purchased my car and was fast and forthright I wanted to sell my used 2010 Ford Escape Hybrid, had done my research online and traveled to several dealers for appraisals. Mark made me a straight I wanted to sell my used 2010 Ford Escape Hybrid, had done my research online and traveled to several dealers for appraisals. Mark made me a straightforward and no-nonsense offer. Unlike some of the other dealerships I went to that day, I didn't experience dishonest tactics - i.e. starting offers that were embarrassingly low with time-wasting, gimmicky explanations that had no basis on market data. Mark Shama of Suburban came out of the gate with a very reasonable offer, and I returned later that day after shopping around because this first offer was the best offer. This is trustworthy behavior that I respect and appreciate, and worth a good review. More

GREAT EXPERIENCE Thank You Suburban Ford, found the vehicle I needed, great experience the staff and finance department, explained everything so well and made the whol Thank You Suburban Ford, found the vehicle I needed, great experience the staff and finance department, explained everything so well and made the whole experience excellent!!! More

Good service Jim does a great job. Only took him 10 mins to get all the info he needed from me. Got me set up in a loaner car. Kept in contact with me throughout Jim does a great job. Only took him 10 mins to get all the info he needed from me. Got me set up in a loaner car. Kept in contact with me throughout the process. Definitely taking my car back to him again. Highly recommend him. More

Superb service before & after. It was a real pleasure dealing with Timothy O'Connor and Alex Arnold. As a single, elderly woman it can be overwhelming to purchase a car (the last t It was a real pleasure dealing with Timothy O'Connor and Alex Arnold. As a single, elderly woman it can be overwhelming to purchase a car (the last time I did it was in 2004) but I actually felt very comfortable and had FUN!! The follow-up after buying the car was great - they didn't just "forget" about me. Tom in Finance made signing-my-life-away a whole lot more pleasant. Also, A very special Thank You to Mike Tears in the Service Department for fitting me in because I was already in your area (I don't live close to Suburban). I was actually going to buy from a Ford dealer that was much closer to me but after my experience at Suburban with these 4 gentlemen - Glad I didn't. Thank you Rosalie More

Electrial Fire John Toppi worked quickly with my sales consultant Matthew Drogosch to get me out of my lease into a new one due to a serious electrical issue . Whic John Toppi worked quickly with my sales consultant Matthew Drogosch to get me out of my lease into a new one due to a serious electrical issue . Which I know is difficult to do. I appreciate the concerns and listened to what I had to say. He even extended my car rental until my new car was ready. This team went up and beyond knowing I was frazzled and upset due to my situation. John also had went beyond his means to make sure the right things were happening and made sure I was getting an exceptional deal that both himself & my sales guy Matthew D were working together.Thank You! More

Andrianna was a pleasure to deal with Andrianna worked really hard to get me into the vehicle I was interested in. She took her time and was very thorough. If she didn't have the answer to Andrianna worked really hard to get me into the vehicle I was interested in. She took her time and was very thorough. If she didn't have the answer to any question I had, she would find it. I highly recommend dealing with her. More