Back

Suburban Ford of Sterling Heights

Sterling Heights, MI

4.6
2,216 Reviews
Welcome to The Suburban Collection. On behalf of our staff, thank you for visiting our website and giving us an opportunity to serve you online. Our commitment to perfection is exceeded only by our commitment to offer you the highest levels of guest satisfaction. Our professional and well-trained staff is ready to assist you with your automotive needs. The Suburban Collection strives hard to make sure each and every one of our guests feels completely satisfied.
Contact Dealership

40333 Van Dyke Avenue

Sterling Heights, MI

48313

Directions

By Type

Showing 2,216 reviews

November 07, 2017

Car Held Without Being Worked On I brought my 2013 Ford Escape to Suburban Ford for a transmission problem on a Monday. After having my car for several days they stated that the tra More

by LB
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Mike Skeltis
2.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Did not get the name of Mike Skeltis' manager..., Michael Tear
Nov 20, 2017 -

Suburban Ford of Sterling Heights responded

Thank you for your valuable feedback. Customer service & satisfaction is always our top priority, and we're sorry to hear that your recent experience with us did not meet those standards. If you would like to speak further we may be able to rectify the situation. Please contact our General Sales Manager, Jim Elder III, at 586-268-7500, at your earliest convenience.

November 06, 2017

Satisfied customer My local dealerships are horrible and over charge you like crazy. However I am from the upper peninsula and I chose to come here because I needed go t More

by Gravesk5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hillary Adam
November 06, 2017

Quick, Cheap, Friendly, and Easy! This is the second vehicle I have purchased through Suburban Ford, and once again, they exceed all expectations! Employees were very accommodating an More

by cappy324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Smitley
November 06, 2017

Very straight no nonsense dealership. Great place to buy a car, my sales women andrianna was extremely helpful and courteous through the whole process, "good vibes" awesome staff over all More

by Finesse45
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Anthony Mazza, Andrianna Camaj
November 04, 2017

Made Shopping Enjoyable I was just looking at some vehicles for my daughter, we are still in the shopping phase, but I WILL buy from this sales woman. Not only does she have More

by Sara77
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrianna Camaj
November 03, 2017

Very personable sales staff Huge selection of used vehicles. My sales person, Andrianna, cane out in the rain to meet me while driving through. She LISTENED to my needs and found More

by Bob Kemp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Andrianna Camaj
November 01, 2017

Great customer service I recently did a lease for a Edge on the 28th. I worked with Matthew and he was wonderful to work with. He worked extensively with me to find a vehi More

by RobertV
Customer Service
Recommend Dealer
Yes
Employees Worked With
Matt Siman
October 31, 2017

Ask for Terry, he is Awesome! I have been in sales and sales management for most of my life and am pleasantly surprised and Very impressed when I see somebody of Terry's caliber. More

by Eugene Pennington
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Terry Lange
October 28, 2017

Just what we needed. Our old truck was breaking down weekly. We did not want a crazy high truck payment and we only had a small down payment. Guess what??? We now have a More

by A.cherry Dent
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Stellino, Brian Lagodna
October 25, 2017

Great experience. Exceptional service! Mike S. was my salesman and did a fantastic job! He was curtious, helpful, and even brought the vehicle I leased to my home for a test drive. There More

by Robyn C.
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Smitley
...
156
...